Tag Archives: Mobile Deposit

Banking Convenience, Leading Technology With Mobile Deposit

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Depositing a check with Mobile Deposit is an easy way to take care of your banking business without a trip into the bank!

Here at VCNB we are taking time this fall to be thankful for all the great ways technology has made banking easier for our customers. Here’s a peek at just one of several. Want to know about other popular technology products that we offer our customers? Click here! 

While you can get cash from an ATM or even while paying at the grocery store, depositing a check keeps some customers coming into the bank even when they don’t have the time to spare. Thanks to Mobile Deposit, customers no longer have to do that. Instead, they can opt to deposit their check whenever and wherever is convenient for them.

Working through lunch? Can’t make it in during business hours? No time for errands? No problem.

Simply use the camera on your mobile device to submit images of your check through our mobile app! It really is that easy.

Here’s what you do:

  1. Log in to your account in VCNB Mobile.
  2. Choose Deposits and then press Deposit a Check.
  3. Choose the account where you want the deposit to be made.
  4. Enter the amount of the check.
  5. Endorse your check with your signature and the phrase “Mobile Deposit.”
  6. Photograph both the front and back of the endorsed check.
  7. Review and confirm deposit details and hit Yes to complete the transaction.

It’s a quick process that can save you loads of time driving to the bank. Whether it’s from home in your jammies or on a break from work, you can make that deposit whenever and wherever you have a free moment!

Don’t already use our mobile app? Find it in the app store on your mobile device by searching VCNB Mobile.

Find Leading Technology And Local Support At VCNB

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Here at VCNB we strive to offer customers best in class leading technology. In fact, we have everything the big banks offer but with community bank service and local values.

While we take for granted that our customers know about all this great technology, we find that some customers still haven’t heard that they can deposit a check using their phone or that they can send money to a friend with Zelle® in our mobile banking app. We find they don’t know they can pay bills on the go or that our app makes banking as easy as 1-2-3.

That’s why we will be spending the next few weeks talking about some of the leading technology we offer. This technology makes it easier for you to keep track of your money, open accounts and bank whenever and from wherever is most convenient for you.

Here’s an overview of some of these services and we promise to talk more in depth about a few of them soon!

VCNB Mobile and VCNBfamily.com – Use our website and mobile app to check balances, pay bills, transfer funds, view account statements and even open accounts. It’s like carrying a bank branch with you everywhere you go! Both are free and easy to use and give you access to a ton of great options including those below.

Mobile Deposit – Customers who use our mobile app love that they can deposit a check using the camera on their mobile device. It’s easy and quick! Click here for instructions and to get started today.  

Online Bill Pay– There’s no need to stand in the post office line when you can pay bills without even leaving your chair! Log in to your online banking to sign up for Online Bill Pay to schedule bills to pay automatically or on demand.

Zelle – Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank. Find Zelle in Online Bill Pay on VCNB Mobile or in your Online Banking.

Account Alerts – Keep tabs on what’s happening with your accounts when you want to be notified about certain activities. Sign up for any of our almost two dozen account alerts to be sent via text or email. Want to be notified if your card has been used? Perhaps you want to know if a check has cleared, that a loan payment is due or if your balance dips below a certain amount. It’s easy and free to sign up in your Online Banking!

Mobile Wallet – Leave your VCNB credit or debit card in your wallet and pay for purchases with Apple Pay®, Google Pay and Samsung Pay! These mobile payment options are contactless and have built in security measures. Visit the app store on your mobile device to get started!

MoneyPass® – Need cash quick but aren’t near a VCNB ATM? Find a surcharge free ATM near you by searching MoneyPass.com or on their mobile app. VCNB belongs to this extensive network which includes over 32,000 surcharge-free ATMs nationwide. No need to sign up! Just look for the MoneyPass logo and insert your card!  

Rewards Checking Account – Earn uChoose Rewards for your everyday banking behaviors like direct deposit, bill pay and swiping your debit card with our Rewards Checking Account. Earn rewards like cash back, gift cards, travel and event tickets! Have a Visa® Platinum Favor Credit Card? Earn points for using that as well.

Ready to get started but still have questions? Chat online or call our Customer Service Team at 1.800.542.5004. You can also speak to a banker in your local branch today.  

Bank Outside The Branch

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VCNB was encouraging customers to bank outside the branch long before the pandemic caused people to seek safer ways to handle errands.

We know your time is valuable and we know you can’t always bank during regular business hours. We also want you to do businesses with us in a way that’s convenient and safe. For many, that means using technology on their phone or computer to bank wherever they may be. For some, that means popping by the drive-thru or an ATM to make a deposit or get cash.

Here’s a refresher course on options we offer for banking outside the branch.

Direct Deposit – Payroll, social security and unemployment checks can all be received by direct deposit. Instead of driving to the bank, direct deposit users simply wait for their money to appear in their account on the day they are owed.

VCNB Mobile – You may not realize it but you have the power of a bank lobby in your pocket. Download VCNB Mobile from the app store on your mobile device and do much of your banking from wherever you are. Just log in to your account to transfer funds, pay bills, check balances, and open new accounts. You can also deposit a check using Mobile Deposit. With Mobile Deposit, use the camera on your mobile device to send a photograph of the front and back of your endorsed check. If the check is endorsed properly and the deposit is made correctly, you will receive immediate credit for up to $1,000 per day.

Website – Much like the mobile app, use the website to open accounts, apply for a loan, check balances, pay bills, view statements, set account alerts and more!

ATM – Most VCNB branch ATMs have been upgraded to accept image deposits. The last upgrade is expected to be completed at our East Main Street Lancaster location by December 12.  Receive immediate credit for up to $500 in cash and check deposits per day at the ATM. The remainder of the balance will be processed and credit will be given the next business day if deposited before 2 p.m. and the second business day if deposited after 2 p.m.

MoneyPass®  – VCNB customers can access a network of over 32,000 surcharge-free ATMs across the nation. Visit www.MoneyPass.com to find a MoneyPass ATM near you!

Of course, we also have a great Customer Service Team waiting to help you via phone and the staff at your local branch will be happy to see you in-person by appointment, to help you via the drive-thru or to chat on the phone or via email!

What’s your favorite way to bank outside the branch? Leave us a note in the comments!

 

COVID-19 Update: Working To Serve You

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VCNB_V_CMYKPart of being a community bank is being a good neighbor and steward of the communities where we do business. That’s why we have taken steps to protect our employees, customers and neighbors against the spread of COVID-19.

On Thursday, we made the very difficult decision to close lobbies and to direct all customers to our drive-thru. Our customers who require in-lobby assistance can complete their business simply by calling to discuss options or to make an appointment. Call your local branch or our Customer Service Team at 1.800.542.5004.

Much of your business can be completed online or with VCNB Mobile. You can access accounts, transfer funds, open accounts, and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is also waiting for your calls at 1.800.542.5004 and prepared to chat online, a service available from the homepage of our website.

We often say that we have seen it all in our 153 year history.  However, none of us can recall a time that we’ve limited lobby access to customers at our branches for a pandemic. Despite the uncertainty you may be feeling, we can assure you that your money is safe in the bank and that we’ll be here for you whenever you need us.

Relief Options
We understand that many of our customers will face financial uncertainty due to the events surrounding this pandemic. VCNB will offer some relief options and will be happy to discuss with you all your individual needs and concerns. If you are experiencing hardship caused by COVID-19, please call our Customer Service Team at 1.800.542.5004. They can direct you to the right person to discuss relief options available regarding your particular situation.

Banking Options
Online Banking – Many of our customers already choose to bank online with us every day. With Online Banking, you can open accounts, apply for loans, transfer funds, pay bills, and do much more. If you haven’t used it before, click here to view a tutorial and to register for Online Banking today.

VCNB Mobile – Carry the bank with you in your pocket!  Download this mobile app from the app store on your mobile device. Here you can pay bills, transfer funds, check balances, open an account and even deposit a check using your camera’s device.

Mobile Deposit – Customers who use VCNB Mobile can deposit a check from anywhere in the world by using the camera on their mobile device.  Want instructions? Click here! It’s a free service!

Telebanc – Our Telebanc telephone service is also available to you 24 hours a day, 7 days a week. Simply call 1-800-317-5990 and you’ll have access to all of your accounts at your fingertips.

By Appointment – We have closed lobby doors to slow spread of the virus. However, you can still access in-lobby services if you require them. Simply call your local branch or our Customer Service Team at 1.800.542.5004 to discuss your options.  You will still receive the same great service you have come to expect from your neighborhood VCNB branch. We just have to be smart about how we serve you until this threat has passed.

Scams
Sadly, times of crisis and hardship often bring out the worst in people. Be aware of potential scams. If something sounds too good to be true, it probably is and always question the motives of someone trying to gain access to your home or who is asking for money.

We know these are uncertain times but please understand we are still open and here for you. Our core values guide us as we attempt to always do the right thing, to honor the relationships we have with our customers, and to be forward thinking in how we offer you the best service possible.

We will continue to monitor the advice given by Ohio Governor Mike DeWine, the Ohio Department of Health as well as the CDC. Please continue to look here for the latest news on our bank and how we are working to serve you through the challenges to come.

VCNB Tools That Save You Time

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Do you ever look at the clock and wonder where the time went? Do you ever look at your bills and wish you didn’t have to spend so much time paying them? Do you ever wish you could cut a couple of errands out of your week? If you answered yes to any of these questions, you need to keep reading.

Since it feels like time is moving faster every day, here at VCNB we work hard to give you tools that will help minimize your banking chores and free up time for things you really want to do. Here are a few ways you can manage your time better through easy banking with VCNB Mobile and VCNBfamily.com.

Direct Deposit
With direct deposit, your paycheck is automatically deposited into the account of your choice. No need to pick up your check at work and make a trip to the bank.  Need cash? Grab cash back at the register or at an ATM. Not near a VCNB ATM? No problem! Now VCNB customers can use MoneyPass, an ATM network that gives customers access to over 32,000 surcharge free ATMs across the country. Click here to visit MoneyPass and find an ATM near you! 

Mobile Deposit
Deposit a check using the bank’s app, VCNB Mobile, and the camera on your mobile device! Intrigued?  Learn more here! 

Online Bill Pay
Online Bill Pay is a hassle free way to manage your monthly bills. You can use it to pay a single bill or you can set up auto pay for a number of bills. You choose the date the bill is paid and the amount you pay and let us take over from there! It also allows you to receive your bills electronically and set up payment reminders to ensure your bills are paid on time.  No stamps or checks required! This is a free service as long as you use it at least once every month but there is a $3 monthly charge for months that you do not use the service.

Auto transfers
Trying to save money for your child’s education or a family vacation? If you have a hard time remembering to save, set up automatic transfers! You choose the amount you save, the account the funds come from, where it goes and when the transfer takes place. Best of all, you can change any of this at any time.

Mobile app
With VCNB Mobile, you’re essentially carrying a banker in your pocket 24 hours a day. Use the app to set up those automatic transfers, to pay bills, view balances, review transactions, deposit checks and more!  Search for VCNB Mobile in the app store on your device. Now you can change your password in the app and can even set it up to log in using Touch ID.

Mobile Payment Options
VCNB offers Google Pay, Apple Pay® and Samsung Pay, allowing customers a secure, easy way to pay on the go with their VCNB debit or credit card. Learn more here! 

Five Reasons We Love Our App

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A lot of our customers say they just use the mobile app to check their balances or to see if a charge has gone through. We think that’s super but VCNB Mobile has so much more to offer that we wanted to chat with you today about some other features we think will make you love the app as much as we do.

It offers protection and security
You can use the mobile app to turn your card off when you’re not using it and even to limit spending functions. With a tap of the screen you can turn off your card and then turn it on again when you’re ready to use it. Limit how much your card can be used for in a single transaction, the types of vendors where it can be used and even the geographic area where it can be used.  Say you plan to only use your card at grocery stores and gas stations within a thirty mile radius and you never want a single transaction to go through for more than $200. You can set those limits and then change them as your needs change! 

You can deposit checks
We get how busy you are. In fact, even bank employees don’t want to spend their lunch break making a bank deposit. Instead, you can deposit checks with your mobile app. See full instructions within the app to see how easy this is.

You can pay bills
Online Bill Pay is one of the best features of the app.  From your dentist and accountant to your utility bills, it’s easy to schedule one time payments as well as those that recur.  Some businesses can accept payment electronically while others must be mailed a check.  You choose when they receive their money and we take care of the rest. Even if we have to mail them a check, there’s no charge to you for using this service. However, if you sign up for Online Bill Pay and don’t use it at least once each calendar month, we will charge a fee of $3. Still get a paper bill? Digitize it with VCNB Mobile by taking a picture of the bill!

You can pay people too
Another feature you may not be using yet is Popmoney® personal payment service. Use Popmoney to send money to an individual. Repay your parents the money they loaned you or send a coworker funds to chip in on a gift for the boss using Popmoney.  Plus, if someone owes you money, you can send them a request for payment. All you need is the recipient’s mobile phone number or email address. No personal banking information is required and there is no fee for using Popmoney.

It’s convenient
Banks like to talk about convenience and ease of use when promoting their mobile apps but we are sincere when we say it is convenient and that it’s so simple to use anyone can use it. It is arranged with an easy to follow menu at the bottom of the screen and the numerous options are organized so it’s easy to find what you need.

What’s your favorite use for VCNB Mobile? Tell us below in the comments section. We would love to hear from you!

VCNB Can Make Your Holidays Brighter

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Holiday art for blog

The holidays are supposed to be joyous but worries over money, fraud and time constraints can turn the happiest time of the year into an ordeal. Today we want to talk about some tools we offer to make your season brighter.

First of all, we think it’s important for you to know what’s happening with your money at all times. That’s why we give you a multitude of account alerts to help you know where your money is going, how much you have and even when payments are due. With Account Alerts, you can receive a text every time your debit card is used, when your balance falls below an amount of your choosing or when your loan payment is due. This is an easy way to stop fraud in its tracks because you’ll know when purchases are happening and be able to quickly spot any that aren’t yours.

Account alerts can be set up through your online banking account and are a free service. Click here to see the full list of account alerts. 

Along the lines of awareness and security, VCNB Mobile is another easy way to manage your money and your cards. With VCNB Mobile, you can monitor your transactions, transfer funds and pay bills on the go. You can also manage your VCNB debit cards with geographic and monetary spending limitations. Best of all, you can even turn your cards off and on, ensuring that they can only be used when you say it’s ok. Read more about this exciting feature of VCNB Mobile here.

With VCNB Mobile, you can also use the camera on your mobile device to deposit a check with Mobile Deposit. It might save you a trip to the bank which gives you more time for what’s important to you. And who couldn’t use more free time this holiday season?  Learn more about this free service here.

Speaking of being busy, there’s no busier time of year than the weeks between Thanksgiving and New Year’s. With all the shopping, baking, gift wrapping and cleaning, there is hardly time left for the family functions, work parties and tons of special events. Many of these activities call for a good bit of spending. Be it for groceries and gifts, travel expenses or dinners out, there is seemingly unlimited opportunity to spend money.

As long as you’re spending, we think you should be rewarded. That’s why we offer VCNB Rewards Checking customers and Visa Platinum credit card customers the opportunity to earn UChoose Rewards® Points for their daily purchases and bank behaviors. For example, Visa Platinum customers receive one point for every dollar spent using this card. These points can be redeemed for gift cards, event tickets, travel expenses and thousands of products.

Rewards Checking customers receive one point for every $3 spent using their debit card and bonus points for using bank products like direct deposit, Mobile Deposit and Popmoney® personal payment service. These points can be redeemed for cash back or for any of the great rewards offered to our credit card customers. If you already have Rewards Checking or a Visa Platinum card, remember that you must register your card at UChooseRewards.com to begin earning rewards points.

One last thing – if you need to send someone cash, Popmoney is the way to go. Learn more here.

We wish all our customers a joyous holiday season and hope these products will simplify and brighten your holidays.

Have you tried VCNB Mobile?

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Have you tried VCNB Mobile? We’ve had a mobile app for some time now but introduced a new and improved app earlier this year. We couldn’t be happier with how easy the app is to use or how customers are reacting to it.

With VCNB Mobile, you will find streamline access to your account information, literally at the tip of your fingers. Once you login, you can view account balances, transfer funds, send funds with Popmoney® Personal Payment Service and pay bills with Online Bill Pay. You can also deposit checks using mobile deposit.

No matter where you go in the world, if you have a mobile device with data or internet service, you can bank with VCNB. Popmoney to your buddy from the movie theater line, transfer funds from the breakfast table and deposit a check on a rainy Monday when you just don’t feel like going to the bank.

It’s easy, quick and convenient.

Ready to get started?

To install VCNB Mobile, visit your phone or tablet’s app store and download VCNB Mobile. When prompted, enter your online banking username and then answer the online banking security questions you set when you registered for online banking. Then enter your Online Banking password! It’s easy and quick to get started and simple to use!

Want to learn about more VCNB products and the things we can do for you? Click here to get started!

Simplify Money Management With VCNB

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This week is National Simplify Your Life Week. That sounds nice but sometimes simplification is the hardest thing you can do. Between work and family, it often feels like a struggle to just keep everyone fed and on time for school.

Since much of your life hinges on money – paying bills on time, buying groceries, saving money and the piece of mind that comes with knowing these things are done – we want to give you a quick overview of how you can simplify your money.

If you’re a VCNB customer, you have access to several of things that will make your life easier thanks to Online Banking and VCNB Mobile. Accessing accounts electronically really is a lifesaver for a lot of our customers. Need to save money? You can automate it and forget it. Have trouble paying bills on time? You can automate those too! Do you sometimes overdraw your checking account? Get a balance alert via text or email when you go below a certain balance!

Here are some features that will simplify your life:

Save Money
Experts say you should save ten to fifteen percent of your income toward retirement. They also recommend having an emergency fund to help with life’s little surprises. But are you actually saving? Schedule on-demand transfers from your checking to your savings. Better yet, set up automatic transfers to ensure it is done regularly. Automatic transfers can be scheduled for any amount on any day of the month. Just set it up once and watch your balance grow!

Think you won’t be able to leave your savings alone? A lot of our customers use Christmas Club accounts as a means to save. Regular transfers are made from your checking or savings account into a Christmas Club account. Since there is a $20 fee to access those funds before the Christmas Club cycle finishes, most customers successfully reach their savings goal.

Track Money
Do you sometimes overdraw your account? Wonder if your direct deposit hit your account? Forget to make a loan payment? Set up account alerts for these things and more. There are nineteen different account alerts that can be sent via text or email. If you need a gentle reminder that your car payment is due or if you want to know that a check cleared, we will let you know!

Do you have a lot of plastic in your wallet? Between credit cards and store rewards cards, most Americans are carrying a lot of plastic. You can personalize your VCNB debit card to make it easy to find. Upload your own picture or use one of ours for a $5 annual fee! Locating your debit card has never been simpler!

Pay Bills and Spend
It’s a fact of life. Busy people often pay bills late. Whether it’s a lack of time or stamps, or simple forgetfulness, it’s easy to incur a late fee. Streamline your bills with Online Bill Pay. You can put your payments on autopilot and schedule them to pay the same day every month or you can manually schedule payments as needed. Either way, the service is free as long as you use it at least once a month. Otherwise, there is a $3 monthly fee.

If you use Online Bill Pay, you also have access to Popmoney ® personal payment service. Popmoney allows you to send money to anyone with just their email or mobile phone number. Best of all, other people can send you money too! So the next time you split the cost of a gift for your boss you can just send your share via Popmoney. If you buy concert tickets for the gang, they all can send your share to you! The cost is .50 per transaction for the person who sends the funds.

Save Time
Online and on your mobile device, you can save yourself time by checking balances, paying bills and keeping things straight. But did you know you can also save yourself a trip to the bank? Use our mobile app to deposit a check for just .50! You can do this by logging into your mobile account and taking a picture of the front and back of the check. CLICK HERE for complete instructions and details. (W/LINK TO WEBSITE)

Still write checks? You can reorder those online as well!

Keep Us Close
Keep us close – on your computer, on your mobile device, in branch or over the phone. You can also chat with our Customer Service Department during business hours. Just visit our website and click the Green Chat Now button to start a conversation!

Phew! That’s a long list! How do you use VCNB to simplify your life? Tell us in the comments section!