Three ways you can protect your cards from fraud

In our industry, we see data breaches involving major retailers almost every day. This is an enormous, far reaching industry that involves criminals stealing personal and card information which has far reaching consequences for retailers and banks as well as for customers who are frustrated and frightened by the threat to their information and money.

That is why VCNB spends a lot of money and resources to make sure that the bank and bank customers are protected. We have a top notch Fraud Department that monitors your activity, looking for things that are out of the ordinary so that we can stop fraud from occurring.

What happens if there is fraud?
If we confirm that your card has been used for fraudulent activity, we will turn it off immediately. The card will be closed so that it cannot be used for any purchase that you or someone else may attempt to authorize. We will then order a new card for you and will offer to issue a temporary card that you can pick up at your local branch. This temporary card is designed to get you through until your new permanent card arrives.

But what happens to the money that was stolen from you? You will need to contact the bank to file a dispute. It is through this dispute process that the bank will credit your money back to your account. If it is proven that the charge was fraudulent, you will not lose your money.

How can you protect yourself?
VCNB spends a lot of time and money to keep your accounts protected but we can only do so much. We rely on you, the customer, to monitor your own account activity. Here are three free ways you can do that:

  1. Turn off your card when you’re not using it. Yes, you read that right. You have the ability to turn your card off when you’re not using it and back on the minute you need it again. This can be done using VCNB Mobile or the Card Valet app for your debit card. You can control your VCNB Visa® card with Card Valet. We have customers who will turn their card on while standing in line at the store or when they pull up to the gas pump. When they finish the transaction, they turn off their card again before putting it back in their wallet. It’s a quick, easy and secure way to control how the card can be used.
  2. Monitor activity. This can be done in a few ways. Using Card Valet you can receive a text each time your card is used. You can also monitor activity in the VCNB Mobile app and on our website. Finally, you can sign up for free Account Alerts so you can receive a text or email every time your card is used. These are all free services to help you look after your money and accounts. If you see something suspicious or something you don’t recognize, contact the bank immediately.
  3. Place limitations on your card. Using VCNB Mobile or Card Valet, you can set limitations for each of your cards. You can set a monetary spending limitation as well as limitations on where a card can be used. You can determine a geographic area where the card can be used and say that it can only be used at certain kinds of retailers like grocery, gas stations or department stores. You can also place a monetary limit on each card so that it can be used for no more than $100 or whatever limit you choose. You can apply different limits to each of your cards and change them as you see fit.

We ask for your cooperation as we attempt to keep your money safe. If you see something that looks suspicious, we ask you to contact the bank immediately so that we can prevent a loss from occurring. This era in banking and currency has many conveniences but there are risks associated with using your cards, even with the retailers you trust the most. We thank you for your help keeping your money safe.

Money Tools To Help High School Grads Succeed

Celebration Education Graduation Student Success Concept

Graduation season has arrived, ushering into the world a new group of young people who are headed into the workforce and into higher education. If you’re among the scores of high school graduates this season, there are some things you’ll need to succeed financially.

Checking Account
Everyone needs a checking account. It will keep your money safe and accessible.  Not only is money in the bank protected from flood, fire and robbery, it is also FDIC insured.* This means your money is safe until you are ready to use it. Yet it is still easily accessible for online bill paying, for purchases with debit card or check and for withdrawal from an ATM, bank, or cash back in a store.

Savings Account
One piece of advice we hear from older folks all the time is to start saving early. Even if you don’t have a lot of money, it’s important to stash away as much as you can every chance you get. A VCNB Passbook Savings account gives you a safe place to keep your savings separate from the spending money in your checking account.

Online and Mobile Banking
You are on the go a lot. That means you will want to have quick access to your money. You’ll want to know how much you have, be able to schedule bill payment online and transfer funds between your checking and savings account with ease. Having online banking and mobile banking, like VCNB Mobile, your accounts are at your fingertips 24 hours a day.

Debit Card
As mentioned above, you need to be able to buy things. A debit card is safer than carrying around a pocketful of cash. Most retailers today accept plastic making it the most popular way to pay in most stores and restaurants.

Popmoney
Here at VCNB we offer something called Popmoney® personal payment service that allows customers to send money to another individual with just their mobile phone number or email address. If you’re headed off to college, this is an easy way for parents or grandparents to send their favorite college student a little pizza money from time to time.

Here’s a little more food for thought – You may think these crazy bankers have unrealistic expectations. You are just starting out and don’t have much money to save or to spend so you’re wondering why all this is so important. We’ll tell you why: when you’re young and without resources is a great time to learn how to do more with less. We find that people who learn to manage a bank account when they have limited funds are more likely to manage their money well when they are more established with a full time job and higher income. When you have a small balance and just a few bills is a perfect time to learn how to create a budget, reconcile your account and manage your finances responsibly.

One last thing – While you’re just getting started in a career or higher education, it’s important to think toward the future and toward building good credit. Talk to your parents and to a trusted banker about applying for a small balance bank credit card which you can learn to manage responsibly or about co-signing for a small loan so you can get the hang of paying a monthly payment for something you need. Building a strong foundation for credit usage which you manage responsibly is something everyone should work toward.

You can open accounts online or stop by your neighborhood VCNB office to talk with one of our local experts and to get started.

*FDIC deposit insurance covers the depositor up to $250,000 per depositor and per account type at each bank.

 

Five Reasons We Love Our App

A lot of our customers say they just use the mobile app to check their balances or to see if a charge has gone through. We think that’s super but VCNB Mobile has so much more to offer that we wanted to chat with you today about some other features we think will make you love the app as much as we do.

It offers protection and security
You can use the mobile app to turn your card off when you’re not using it and even to limit spending functions. With a tap of the screen you can turn off your card and then turn it on again when you’re ready to use it. Limit how much your card can be used for in a single transaction, the types of vendors where it can be used and even the geographic area where it can be used.  Say you plan to only use your card at grocery stores and gas stations within a thirty mile radius and you never want a single transaction to go through for more than $200. You can set those limits and then change them as your needs change! 

You can deposit checks
We get how busy you are. In fact, even bank employees don’t want to spend their lunch break making a bank deposit. Instead, you can deposit checks with your mobile app. See full instructions within the app to see how easy this is.

You can pay bills
Online Bill Pay is one of the best features of the app.  From your dentist and accountant to your utility bills, it’s easy to schedule one time payments as well as those that recur.  Some businesses can accept payment electronically while others must be mailed a check.  You choose when they receive their money and we take care of the rest. Even if we have to mail them a check, there’s no charge to you for using this service. However, if you sign up for Online Bill Pay and don’t use it at least once each calendar month, we will charge a fee of $3. Still get a paper bill? Digitize it with VCNB Mobile by taking a picture of the bill!

You can pay people too
Another feature you may not be using yet is Popmoney® personal payment service. Use Popmoney to send money to an individual. Repay your parents the money they loaned you or send a coworker funds to chip in on a gift for the boss using Popmoney.  Plus, if someone owes you money, you can send them a request for payment. All you need is the recipient’s mobile phone number or email address. No personal banking information is required and there is no fee for using Popmoney.

It’s convenient
Banks like to talk about convenience and ease of use when promoting their mobile apps but we are sincere when we say it is convenient and that it’s so simple to use anyone can use it. It is arranged with an easy to follow menu at the bottom of the screen and the numerous options are organized so it’s easy to find what you need.

What’s your favorite use for VCNB Mobile? Tell us below in the comments section. We would love to hear from you!

VCNB Introduces Improvements To Mobile App

We are pretty excited to tell our customers about some new updates to our mobile app, VCNB Mobile! We’re always on the lookout for things that will improve the app experience for our customers and we think you’ll be pleased. Here’s a summary:

Add a bill payee – You asked and we answered! Now you can add a new payee to Online Bill Pay from the app and not just from the website!  Just go to the Payments tab and select Manage Contacts to get started.

Digitize paper bills – Use the camera on your device to take a picture of your paper bill. The app will read the bill’s details from the image so you don’t need to type a word. You can pay the bill now or add it to your To Do list so you can pay it later!

Request money using Popmoney® personal payment service – If someone owes you money, all you need is their email address or mobile phone number to request the amount owed. You can even include a message reminding them what it’s for! The funds they send will be deposited into your VCNB account.

As always, you can use VCNB Mobile to open an account, change your password, transfer funds between VCNB accounts, deposit checks and more! You can even view your balances via Instant Balance without actually logging in to the app.

In case you missed it, you can also use the app to control how, when and where your debit card is used. Click the More tab and then Cards to set spending limits including by type of merchant, geographic location and how much your card can be used for in a single transaction. You can even turn your card on and off at will, ensuring that only you can use your card when you are ready to use it!

What are you waiting for? Log into to VCNB Mobile today to try out all these changes!

 

 

VCNB Can Make Your Holidays Brighter

Holiday art for blog

The holidays are supposed to be joyous but worries over money, fraud and time constraints can turn the happiest time of the year into an ordeal. Today we want to talk about some tools we offer to make your season brighter.

First of all, we think it’s important for you to know what’s happening with your money at all times. That’s why we give you a multitude of account alerts to help you know where your money is going, how much you have and even when payments are due. With Account Alerts, you can receive a text every time your debit card is used, when your balance falls below an amount of your choosing or when your loan payment is due. This is an easy way to stop fraud in its tracks because you’ll know when purchases are happening and be able to quickly spot any that aren’t yours.

Account alerts can be set up through your online banking account and are a free service. Click here to see the full list of account alerts. 

Along the lines of awareness and security, VCNB Mobile is another easy way to manage your money and your cards. With VCNB Mobile, you can monitor your transactions, transfer funds and pay bills on the go. You can also manage your VCNB debit cards with geographic and monetary spending limitations. Best of all, you can even turn your cards off and on, ensuring that they can only be used when you say it’s ok. Read more about this exciting feature of VCNB Mobile here.

With VCNB Mobile, you can also use the camera on your mobile device to deposit a check with Mobile Deposit. It might save you a trip to the bank which gives you more time for what’s important to you. And who couldn’t use more free time this holiday season?  Learn more about this free service here.

Speaking of being busy, there’s no busier time of year than the weeks between Thanksgiving and New Year’s. With all the shopping, baking, gift wrapping and cleaning, there is hardly time left for the family functions, work parties and tons of special events. Many of these activities call for a good bit of spending. Be it for groceries and gifts, travel expenses or dinners out, there is seemingly unlimited opportunity to spend money.

As long as you’re spending, we think you should be rewarded. That’s why we offer VCNB Rewards Checking customers and Visa Platinum credit card customers the opportunity to earn UChoose Rewards® Points for their daily purchases and bank behaviors. For example, Visa Platinum customers receive one point for every dollar spent using this card. These points can be redeemed for gift cards, event tickets, travel expenses and thousands of products.

Rewards Checking customers receive one point for every $3 spent using their debit card and bonus points for using bank products like direct deposit, Mobile Deposit and Popmoney® personal payment service. These points can be redeemed for cash back or for any of the great rewards offered to our credit card customers. If you already have Rewards Checking or a Visa Platinum card, remember that you must register your card at UChooseRewards.com to begin earning rewards points.

One last thing – if you need to send someone cash, Popmoney is the way to go. Learn more here.

We wish all our customers a joyous holiday season and hope these products will simplify and brighten your holidays.

Card Valet Is Now Part Of VCNB Mobile!

Many of our customers have been using a mobile app called Card Valet to exercise control over their VCNB cards. The app is genuinely useful because it allows you, the customer, to turn your card off when you’re not using it, to set spending limits and to even determine where your card can be used.

In this age of fraudulent activity, this app has been a sensation among customers who use it.

So, many of you will be pleased to know that Card Valet services are now part of the bank’s mobile app, VCNB Mobile. No more will you need two separate apps – our app does all the work!

Here’s what that means to you:

Get started by logging in to VCNB Mobile. If you don’t currently use the app, read more about the app and how to get it by clicking here.

On the Accounts Page, find and select the Manage My Cards option at the bottom.

On the next page you can set rules for each card attached to your account. Each card is treated individually, making it easily customizeable.

One of the most popular features is the Block Card option. This allows you to temporarily block transactions except pending or recurring transactions. By blocking the card, you are essentially turning the card off. It takes just a few seconds to turn it back on so some customers turn their card on while they stand in line and turn it back off again when they’re done using it.

The Set Card Limits option is also useful. Here you can set it so that a single transaction cannot exceed an amount you choose. You can also block card transactions outside a defined geographic area or limit the merchants where your card can be used. There are several categories to choose from including restaurants, department stores, groceries, gas stations and entertainment. You may want to block all categories except gas stations and groceries. It’s up to you! Easily turn off and on categories at your convenience!

As always, you can use Online Banking to set Account Alerts for a number of reasons, including alerts to notify you when your card has been swiped or when a purchase as cleared.

This is just one of many ways VCNB is working to make banking easier and safer for you! Check out these new options in VCNB Mobile and tell us what you think!

 

VCNB Mobile: Banking Made Easier

If you hang around our Facebook page very long, you will figure out that we are enamored with VCNB Mobile, our mobile banking application. With VCNB Mobile, you can access your account information with a password or even with your fingerprint, if your phone allows. There are tons of features that make this a quick and easy way to securely access your banking information.

As you might expect, you can transfer funds among accounts, check balances and pay bills but did you know about these other features?

Instant Balance
Just need to know your balances? Simply tap the icon at the top of your log in screen to securely view your balances!

Mobile Deposit
Use your mobile phone to deposit a check! Mobile Deposit uses your phone’s built in camera to take pictures of your check and submits the images electronically to make a deposit to your desired checking or savings accounts. When using Mobile Deposit, remember to endorse your checks “For Mobile Deposit Only” for them to be accepted.

CardValet
A relatively new feature in VCNB Mobile is something called CardValet. This feature allows you to easily safeguard your card information. CardValet allows you to deactivate your debit card when it’s not in use. Protect your debit card against fraud and theft by turning it on and off, limit international purchases and be selective about what merchants you allow or how much can be spent in a single purchase.

Want to try it out? Installing VCNB Mobile is a simple four step process! This mobile banking application requires a phone running an operating system that supports application downloads and may require a data services plan.

How To Install

  1. Visit your phone or tablet’s app store and download VCNB Mobile
  2. Enter your Access ID (online banking username)
  3. Answer your Online Banking security question (previously set)
  4. Enter your Online Banking password

There is no charge for VCNB Mobile or for Mobile Deposit. Learn more about VCNB Mobile and many of its features by watching a video here!

 

 

 

 

 

 

 

 

A Quick Look: Simplify Your Banking

Most of us lead busy lives. In the spirit of Simplify Your Life Week, we wanted to do a quick summary of some ways you can simplify your banking and {hopefully} free up time for things that are important to you.

Online and Mobile
Gone are the days you have to wait for the mailman to bring your monthly statement. You can still do this but you can also just log in to your online account and see your current balance, past statements, current statement and even pay bills, open an account or prequalify for a loan. It’s free and easy to use our website, plus it gives you greater control over your own money. With VCNB Mobile, you’ll find a one stop shop for your quick banking needs. This is free app gives you access to your deposits and loans from your mobile device. Here you can also pay bills, transfer funds and even deposit a check. It’s like carrying around the bank on your phone.

Want to know more? Here are some specifics!

Online Bill Pay
Many customers seem to think Online Bill Pay is the greatest thing since sliced bread and we are inclined to agree. Set up recurring bills to automatically pay at your convenience or log in and pay a single bill. Either way, it saves using checks and stamps. It also guarantees your payment will be taken from your account when you say. It’s free as long as you use it at least once a month. The great thing about Bill Pay is that it requires so little effort and time to keep paying bills within your complete control.

Popmoney® personal payment service
While Bill Pay helps you pay bills, Popmoney allows you to send funds electronically to individuals. All you need is the person’s email address or mobile phone number. They will receive a text or email notification that your money is waiting for them. They can deposit the money into the checking or savings account of their choice.

Mobile Deposit
Have a check but no time to hit the bank? Deposit it using VCNB Mobile and the camera on your mobile device. You can deposit funds in to the VCNB checking or savings account of your choice for free!

Account Alerts
You don’t even have to log in to keep up with activity related to your checking account, savings account, certificate of deposit or loan. There are nineteen notifications to choose from, allowing you to receive an email or text for activity that interests you. Want to know when your debit card is used or when your checking balance dips below a certain amount? Request reminders for when your loan payment is due or late and even get an alert when your CD is about to mature. Sign up for this free service online.

A Few More Things
Our website and mobile app provide a host of other ways to simplify your banking and save you money. For example, if you’re in the market for a new home, use our online pre-qualification to learn how much you can afford. Open accounts online, track the UChoose Rewards® you earn with Rewards Checking, request a credit increase for your credit card and even chat online with someone in customer service!

Life is too short to waste time on banking. Streamline your banking and your money management with these and other great products at VCNB!

Mobile Deposit Is Now Free!

Mobile Deposit is now FREE! Yes, you read that correctly! You spoke and we listened. Mobile Deposit is now available free of charge to customers who use our mobile app.

This is just one way we’re saying thanks this holiday season to all our loyal customers who enjoy using this convenient product.

If you haven’t tried mobile deposit yet, you really should check it out. This feature uses your phone’s built in camera to take pictures of your check. It submits the images electronically to make a deposit to the checking or savings account of your choice.

Here are the directions for use:

  1. Log in to the VCNB Mobile Application on your phone.
  2. Select Deposits
  3. Select New Deposit.
  4. Choose the account to deposit.
  5. Enter the amount of the check.
  6. Endorse the check with signature and write “For Mobile Deposit Only.”
  7. Capture pictures of the front and back of the endorsed check.
  8. Confirm deposit details and click Yes to complete.

That’s it! The process takes just a few minutes and saves you a trip to the bank. Best of all, now it’s free!