On the Go? We Can Help!

On the go? We can save you time! With just a few simple steps, Online Banking at VCNB can save you time during this busy holiday season. You ask how? Here are just a few things you can do online that will help!

Schedule Bill Payment
Who has time to write checks, search for a parking space at the post office and then stand in line for stamps? By using Online Bill Pay, you Couple on computercan pay all your bills without checks or stamps. Just enter some basic information about your account with the business you are paying and we take care of the rest. You can schedule payments either for one time or for automatic payment. While you’re at it, get a jump on 2015 by scheduling bills for payment in January. Done and done.

 
Be a Payback Hero
If you have Online Bill Pay, you also have Popmoney ®. This personal payment service allows you to send and receive money with the same ease as sending an email or text message. All you need is the recipient’s email address or mobile phone number to send them funds from your VCNB Online Account. The cost is .50 per transaction, making Popmoney cheaper than writing and mailing a check to someone. With Popmoney you can payback a friend or relative or even send monetary gifts to loved ones far from home this season.

Transfer Funds
We welcome you to visit the bank as often as you like but we understand that folks are busy. If you just need to transfer funds from one account to another, you can take care of that through Online Banking. It’s as easy as 1-2-3. When you log in to Online Banking, just look for the Transfers tab.

Check Balances
While you’re logged in, check your balances and activity. Contact Customer Service immediately if you believe there are fraudulent charges on your account. And of course, make sure you really have the money you think you should have. After all, being one of Santa’s elves can be expensive and it’s easy to lose track of what you are spending.

If you are not internet savvy or are on the go, remember that our Telebanc telephone service is available 24 hours a day. Call 1-800-317-5990 to check your balances, review account activity, transfer funds and make payments. It’s easy to use and free!

This is a busy time of year. Trim the trouble of banking from your list and just enjoy the season!

Quiz Time: Bill Pay Basics

We recently had a customer tell us that he wouldn’t use Online Bill Pay because he doesn’t want to lose control of his bills. That started us thinking about Bill Pay and the misconceptions circulating about this service. Test your Bill Pay knowledge with this short quiz:

When scheduling an Online Bill Pay payment, payments can be scheduled for:

a.) Just one time.

b.) To be recurring for as long as I like.

c.) Both A and B. 

The answer is C! You can schedule a single payment or a year’s worth of payments! Whether you want to schedule a payment every month or whether you want to put these things on auto pilot, Bill Pay can accommodate your needs.

 

One of your payees isn’t on the VCNB list of payees. What do you do?

a.) Call the bank and complain.

b.) Just write a check like you normally would.

c.) Spend a few seconds entering that payee’s information into your Online Bill Pay Account.

The answer is C! Entering your payee’s information into your Online Bill Pay Account takes just a few minutes and it is saved forever. You only go to the dentist twice a year? That’s ok! Her information will be saved and waiting for you when that next cleaning comes around!

 

The cost for Online Bill Pay is:

a.) There is no charge if you use it!

b.) Very unreasonable.

c.) Three dollars a month

d.) Both A and C

The answer is D! If you are registered for Bill Pay, this service is free as long as you make at least one payment during the calendar month. If you do not meet this minimum requirement you will be charged a three dollar fee. That’s just one bill paid per month to keep the service free!

 

Once your bill is paid, records of the bill are:

a.) Accessible online for up to seven years.

b.) Gone with the wind.

c.) Are kept for just a few weeks.

The answer is A! You can search your complete bill pay history for up to seven years! You may search by company, date or status. If you aren’t certain whether you paid your electric bill, the answer is a click away.

 

 Online Bill Pay can be used to pay:

a.) Established businesses

b.) People

c.) Both

The answer is C! Use Online Bill Pay to pay all your regular bills like credit card, utilities and car loan. The Popmoney ® personal payment service feature allows you to pay friends and family using just their mobile phone number or email address. (An additional .50 per transaction fee will be charged for Popmoney.)

Want to learn more about Online Bill Pay at VCNB? Click this link to watch a tutorial. Then log in to your online banking to get started!

Talk To Us Without Talking To Us

Have you ever had a question for the bank but couldn’t pick up the phone to call? Or maybe you just didn’t feel like talking to someone at that time?

Now VCNB offers Online Chat for our customers. This free service is available from the website. With the click of a button, you can talk with a real person about nearly any topic imaginable, and without saying a word.

Here are a few reasons we think you will love Online Chat! hand on keyboard

  1. It’s a Real Person – Our representatives live in our communities, will tell you their name and will take a genuine interest in solving your problems or answering your questions.
  2. Immediate Gratification – You can ask a question and receive an answer quickly during regular bank hours.
  3. It’s Easy – It couldn’t be easier to reach out and get an answer. Just click the “Chat Online” button on our homepage to get started. You will be asked to enter a name and type in a verification code before you can start typing a conversation.
  4. It’s a Multitasking Dream – We know your time is valuable. So you can shop online, eat lunch or watch tv while you are chatting with us. We’ll never know that you are eating Fruit Loops in front of the tv!
  5. You Don’t Have To Talk – Take care of your important business and get the answers to your questions without uttering a word out loud. Nosy co-workers won’t know your business anymore!

At VCNB we think it’s important to keep up with the times and to provide our customers with choices. If you wish to speak to a live person on the phone, we welcome you to call. In fact, we look forward to talking with you. But if you can’t or don’t wish to call, we hope you will find Online Chat a good option.

Have you tried it? Leave us a note in the comments section and let us know how it went!

 

 

Heartbleed Bug Does Not Impact VCNB Online Banking

In the news as of late, the Heartbleed Bug has caused concern to many of our customers. While it is important to learn about the many facets of this particular vulnerability, we want you to rest assured that The Vinton County National Bank is aware and monitoring the Heartbleed Bug as it pertains to customer information.

heartbleedPlease rest assured that our Online Banking Applications are not vulnerable to the Heartbleed Bug. However, it is recommended that you change your online banking password. Reason being, consumers have a tendency to use the same password among many websites, some of those susceptible to an attack.

To change your password, please log-in to your online banking and click the options tab. As a reminder, please do not ever change your password via a link in an email or give out your online banking credentials over the phone or via text message. It is the policy of VCNB to never solicit your online banking password, social security number or account numbers via telephone, text or email.

As a service to our customers, we strongly recommend you stay abreast of the situation with the Heartbleed Bug. Please change your passwords on those sites they feel have been effected. It is always a good rule of thumb to change your passwords frequently and to avoid using a password more than once.