COVID-19 Update: Working To Serve You

VCNB_V_CMYKPart of being a community bank is being a good neighbor and steward of the communities where we do business. That’s why we have taken steps to protect our employees, customers and neighbors against the spread of COVID-19.

On Thursday, we made the very difficult decision to close lobbies and to direct all customers to our drive-thru. Our customers who require in-lobby assistance can complete their business simply by calling to discuss options or to make an appointment. Call your local branch or our Customer Service Team at 1.800.542.5004.

Much of your business can be completed online or with VCNB Mobile. You can access accounts, transfer funds, open accounts, and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is also waiting for your calls at 1.800.542.5004 and prepared to chat online, a service available from the homepage of our website.

We often say that we have seen it all in our 153 year history.  However, none of us can recall a time that we’ve limited lobby access to customers at our branches for a pandemic. Despite the uncertainty you may be feeling, we can assure you that your money is safe in the bank and that we’ll be here for you whenever you need us.

Relief Options
We understand that many of our customers will face financial uncertainty due to the events surrounding this pandemic. VCNB will offer some relief options and will be happy to discuss with you all your individual needs and concerns. If you are experiencing hardship caused by COVID-19, please call our Customer Service Team at 1.800.542.5004. They can direct you to the right person to discuss relief options available regarding your particular situation.

Banking Options
Online Banking – Many of our customers already choose to bank online with us every day. With Online Banking, you can open accounts, apply for loans, transfer funds, pay bills, and do much more. If you haven’t used it before, click here to view a tutorial and to register for Online Banking today.

VCNB Mobile – Carry the bank with you in your pocket!  Download this mobile app from the app store on your mobile device. Here you can pay bills, transfer funds, check balances, open an account and even deposit a check using your camera’s device.

Mobile Deposit – Customers who use VCNB Mobile can deposit a check from anywhere in the world by using the camera on their mobile device.  Want instructions? Click here! It’s a free service!

Telebanc – Our Telebanc telephone service is also available to you 24 hours a day, 7 days a week. Simply call 1-800-317-5990 and you’ll have access to all of your accounts at your fingertips.

By Appointment – We have closed lobby doors to slow spread of the virus. However, you can still access in-lobby services if you require them. Simply call your local branch or our Customer Service Team at 1.800.542.5004 to discuss your options.  You will still receive the same great service you have come to expect from your neighborhood VCNB branch. We just have to be smart about how we serve you until this threat has passed.

Scams
Sadly, times of crisis and hardship often bring out the worst in people. Be aware of potential scams. If something sounds too good to be true, it probably is and always question the motives of someone trying to gain access to your home or who is asking for money.

We know these are uncertain times but please understand we are still open and here for you. Our core values guide us as we attempt to always do the right thing, to honor the relationships we have with our customers, and to be forward thinking in how we offer you the best service possible.

We will continue to monitor the advice given by Ohio Governor Mike DeWine, the Ohio Department of Health as well as the CDC. Please continue to look here for the latest news on our bank and how we are working to serve you through the challenges to come.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s