VCNB Business Support Team Works For You

As a business owner, you need every dollar and every minute to work for you. Your bank also needs to work for you. Here at VCNB, we understand that and we provide a Business Support Team to help you with business problems and solutions.

We recently sat down with Monica DeLong, Vice President of Retail Accounts at VCNB, to talk about what sets VCNB apart in the world of business banking. She had a lot to say on this subject.  “Most banks offer basically the same products so the things you find at big banks or regional banks are the same products we have here. What sets us apart from all the others is the dedication we have to our business customers and the services we provide them,” DeLong said.

In fact, VCNB offers a dedicated support phone line that rings into the Business Support Team. “When they call, they will hear a familiar voice, someone they’ve likely worked with before and someone who understands their business and what they need,” DeLong explained.

Another thing that makes VCNB unique is the complimentary set up services and training provided by bank employees. “If you sign up for Remote Deposit Capture, we don’t just ship the equipment to you. We actually go and set up for you. We demonstrate it, we help you learn how to use it so you’re comfortable and are ready to make those deposits from the comfort of your office. The same goes with payroll. If you use our payroll services, we come to you and we train you to use it. Then we offer support if you need it later.”

She pointed out that VCNB is also one of the few banks that offers Rewards Points for business checking customers. These points can be earned by using bank products and a debit card. They can be redeemed for cash back to the account, making it easy for business customers to earn a little extra cash just for doing their banking.

Another quality that many customers appreciate is the flexibility in online and mobile banking. With online banking, the account holder can assign as many people as needed to use online banking and to see as much or as little of the online banking content as necessary. So the employee responsible for payroll can be given access only to the payroll portion of online banking while another employee may only be given access to wire transfers. Checks and balances can also be put in place so that one person initiates something but a second person has to approve it.

“It’s our service that sets us apart,” DeLong pointed out. “We want the entire relationship with the customer so we want to make sure the entire process is a positive one. You’re never just a number, you’re a name and we know who you are.”

Ready to move your business relationship to a bank that really wants to work with you? Find your closest branch here! 

VCNB Introduces New Business Checking Experience

JCBC Billboard - Not Your Average (BUSINESS CHECKING) - (Jackson Digital)

Here at VCNB we have been serving businesses both big and small since 1867. That experience has taught us a thing or two about business customers and their needs. For one thing, we understand that every business is unique and that literally no two are alike. We also believe that there’s no such thing as an average business customer and that our customers shouldn’t have to settle for an average business checking account.

That’s why we have developed a new kind of business checking experience with Business Rewards Checking and Business Rewards Checking Plus. Both accounts allow you to earn UChoose Reward® Points for purchases made with a registered debit card and for other types of banking habits. These reward points can be redeemed for cash back to your checking account.

A number of features come free with both accounts including Business Mobile Banking and Bill Pay, Basic Business Online Banking, Account Alerts, Electronic Statements, Telebanc Services, Charge Orders, Sage Payroll Services powered by Paychoice®, Merchant Services and Lock Box Services.

Earning rewards is easy with these accounts! For example, earn one point for every $3 spent with your Business Debit Card. Earn 200 points for 21 or more purchases per cycle as well.  Also earn one point for every dollar spent with a VCNB Business Visa® Platinum credit card. One time sign up bonuses are offered for a number of products including Positive Pay, Remote Deposit Capture and Sage Payroll Services Powered by Paychoice.

And now for a limited time, open a Business Rewards Checking Account or Business Rewards Plus Checking Account and earn 10,000 bonus points. Open a Visa Business credit card and earn an additional 10,000 points. Offer ends 12/31/2018.

Want to learn more about these new business accounts, a VCNB Business Visa Platinum credit card or about this limited time special offer? Click here for information. 

View full terms and conditions here.

 

ATM Freedom Has Arrived For VCNB Customers

VCNB is part of the Money Pass networkVCNB is committed to providing customers with a great banking experience. One comment that we often hear is about the need for more ATM access in the areas around our eight county area. That’s why we have joined MoneyPass®, a network that will provide VCNB customers access to a multitude of ATMS with no surcharge.

With 32,000 MoneyPass ATMs nationwide, you’re sure to find a surcharge-free ATM near you. Whether you’re on vacation, away at college or just hanging out in your own community, there is likely a MoneyPass ATM nearby.

Ready to get started? You can search for an ATM near you on their website or with their app. Just search MoneyPass in the app store of your mobile device or click here to visit their website. 

What Is An HSA?

Healthcare image.jpegAs you’re navigating the world of health insurance you likely have encountered the term HSA. Do you know what HSA means?

HSA stands for Health Savings Account and this is an easy way for folks who have high deductible insurance to save for medical expenses and to reduce their taxable income.   If you are enrolled in a high-deductible insurance plan as defined by the government, you can qualify for an HSA. This year, to be eligible for an HSA, you must have an annual deductible of at least $1,350 for an individual and $2,700 for a family. This is set by the federal government and is subject to change in future years.

Each year you will decide how much to contribute to your HSA account although your annual contribution cannot exceed government mandated maximums. For 2018, the contribution limit for an individual is $3,450 and the contribution limit for a family is $6,900. Adults over 55 can add up to $1,000 more.

These contributions are tax deductible and the distributions are tax free when used for qualified medical expenses.

At VCNB, you will receive a debit card and a monthly statement with check images. Your first order of checks will be free and you will have unlimited checking writing. There is an initial $25 set up fee for the account. This fee will be waived for customers who present this coupon.

There is also a $3 monthly fee which will be waived for customers who select eStatements.

Want to learn more or open an HSA online? Click here and look under the Savings Accounts tab.

You can also seek more information or open an HSA in any of our seventeen locations.

 

 

Not Your Average Card

RCBC Billboard - Not Your Average - (Bridge Street Digital)

You may receive a lot of offers in the mail for average credit cards but we are sure you haven’t received an offer for a card or rewards program like ours. In fact, we like to say that we have debit and credit cards that simply aren’t your average cards.

That’s because our Rewards Checking debit card and Visa® Platinum credit card work in tandem to reward you for your regular banking and purchasing activities. Those uChoose Rewards® points can be used for a host of things including cash back, gift cards, travel and merchandise. If a customer has both cards, those cards can be linked to one uChoose account to help the points accumulate more quickly!

Here’s how it works:
With Rewards Checking, customers can earn one point for every $3 spent as well as 200 bonus points for 21 or more purchases per statement cycle.  We also offer points for using Online Bill Pay, Direct Deposit and for automatic loan payments. Customers are even rewarded with 500 bonus points on the anniversary of the account! With the Visa© Platinum Credit Card, customers can earn one point for every dollar spent!

See what we mean when we say it’s not your average rewards program? That’s because we’re not your average bank.

Now through August 31 we are offering an exceptional summer special so that you can earn even more points just for signing up for Rewards Checking and/or a Visa Platinum Card.* Sign up for a Rewards Checking Account or a Visa Platinum Card between June 15 and August 31, 2018 and receive 5,000 bonus points. Sign up for both the credit card and the checking account during that period and you’ll receive 15,000 points!

Are you ready? Stop by your local office or click here to get started! 

*Credit restrictions apply. Not all applicants will qualify for this promotional offer.

Pointers For Earning With uChoose Rewards

UChoose LogoIf you have Rewards Checking or a Visa® Platinum Card at VCNB, there are a few things we hope you’ll remember about your uChoose Rewards® points.

  1. You have to register your cards to earn points with them. That’s right – you need to register your cards with an account on the uChoose website so you may earn and redeem points. It’s an easy process that takes just minutes.
  2. Once you’re registered, it’s easy to log in to your uChoose account to check your points balance and redeem your points for great merchandise, gift cards, cash book, travel and more!
  3. New cards have to be registered. That means if you were reissued a card that replaces one that was lost, stolen or in some way compromised, you’ll need to take a minute to register the new card. In this instance, when you attempt to log in to your uChoose account, a pop up box will instruct you to register the card with a new account. Never fear, all the points you have accumulated will be available in your new uChoose account!
  4. Points are good for just three years. If you’ve been saving up your points for a big reward like plane tickets or if you simply forget to redeem them, you need to use them before they’re gone. To find out if you have points nearing expiration, simply log in to your uChoose account. There will be an expiration warning next to your points balance.
  5. You can earn even more points if you use your debit card 21 times or more each month. Do this and you’ll earn an extra 200 rewards points!
  6. There are even more point earning opportunities on the uChoose website! Log in to your account and look for online earning opportunities as well as in-store offers that you can activate for your card!

What are you waiting for? Click here to register your card or to log in to your existing account and start redeeming points!  

 

 

Three ways you can protect your cards from fraud

In our industry, we see data breaches involving major retailers almost every day. This is an enormous, far reaching industry that involves criminals stealing personal and card information which has far reaching consequences for retailers and banks as well as for customers who are frustrated and frightened by the threat to their information and money.

That is why VCNB spends a lot of money and resources to make sure that the bank and bank customers are protected. We have a top notch Fraud Department that monitors your activity, looking for things that are out of the ordinary so that we can stop fraud from occurring.

What happens if there is fraud?
If we confirm that your card has been used for fraudulent activity, we will turn it off immediately. The card will be closed so that it cannot be used for any purchase that you or someone else may attempt to authorize. We will then order a new card for you and will offer to issue a temporary card that you can pick up at your local branch. This temporary card is designed to get you through until your new permanent card arrives.

But what happens to the money that was stolen from you? You will need to contact the bank to file a dispute. It is through this dispute process that the bank will credit your money back to your account. If it is proven that the charge was fraudulent, you will not lose your money.

How can you protect yourself?
VCNB spends a lot of time and money to keep your accounts protected but we can only do so much. We rely on you, the customer, to monitor your own account activity. Here are three free ways you can do that:

  1. Turn off your card when you’re not using it. Yes, you read that right. You have the ability to turn your card off when you’re not using it and back on the minute you need it again. This can be done using VCNB Mobile or the Card Valet app for your debit card. You can control your VCNB Visa® card with Card Valet. We have customers who will turn their card on while standing in line at the store or when they pull up to the gas pump. When they finish the transaction, they turn off their card again before putting it back in their wallet. It’s a quick, easy and secure way to control how the card can be used.
  2. Monitor activity. This can be done in a few ways. Using Card Valet you can receive a text each time your card is used. You can also monitor activity in the VCNB Mobile app and on our website. Finally, you can sign up for free Account Alerts so you can receive a text or email every time your card is used. These are all free services to help you look after your money and accounts. If you see something suspicious or something you don’t recognize, contact the bank immediately.
  3. Place limitations on your card. Using VCNB Mobile or Card Valet, you can set limitations for each of your cards. You can set a monetary spending limitation as well as limitations on where a card can be used. You can determine a geographic area where the card can be used and say that it can only be used at certain kinds of retailers like grocery, gas stations or department stores. You can also place a monetary limit on each card so that it can be used for no more than $100 or whatever limit you choose. You can apply different limits to each of your cards and change them as you see fit.

We ask for your cooperation as we attempt to keep your money safe. If you see something that looks suspicious, we ask you to contact the bank immediately so that we can prevent a loss from occurring. This era in banking and currency has many conveniences but there are risks associated with using your cards, even with the retailers you trust the most. We thank you for your help keeping your money safe.

Money Tools To Help High School Grads Succeed

Celebration Education Graduation Student Success Concept

Graduation season has arrived, ushering into the world a new group of young people who are headed into the workforce and into higher education. If you’re among the scores of high school graduates this season, there are some things you’ll need to succeed financially.

Checking Account
Everyone needs a checking account. It will keep your money safe and accessible.  Not only is money in the bank protected from flood, fire and robbery, it is also FDIC insured.* This means your money is safe until you are ready to use it. Yet it is still easily accessible for online bill paying, for purchases with debit card or check and for withdrawal from an ATM, bank, or cash back in a store.

Savings Account
One piece of advice we hear from older folks all the time is to start saving early. Even if you don’t have a lot of money, it’s important to stash away as much as you can every chance you get. A VCNB Passbook Savings account gives you a safe place to keep your savings separate from the spending money in your checking account.

Online and Mobile Banking
You are on the go a lot. That means you will want to have quick access to your money. You’ll want to know how much you have, be able to schedule bill payment online and transfer funds between your checking and savings account with ease. Having online banking and mobile banking, like VCNB Mobile, your accounts are at your fingertips 24 hours a day.

Debit Card
As mentioned above, you need to be able to buy things. A debit card is safer than carrying around a pocketful of cash. Most retailers today accept plastic making it the most popular way to pay in most stores and restaurants.

Popmoney
Here at VCNB we offer something called Popmoney® personal payment service that allows customers to send money to another individual with just their mobile phone number or email address. If you’re headed off to college, this is an easy way for parents or grandparents to send their favorite college student a little pizza money from time to time.

Here’s a little more food for thought – You may think these crazy bankers have unrealistic expectations. You are just starting out and don’t have much money to save or to spend so you’re wondering why all this is so important. We’ll tell you why: when you’re young and without resources is a great time to learn how to do more with less. We find that people who learn to manage a bank account when they have limited funds are more likely to manage their money well when they are more established with a full time job and higher income. When you have a small balance and just a few bills is a perfect time to learn how to create a budget, reconcile your account and manage your finances responsibly.

One last thing – While you’re just getting started in a career or higher education, it’s important to think toward the future and toward building good credit. Talk to your parents and to a trusted banker about applying for a small balance bank credit card which you can learn to manage responsibly or about co-signing for a small loan so you can get the hang of paying a monthly payment for something you need. Building a strong foundation for credit usage which you manage responsibly is something everyone should work toward.

You can open accounts online or stop by your neighborhood VCNB office to talk with one of our local experts and to get started.

*FDIC deposit insurance covers the depositor up to $250,000 per depositor and per account type at each bank.