Meet Your Banker: Megan Cline

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Megan Cline. Megan is the Branch Manager of our Pickaway County Banking Center in Commercial Point.

Megan Cline

Megan Cline is the Branch Manager of our Pickaway County Banking Center in Commercial Point.

Ask Megan to describe her job and she immediately hones in on the people – the customers, community and bank employees she interacts with daily.

She started in banking at the age of 18, fresh out of high school and ready for a career. She worked as a teller at another community bank before moving on to a credit union and another corporate bank, gaining supervisory experience along the way. In all, she’s been a teller, a teller supervisor and a personal banker. She actually worked for the Citizens Bank of Ashville at the time this bank joined the VCNB Financial Family in 2014.

Megan has been the Branch Manager at Commercial Point since last fall and says that supervising and helping others in their career is one of the most rewarding parts of her job. “I like a lot of what I do but the biggest part for me is helping people get what they want out of their careers and helping them advance,” she said.

She also enjoys spending doing good in the community. “We were really excited because we had just formed a partnership with the Pickaway County Dog Shelter when all this started. We’ll be donating our time at some of their events and donating money to help with things they need. That’s the best part of the job – just being able to help others.”

She also serves on the board for Fishing Has No Boundaries, an organization that provides people with disabilities the opportunity to go fishing and promotes this recreational activity as something accessible to all. She had been looking forward to helping with their spring event and to the bank helping sponsor the event until COVID-19 forced its cancellation. “It’s a great cause and helps all kinds of people with special needs. I just love it.”

The Ashville native is a graduate of Teays Valley Local Schools and has two little boys. “They’re four and eight so I’m busy with them. They’re pretty much my whole life outside of work,” she laughed.

Back at work, Megan said that limited access to the lobby has been a challenge for employees who miss seeing their regular customers. “We’ll be glad to see everyone again!” she said.

Meet Your Banker: Brittany Walters

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Brittany Walters. Brittany is the Branch Manager of our Ross County Banking Center on Main Street in Chillicothe.

Brittany Walters

Brittany Walters is the Branch Manager of the Ross County Banking Center on Main Street in Chillicothe.

Brittany started her career, not in banking, but in customer service. She first worked for a major cell phone provider before becoming a personal banker at a big bank. Consequently, care for customer satisfaction is evident whenever she talks about helping customers.

She talks a lot about educating customers so that they can help themselves. “I don’t want to just tell a customer what kind of product they need. I like to guide them and help them feel comfortable with their choices,” she said. “It’s rewarding to educate someone about how their choices effect their credit and then to see their credit score go up because of their hard work.”

Brittany believes that offering this kind of education to customers is an important part of community banking. “You don’t find that community feel just anywhere but our involvement in the community allows us to be a resource to customers,” she said. “That extends to employees too. When your staff and coworkers feel like family, you all work together better. You help each other out more and you feel like we’re all in this together.”

The Jackson native went to Shawnee State University. She has been married to her husband Tim for eight years and the couple have two young boys. They live just outside Chillicothe where they have spent the last few years transforming their property with fruit trees, berry bushes and garden space. They even raise chickens for the farm fresh eggs and have enjoyed having baby chicks this spring.

She said they attempt to expand their crop every year and work to preserve beans, spaghetti sauce and other goodies to enjoy later. “We love doing anything outdoors! We especially enjoy hiking and spending time in the woods as a family,” she said. “And we love our garden! It’s a lot of work but it’s so rewarding to eat the food you grew yourself!”

Brittany is also involved in the community through annual events like Salvation Army bell ringing each Christmas and working the Buck Fifty. The Ross Chillicothe Chamber of Commerce is another organization she is involved with. She especially enjoys the Chamber’s quarterly New Member Breakfast which the bank sponsors. “It’s a lot of fun to network with new members. There’s good food and you get to hear about their plans for their businesses in the community and about how the bank might help,” she explained.

“And after all. Isn’t that what community banking is all about? Getting to know your neighbor and seeing how you can help?”

 

Meet Your Banker: Nicole Scott

Our lobbies are available by appointment only but our bankers are still here to help you! Here we continue our “Meet Your Banker” series by talking with Nicole Scott. Nicole is the Branch Manager of our Friendly Bremen Banking Center in Bremen.

Nicole Scott

Nicole Scott is the Branch Manager of our Friendly Bremen Banking Center in Bremen.

When Nicole talks about life as a community banker during COVID-19 the conversation quickly turns to others. “I miss seeing our regular customers and I worry about many who are struggling. In fact, I really miss a lot of the face-to-face contact that we’ve always taken for granted,” she said. “Most of all, I miss being able to shake hands with my customers.”

Nicole’s path to Branch Manager was somewhat unusual. She has a degree in Human Services and Corrections from Hocking College but she took a job with another bank’s operations department about fifteen years ago. The work suited her and she moved to a similar role at VCNB four years later. She calls her time in that department “rewarding and training like no other.”

In 2016, Nicole was involved in an accident that put her on a year-long path of recovery, nearly causing the loss of her arm. “I did some soul searching. That kind of experience makes you wonder what will happen if you don’t get better. It makes you question if you’ve done everything you should be doing” she said. “I define failure as making the choice not to do more when you know you can do more. So when I felt like I hit a plateau in my position in operations, I knew it was time to challenge myself and set new goals.”

She believed her purpose was to help customers. So she took the leap into the VCNB Personal Banker Program and worker her way up to Branch Manager in Bremen. Today she enjoys leading her branch employees and helping them grow. She also has strong feelings about community involvement. “I just love helping where I can.”

Nicole is Vice President for the Bremen Area Chamber of Commerce and will soon graduate from the Fairfield Leadership Program. She also seeks opportunities to show kindness to others both in her personal life and through charitable giving at the bank. For example, when she heard about an effort by the Mithoff to provide Fairfield County families with Easter baskets and holiday dinners, she jumped right in to help. “They provided dinners for about six hundred families and baskets for several hundred kids. What the bank was able to contribute, what I was able to contribute, was very small in the context of so many in our community who stepped up to help,” she said. “I was in awe of what they were able to accomplish with everyone pitching in.”

Nicole has three children and is the author of two published novels. She also enjoys long range rifle shooting and is proud to say she can hit a target at a thousand yards. An avid traveler, she seeks out unique and memorable experiences.

She looks forward to the day lobby doors are again open to customers. “We try to check on many of our customers now. We want them to know we are thinking about them but it will be a joyous day when we can open our doors and see them again!”

Meet Your Banker: Kati Maple

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Kati Maple. Kati is the Branch Manager of our Pickaway County Banking Center in Ashville.

Katie Maple

Kati Maple is the Branch Manager of the Pickaway County Banking Center in Ashville.

Ask Kati what she likes best about her job and she immediately starts talking about her customers. The twenty-year banking veteran says that her career has always been centered on helping others and that this is the best part of her job.

Before coming to work for VCNB, she had experience working for another bank, was a stay-at-home mom, and sharpened her customer service skills helping antiques venders through the Scott Antique Company. But she describes coming to work for VCNB as “a little like coming home.”

While she has been in Ashville for the last five years, customers in Bremen and Lancaster will know her as well. She started out as a teller in Bremen before being promoted to Head Teller and then to New Accounts Officer before becoming Branch Manager. From there, she moved to our branch on East Main Street in Lancaster to be Branch Manager for five years.

When the bank acquired branches in Pickaway County, Kati’s experience with VCNB and her attention to customer satisfaction made her a good leader for the Ashville office. “I love to offer good customer service. I like to problem solve and love when I can figure out a customer’s issues. That’s rewarding to help and to be a resource for them,” she said. “Even with seventeen branches, we are still a community bank. We’re still allowed enough leeway to help customers in a way that you just don’t find at big businesses. I mean, we all know the Executive Team here. We all know the President. We all are given the confidence and the freedom to work together.”

Kati has a tightknit family and one built around their faith. Her two grown daughters also work in careers of service to others – Haley is a teacher and Lydia is a nurse. She was also proud to welcome a son-in-law, Bryce, to her family last year. As her family’s middle child, she remains close to both her sisters as well.

Her husband Mike is deceased, but Kati remains close to his family and spends much time with her church family where her father-in-law is the pastor. She teaches Sunday School and helps with Bible School every year.

In Ashville, Kati and the staff are involved in a number of community activities. They help with weekend packs of food and snacks for students at Teays Valley Local Schools. The bank provides the chicken for the community’s free Gazebo Gatherings picnic over Labor Day weekend and the staff helps serve. They also pass out water at the 4th of July celebration fish fry. “It’s important to be out in the community and I wouldn’t have it any other way,” she said.

Relationships and people are important to Kati and are at the heart of everything she does. “My home family, my church family, my community family and my relationship with God are the most important things in my life,” she explained. “My relationship with the Lord has brought me to this point and I just want to be a blessing to everyone around me.”

 

Meet Your Banker: Jessica Calder

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Jessica Calder. Jessica is the Branch Manager of our Pickaway County Banking Center in Circleville.

Jessica Calder

Jessica Calder is the Branch Manager of the Pickaway County Banking Center in Circleville.

Jessica has worked in banking for over fourteen years. She has tried another line of work and knows that it’s just not for her. “I took a break from banking for a while. During part of that time I worked in another kind of office and hated it,” she explained. “I love what I do now because it gives me a chance to work with people, to get to know them. Our customers come to know us and to trust us when they have a problem or a question and I love being that person they turn to. Customers become friends and many become our family.”

She started her banking career as a teller for one of the corporate banks in Circleville. She went on to be a teller supervisor for two other big banks before finding her way to VCNB where she has been Branch Manager for Circleville’s Pickaway County Banking Center for about two and a half years.

“This place actually cares about the customers, about employees and their families and it shows. It’s possible to have work-life balance here and I’m grateful for that opportunity,” she explained. “Plus they give us the time and the money to give back to our communities!”

Jessica knows a thing or two about giving back to the community. The Circleville High School graduate is the Treasurer for the Pickaway County Chamber of Commerce and she coaches biddy league volleyball every August through October. She has volunteered as the fifth and sixth grade volleyball coach for four seasons. She had fourteen girls last season and, while she says her fall schedule is hectic and tiring, she feels like she’s doing some good. “It’s the greatest thing in the world to coach and to give back,” she exclaimed. “And when they run up to you off season and ask if you’re coming back next year, you know you did something right!”

She and her husband have been together for twelve years and have four children – their son is serving in Afghanistan, one daughter is in college and their other two daughters are in high school.

Jessica commented on how different work life is in her branch now that the lobby is closed. “We miss our customers and the face to face contact with them. Some of our customers we are used to seeing every day or at least a few times a week and I think we really took that for granted,” she said.

The staff has been reaching out to customers as time allows. “We just want them to know we’re here to help in any way we can and we want to make sure they’re staying healthy and well,” she said. “We look forward to seeing everyone back in the bank and life go back to normal.”

 

Meet Your Banker: Matthew Giroux

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Matthew Giroux. Matthew is the Branch Manager at our Ross County Banking Center on Western Avenue in Chillicothe.

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Matthew Giroux is the Branch Manager of our Ross County Banking Center on Western Avenue.

Ask Matthew to talk about his role as a community banker and he first mentions his experience working for a big bank. “This is so much more rewarding than corporate banking which is very black and white. In corporate banking, there’s no opportunity to get to know your customers or to help someone who you’ve had to tell they can’t have what they want but that there may be another solution,” he said. “It’s like night and day when you go to work for a bank that actually wants to work with customers.”

While he’s relatively new to VCNB, Matthew has close to sixteen years of experience in banking and a degree in Finance from Ohio State University. The Chicago native’s father attended OSU  and so Matthew said he always knew that’s where he wanted to study.

With sixteen years in banking around central Ohio he said that he especially likes working with business customers and small business start-ups. “New businesses are exciting. They’re usually starting a business with a purpose and they’re doing it because they’re passionate about something .  . . they’re doing it because they want to, not because they have to.”

However, he pointed out that many small business customers don’t know where to go for an EIN or to register their name. “They don’t know where to start but it’s something we deal with every day so it’s easy for us. It’s a lot of fun to guide customers to where they need to be,” he said.

Matthew and his wife Beth will celebrate their ninth wedding anniversary in May. They have a four-year old son.

In his free time, he is an avid OSU fan and is proud to be a 23 season ticket holder. He is also the Treasurer of the Ohio State Alumni Club of Ross County, belongs to the Chillicothe Rotary, and helps with concessions for the Zane Trace Athletic Boosters. He also represents the bank at the quarterly Ross Chillicothe Chamber of Commerce New Member Breakfast that the bank sponsors.

Until the pandemic caused disruption to daily life, Matthew was volunteering with the United Way, doing taxes for people through the Volunteer Income Tax Assistance (VITA) program which provides free tax preparation services to low to moderate income tax payers in the community. “I was having a lot of fun doing taxes for people a few nights a week and some Saturdays,” he said. He laughed when teased for calling tax time fun. “It IS a lot of fun. You get to meet a lot of people and help others. Plus, I got to expand my own knowledge so I think the program is great,” he said.

“The pandemic has complicated the way we do some things but we are still here helping customers. I’m just a phone call away and we can accomplish everything a customer needs even though the lobbies are closed.”

 

Meet Your Banker: Jeremy Robson

Our lobbies may be closed but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Jeremy Robson, the Branch Manager at our Vinton County National Bank in McArthur.

Jeremy Robson

Jeremy Robson

Ask Jeremy about his new position managing VCNB’s original location and he focuses on how much he appreciates the bank’s role in the community. “I like being able to impact where I come from and I like having the means to get out there and help wherever we’re needed,” he said.

Jeremy is a well known face to many – the 2006 graduate of Vinton County High School may be remembered as captain of the high school football team. Since then, he graduated from The University of Rio Grande with a B.S. in Business Management and minor in Accounting before working as a manager at Kenworth in Chillicothe.

It was in 2018, when his son was just two, that Jeremy realized he was looking for something different in his career and made the move to VCNB as part of the Management Trainee program. The program molds college graduates into VCNB leaders of the future. Most of his training took place under the leadership of former longtime McArthur Branch Manager Jane Nickels. “I’m so grateful to have spent all that time under Jane’s wing and I’m thankful for all the mentoring and guidance she gave me,” he said.

“I grew up here and my family has always banked here -my grandpa, my mom and dad -I’ve had a savings account here since I was about ten years old,” he recalled. “I wanted better balance with my job and personal life. The bank has always been a stable employer in Vinton County, always involved and respected and community minded. Since I already had a vested interest in the bank it just felt like the right place to be.”

Like most community bankers, Jeremy talks about helping people and being active locally. “Do you know how important it is to work for a company that encourages employees to get involved? And it’s not just about opening savings accounts and lending money. It’s about helping out at events and going to the fair to buy livestock. I was a 4-her once and I remember how important it was to have businesses support the livestock sale. That’s where I got the money to open my savings account, from taking hogs to the fair!” he exclaimed. “Right now, with the kids at home, it has meant a lot to all of us that we were able to pitch in and help get food to some of those kids,” he said when talking about a recent donation of care packages made by employees and a planned monetary donation from the bank. “That’s what it’s all about. Positively impacting our community.”

Jeremy and his wife Shelley will celebrate their tenth wedding anniversary later this year. They have one son and currently live in Londonderry but are actively looking to move back to Vinton County.

With bank lobbies closed, Jeremy said that he and the entire McArthur staff have had to adjust to new ways of doing things. “We’re so used to telling people who have a problem just to come in and we’ll fix it. Now, instead of fixing you a cup of coffee and sitting down with you, we have to find other ways to resolve issues and take care of our customers. They can still get their business done, it’s just that the way they do business may look a little different for now,” he explained. “Regardless, we’re here for you, just a phone call away!”

 

 

 

 

Meet Your Banker: Josh Palmer

Our lobbies may be closed but our bankers are still here to help you! Today we kick off our “Meet Your Banker” series by talking with Josh Palmer, the Branch Manager at our Friendly Bremen Banking Center of Pataskala.

Josh Palmer

Pataskala Branch Manager Josh Palmer

Josh came to work for the bank in 2015 when he was hired for the VCNB Management Trainee Program. This program gives college grads an intimate look at the bank and an overview of several important departments. “I met my wife at college and she had taken a job in Wellston so I was looking for work near her. I saw the ad and it talked about this management trainee program where you could do research and learn different jobs. It sounded right up my alley so I applied,” he explained.

The OU grad has a B.A. in History with a minor in Business. He had worked as a teller for another bank so he had some valuable customer service skills as well. As a Management Trainee, he worked in a few departments but mainly in Chillicothe and McArthur. After the two year Management Trainee Program, Josh was assigned to be the first Branch Manager for the Jackson County Banking Center, the bank’s new branch in Jackson. “That was a challenging and fun adventure,” he recalled.

However, he and his wife Jess are central Ohio natives and longed to be closer to family. She accepted a position teaching for Teays Valley Schools and he was able to transfer to a new adventure in Pataskala. “It worked out well that my wife found a job up here and we had an opening in Pataskala,” he said.

Josh has been managing this office for about 16 months and says he has enjoyed getting to know the community. “There are so many wonderful things about this job but one of them is that we are encouraged to be involved in the community and to get out and meet people. In Jackson it was Rotary and Community Action. Here it’s things like A.M. Spirit in Granville. You don’t find a lot companies that really value community,” he said.

In his free time, Josh enjoys the arts and has long been motivated and excited by drawing. He also enjoys running and is excited to again be part of the bank’s Buck Fifty team in Ross County.

One interesting quality about Josh is that he has this creative side but he’s equally at home with spreadsheets. “I love to do research and to track progress. It’s fun for me to help others get the spreadsheets and things they need or to help them learn from the data they have. I know it’s strange to enjoy that” he exclaimed.

While the bank lobbies are currently closed because of COVID-19, Josh reminds customers that they can still do all their banking and accomplish their goals. “We just have to be creative and stay positive right now. You can still accomplish what you need to do – it just may not be the way you normally do it. You may need to learn a new skill set and you may find that the new way is better than the old,” he said. “Regardless, we are still here for you and we are ready to find solutions for whatever you need.”