Tag Archives: VCNB Mobile

Banking Convenience, Leading Technology With Mobile Deposit

Posted on by
Reply
Depositing a check with Mobile Deposit is an easy way to take care of your banking business without a trip into the bank!

Here at VCNB we are taking time this fall to be thankful for all the great ways technology has made banking easier for our customers. Here’s a peek at just one of several. Want to know about other popular technology products that we offer our customers? Click here! 

While you can get cash from an ATM or even while paying at the grocery store, depositing a check keeps some customers coming into the bank even when they don’t have the time to spare. Thanks to Mobile Deposit, customers no longer have to do that. Instead, they can opt to deposit their check whenever and wherever is convenient for them.

Working through lunch? Can’t make it in during business hours? No time for errands? No problem.

Simply use the camera on your mobile device to submit images of your check through our mobile app! It really is that easy.

Here’s what you do:

  1. Log in to your account in VCNB Mobile.
  2. Choose Deposits and then press Deposit a Check.
  3. Choose the account where you want the deposit to be made.
  4. Enter the amount of the check.
  5. Endorse your check with your signature and the phrase “Mobile Deposit.”
  6. Photograph both the front and back of the endorsed check.
  7. Review and confirm deposit details and hit Yes to complete the transaction.

It’s a quick process that can save you loads of time driving to the bank. Whether it’s from home in your jammies or on a break from work, you can make that deposit whenever and wherever you have a free moment!

Don’t already use our mobile app? Find it in the app store on your mobile device by searching VCNB Mobile.

Find Leading Technology And Local Support At VCNB

Posted on by
3

Here at VCNB we strive to offer customers best in class leading technology. In fact, we have everything the big banks offer but with community bank service and local values.

While we take for granted that our customers know about all this great technology, we find that some customers still haven’t heard that they can deposit a check using their phone or that they can send money to a friend with Zelle® in our mobile banking app. We find they don’t know they can pay bills on the go or that our app makes banking as easy as 1-2-3.

That’s why we will be spending the next few weeks talking about some of the leading technology we offer. This technology makes it easier for you to keep track of your money, open accounts and bank whenever and from wherever is most convenient for you.

Here’s an overview of some of these services and we promise to talk more in depth about a few of them soon!

VCNB Mobile and VCNBfamily.com – Use our website and mobile app to check balances, pay bills, transfer funds, view account statements and even open accounts. It’s like carrying a bank branch with you everywhere you go! Both are free and easy to use and give you access to a ton of great options including those below.

Mobile Deposit – Customers who use our mobile app love that they can deposit a check using the camera on their mobile device. It’s easy and quick! Click here for instructions and to get started today.  

Online Bill Pay– There’s no need to stand in the post office line when you can pay bills without even leaving your chair! Log in to your online banking to sign up for Online Bill Pay to schedule bills to pay automatically or on demand.

Zelle – Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank. Find Zelle in Online Bill Pay on VCNB Mobile or in your Online Banking.

Account Alerts – Keep tabs on what’s happening with your accounts when you want to be notified about certain activities. Sign up for any of our almost two dozen account alerts to be sent via text or email. Want to be notified if your card has been used? Perhaps you want to know if a check has cleared, that a loan payment is due or if your balance dips below a certain amount. It’s easy and free to sign up in your Online Banking!

Mobile Wallet – Leave your VCNB credit or debit card in your wallet and pay for purchases with Apple Pay®, Google Pay and Samsung Pay! These mobile payment options are contactless and have built in security measures. Visit the app store on your mobile device to get started!

MoneyPass® – Need cash quick but aren’t near a VCNB ATM? Find a surcharge free ATM near you by searching MoneyPass.com or on their mobile app. VCNB belongs to this extensive network which includes over 32,000 surcharge-free ATMs nationwide. No need to sign up! Just look for the MoneyPass logo and insert your card!  

Rewards Checking Account – Earn uChoose Rewards for your everyday banking behaviors like direct deposit, bill pay and swiping your debit card with our Rewards Checking Account. Earn rewards like cash back, gift cards, travel and event tickets! Have a Visa® Platinum Favor Credit Card? Earn points for using that as well.

Ready to get started but still have questions? Chat online or call our Customer Service Team at 1.800.542.5004. You can also speak to a banker in your local branch today.  

Four Ways VCNB Makes Money Easy

Posted on by
Reply
Give yourself a break this summer and learn how easy money management can be with VCNB.

The kids may be getting a break from school, but you still have to work and the bills need to be paid. Luckily, VCNB has some tools you can use to ease the burden of managing your money and even give you a break from worry.

Online Bill Pay

Simplify your financial life by paying your bills online – either by scheduling them on demand or by scheduling recurring payments. This way you’re sure not to miss a payment and can save your bill paying time for a little R&R!

Mobile App                                                                                                                     

VCNB Mobile enables you to check on your accounts and to bank from almost anywhere. From the beach, from the top of a Ferris wheel or from your couch on a much needed staycation, VCNB Mobile allows customers to transfer funds, pay bills, open accounts and more. The security of this app is top notch to allow for banking without worry.

Cash On The Go

VCNB belongs to the MoneyPass® network of ATMs. With 32,000 ATMS nationwide, VCNB customers can usually find an ATM not far from wherever they are in the country. Traveling for leisure or for work? Just tooling around town? Check out www.moneypass.com to find an ATM near you!

Earning Rewards

Summer can be an expensive time as you may be traveling, buying back to school clothes or entertaining more than normal. Earn points for your purchases every time you use your VCNB Rewards Checking account or your Visa® Platinum card. These UChoose® Rewards can be used to pay for travel, event tickets, gift cards, merchandise and more! Customers with VCNB Rewards Checking can even earn cash back for their regular spending when they register their debit card with UChoose!

Have questions about these and other bank products? Talk to your banker or find more details at https://www.VCNBfamily.com!

VCNB Introduces Zelle In Its Mobile App

Posted on by
Reply

Zelle® Makes it Fast, Safe and Easy to Send Money Digitally to Those you Know and Trust With a Bank Account in the U.S.

Vinton County National Bank today announced that Zelle® is now live in its mobile app, VCNB Mobile and through online banking.

VCNB Executive Vice President of Marketing Audra Johnson said the bank is pleased to offer this modern, free and safe way for customers to send money to someone else. “We’re excited to provide Zelle to our customers. It is a fast and easy way to send money to someone, receive money or even split a bill. Best of all, it’s secure. Person to person payments have become the norm in our society and Zelle outperforms all other platforms. We are confident our customers will love it!”

The Zelle Network® includes financial institutions of all sizes. For more than 140 million consumers, Zelle® is already available from the convenience of their mobile banking app, making digital payments a fast, safe and easy alternative to cash and checks. Money sent with Zelle® goes directly from one bank account in the U.S. to another, using only a recipient’s email address or U.S. mobile number. Funds are typically available within minutes when both parties are already enrolled with Zelle®.

Consumers who are not enrolled and receive a payment notification or a request for payment can enroll through their financial institution or by downloading the Zelle® app if their financial institution does not participate. Consumers should only use Zelle® to send and receive money with friends, family and people they know and trust.

Zelle is free to use within VCNB Mobile and VCNB Online Banking.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle® makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle®. To learn more about Zelle® and its participating financial institutions, visit https://www.zellepay.com.

COVID-19 Update: We’re Here For You

Posted on by
Reply

A lot has happened in the last few weeks and here at VCNB we have been working to stay on top of the latest developments. Our goal every day is to provide our customers with the services you need and deserve while keeping our employees and all of you as safe as possible.

As you know, the Ohio Department of Health has issued a Stay at Home mandate that is effective through April 6. Banks are a vital part of our country’s infrastructure and we offer important services to you. At this time, our lobbies are currently closed, but our drive-thrus are still open. In order to minimize face to face contact, we are encouraging our customers to use our online banking, mobile banking and local branch ATMs and drive thrus. We realize that may not always be possible, so we are allowing customers into our lobbies by appointment only in order to limit the face-to-face exposure for both our customers and employees. Should you need to make an appointment, please contact your local branch or call 800.542.5004. We appreciate our customers patience with us during this time.

We are taking steps to keep the drive-thru tubes and ATM keypads clean but we still encourage you to keep hand sanitizer in your car as a precaution.

Safety for our people is a priority that we take most seriously. That’s why we have been proactive in practicing social distancing and in encouraging employees to keep work areas, common employee areas, and public spaces as clean as possible.

Many of our employees must report to the office but there are a lot who can telecommute and we are actively deploying technology necessary for them to do so. Meanwhile, we have also eliminated travel among our branches and are encouraging conference calls or web meetings instead.

We know that many of you are experiencing financial hardship and uncertainty related to COVID-19. With that in mind, we do have some relief options available to personal and commercial customers. If you think you may need help, do not hesitate to ask. Simply call our Customer Service Team at 1.800.542.5004 and they will direct you to the banker who can best help your individual situation.

No matter what you do, be sure to wash your hands often and don’t touch your face after handling anything in public. If you’re on the front lines working in vital areas like farming, retail sales, the food industry, trucking, health care, first response, or one of the many other areas that’s keeping our state going, we thank you. Be safe and take care of yourself.

Please know that social distancing isn’t the same as social isolation. Your bankers are still here for you. Have a question for your banker? Call us at 1.800.542.5004 or chat with us from our website. Member FDIC.

COVID-19 Update: Working To Serve You

Posted on by
Reply

VCNB_V_CMYKPart of being a community bank is being a good neighbor and steward of the communities where we do business. That’s why we have taken steps to protect our employees, customers and neighbors against the spread of COVID-19.

On Thursday, we made the very difficult decision to close lobbies and to direct all customers to our drive-thru. Our customers who require in-lobby assistance can complete their business simply by calling to discuss options or to make an appointment. Call your local branch or our Customer Service Team at 1.800.542.5004.

Much of your business can be completed online or with VCNB Mobile. You can access accounts, transfer funds, open accounts, and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is also waiting for your calls at 1.800.542.5004 and prepared to chat online, a service available from the homepage of our website.

We often say that we have seen it all in our 153 year history.  However, none of us can recall a time that we’ve limited lobby access to customers at our branches for a pandemic. Despite the uncertainty you may be feeling, we can assure you that your money is safe in the bank and that we’ll be here for you whenever you need us.

Relief Options
We understand that many of our customers will face financial uncertainty due to the events surrounding this pandemic. VCNB will offer some relief options and will be happy to discuss with you all your individual needs and concerns. If you are experiencing hardship caused by COVID-19, please call our Customer Service Team at 1.800.542.5004. They can direct you to the right person to discuss relief options available regarding your particular situation.

Banking Options
Online Banking – Many of our customers already choose to bank online with us every day. With Online Banking, you can open accounts, apply for loans, transfer funds, pay bills, and do much more. If you haven’t used it before, click here to view a tutorial and to register for Online Banking today.

VCNB Mobile – Carry the bank with you in your pocket!  Download this mobile app from the app store on your mobile device. Here you can pay bills, transfer funds, check balances, open an account and even deposit a check using your camera’s device.

Mobile Deposit – Customers who use VCNB Mobile can deposit a check from anywhere in the world by using the camera on their mobile device.  Want instructions? Click here! It’s a free service!

Telebanc – Our Telebanc telephone service is also available to you 24 hours a day, 7 days a week. Simply call 1-800-317-5990 and you’ll have access to all of your accounts at your fingertips.

By Appointment – We have closed lobby doors to slow spread of the virus. However, you can still access in-lobby services if you require them. Simply call your local branch or our Customer Service Team at 1.800.542.5004 to discuss your options.  You will still receive the same great service you have come to expect from your neighborhood VCNB branch. We just have to be smart about how we serve you until this threat has passed.

Scams
Sadly, times of crisis and hardship often bring out the worst in people. Be aware of potential scams. If something sounds too good to be true, it probably is and always question the motives of someone trying to gain access to your home or who is asking for money.

We know these are uncertain times but please understand we are still open and here for you. Our core values guide us as we attempt to always do the right thing, to honor the relationships we have with our customers, and to be forward thinking in how we offer you the best service possible.

We will continue to monitor the advice given by Ohio Governor Mike DeWine, the Ohio Department of Health as well as the CDC. Please continue to look here for the latest news on our bank and how we are working to serve you through the challenges to come.

Technology You Need, Service You Expect

Posted on by
Reply

Lightbulb art.jpeg

What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!

 

 

 

 

VCNB Tools That Save You Time

Posted on by
Reply

Do you ever look at the clock and wonder where the time went? Do you ever look at your bills and wish you didn’t have to spend so much time paying them? Do you ever wish you could cut a couple of errands out of your week? If you answered yes to any of these questions, you need to keep reading.

Since it feels like time is moving faster every day, here at VCNB we work hard to give you tools that will help minimize your banking chores and free up time for things you really want to do. Here are a few ways you can manage your time better through easy banking with VCNB Mobile and VCNBfamily.com.

Direct Deposit
With direct deposit, your paycheck is automatically deposited into the account of your choice. No need to pick up your check at work and make a trip to the bank.  Need cash? Grab cash back at the register or at an ATM. Not near a VCNB ATM? No problem! Now VCNB customers can use MoneyPass, an ATM network that gives customers access to over 32,000 surcharge free ATMs across the country. Click here to visit MoneyPass and find an ATM near you! 

Mobile Deposit
Deposit a check using the bank’s app, VCNB Mobile, and the camera on your mobile device! Intrigued?  Learn more here! 

Online Bill Pay
Online Bill Pay is a hassle free way to manage your monthly bills. You can use it to pay a single bill or you can set up auto pay for a number of bills. You choose the date the bill is paid and the amount you pay and let us take over from there! It also allows you to receive your bills electronically and set up payment reminders to ensure your bills are paid on time.  No stamps or checks required! This is a free service as long as you use it at least once every month but there is a $3 monthly charge for months that you do not use the service.

Auto transfers
Trying to save money for your child’s education or a family vacation? If you have a hard time remembering to save, set up automatic transfers! You choose the amount you save, the account the funds come from, where it goes and when the transfer takes place. Best of all, you can change any of this at any time.

Mobile app
With VCNB Mobile, you’re essentially carrying a banker in your pocket 24 hours a day. Use the app to set up those automatic transfers, to pay bills, view balances, review transactions, deposit checks and more!  Search for VCNB Mobile in the app store on your device. Now you can change your password in the app and can even set it up to log in using Touch ID.

Mobile Payment Options
VCNB offers Google Pay, Apple Pay® and Samsung Pay, allowing customers a secure, easy way to pay on the go with their VCNB debit or credit card. Learn more here! 

Three ways you can protect your cards from fraud

Posted on by
Reply

In our industry, we see data breaches involving major retailers almost every day. This is an enormous, far reaching industry that involves criminals stealing personal and card information which has far reaching consequences for retailers and banks as well as for customers who are frustrated and frightened by the threat to their information and money.

That is why VCNB spends a lot of money and resources to make sure that the bank and bank customers are protected. We have a top notch Fraud Department that monitors your activity, looking for things that are out of the ordinary so that we can stop fraud from occurring.

What happens if there is fraud?
If we confirm that your card has been used for fraudulent activity, we will turn it off immediately. The card will be closed so that it cannot be used for any purchase that you or someone else may attempt to authorize. We will then order a new card for you and will offer to issue a temporary card that you can pick up at your local branch. This temporary card is designed to get you through until your new permanent card arrives.

But what happens to the money that was stolen from you? You will need to contact the bank to file a dispute. It is through this dispute process that the bank will credit your money back to your account. If it is proven that the charge was fraudulent, you will not lose your money.

How can you protect yourself?
VCNB spends a lot of time and money to keep your accounts protected but we can only do so much. We rely on you, the customer, to monitor your own account activity. Here are three free ways you can do that:

  1. Turn off your card when you’re not using it. Yes, you read that right. You have the ability to turn your card off when you’re not using it and back on the minute you need it again. This can be done using VCNB Mobile or the Card Valet app for your debit card. You can control your VCNB Visa® card with Card Valet. We have customers who will turn their card on while standing in line at the store or when they pull up to the gas pump. When they finish the transaction, they turn off their card again before putting it back in their wallet. It’s a quick, easy and secure way to control how the card can be used.
  2. Monitor activity. This can be done in a few ways. Using Card Valet you can receive a text each time your card is used. You can also monitor activity in the VCNB Mobile app and on our website. Finally, you can sign up for free Account Alerts so you can receive a text or email every time your card is used. These are all free services to help you look after your money and accounts. If you see something suspicious or something you don’t recognize, contact the bank immediately.
  3. Place limitations on your card. Using VCNB Mobile or Card Valet, you can set limitations for each of your cards. You can set a monetary spending limitation as well as limitations on where a card can be used. You can determine a geographic area where the card can be used and say that it can only be used at certain kinds of retailers like grocery, gas stations or department stores. You can also place a monetary limit on each card so that it can be used for no more than $100 or whatever limit you choose. You can apply different limits to each of your cards and change them as you see fit.

We ask for your cooperation as we attempt to keep your money safe. If you see something that looks suspicious, we ask you to contact the bank immediately so that we can prevent a loss from occurring. This era in banking and currency has many conveniences but there are risks associated with using your cards, even with the retailers you trust the most. We thank you for your help keeping your money safe.