The End Of An Era: Jane Nickels Will Retire This Month

Jane Nickels is certain that no one will miss her at the bank after she retires on January 31. But it will be a sad day for the scores of customers she serves as well as coworkers she has mentored along the way. That’s because Jane has been a fixture at the bank’s first office in McArthur for most of the last 45 years.

Jane NickelsJane first came to work at the bank as a teller in 1974. At the time, the bank had just the one location at 112 West Main Street in McArthur and was about to open its first branch in nearby Wilkesville. With an approximate asset size of seventeen million, the bank employed a fraction of the people it does today.

Since then she has worked in a variety of roles including Head Teller, Loan Clerk, Customer Service Representative, Installment Lender, New Accounts Officer and Customer Service Supervisor. She left in the late eighties but was gone just five years before resuming her career with the bank. Most McArthur customers know her well and many customers from across the bank nation have benefited from her years of experience and problem solving skills.

Jane has been the McArthur Branch Manager for fifteen years and, through that leadership position, has taken on another role that is not listed on her business card –  that of mentor.

Jane has mentored countless bankers throughout her career. Men and women of all ages have learned from her extensive institutional knowledge, customer service experience and proven abilities when it comes to getting the job done. Anyone who benefited from being taken under Jane’s wing will say that she taught them that what is good for the bank and what is good for the customer are not necessarily two different things.

Women in particular have benefited from seeing Jane in action as the working mom balanced the bank and home while still making time to be active in the community and to hold a sincere interest in the lives of her customers.

But Jane would be embarrassed to have such things said about her. Instead she prefers to focus on the progress of the bank and the people who helped her along the way.

With no computers, direct deposit, debit cards or ATMs, customers came into the bank to do all their business. “There was no direct deposit so all lanes would be backed up on Friday afternoon, people bringing their paychecks to the drive-thru to be cashed. I got to see and meet a lot of people and I established relationships with a lot of those customers. Over the years they become more like friends than just customers and that’s the best part,” she said.

Depot girls with Bob

Jane is pictured with President Bob Will and coworker Doris Adelmann in the early days of her career.

She remembers especially fondly the opening of The Depot Drive-Thru, a building that resembles a train depot, where she and Doris Adelmann served customers on the go under the supervision of VCNB President Bob Will. “I remember that Bob moved his office down there for the first three months. It was a bit nerve racking having the Bank President there all day but I learned more about what was expected of me, what Bob wanted for the bank than I did at any other time,” she recalled.

She spoke fondly of Bob as she discussed the many people who mentored her over the years. “Oh, I learned so much from Bob. He didn’t miss anything. I also learned from many other mentors. There have been too many to name but the earliest people to help me, besides Bob, were Jerry Griffith and Belle Jenkins. They were wonderful role models for how to conduct oneself in the workplace and for how to treat a customer. But really, I have been fortunate to have so many people who took the time to help me,” she said.

She always laughs when talking about Jerry Griffith and how discouraging it could be to work alongside him. “He was a genuinely kind man who knew his customers and took an interest in them all. Working next to him was humbling because people would line up out the door to see Jerry and when you asked if you could help them they would say they would wait for him. I learned the phrase ‘May I help you?” because I repeated it so much!” she said. “Maybe it was from Jerry most of all I learned the importance of kindness and truly caring for the customer before you.”

Another person whose name popped up more than once in conversation was Belle Jenkins, the bank’s first female employee. “Belle ran a tight ship. She set the standard and was a role model for how to treat customers, how a lady should behave and how we should act professionally both inside and outside the bank,” Jane said. “What a good role model she was. I was lucky to have many good role models to learn from. It’s so important to have that person to share how VCNB wants things run and how the customer should be treated.”

She speaks fondly of some of the more unusual projects the bank took on over the years. For example, when the bank expanded to Wilkesville with the opening of a new coal mine, Jane and other bankers would go to the mine to open accounts and help the miners with their business. They would visit between shifts and set up a table just outside the showers.

“The idea of a community bank is that you’re a part of the community, providing services and getting out into the community whenever possible. It’s not just about banking services. It’s about supporting Christmas in Downtown and helping with the concessions stand at ball games. It’s about helping out with coat drives or volunteering in the community,” she explained.

She pointed out that the one constant in the world of banking is that nothing ever stays the same. Regulatory changes and changing customer demands dictate constant change each year. When asked about some of the better changes over the years, she recalled several. She remembers the bank’s first ATM, a large machine placed in the front of the building facing Main Street in McArthur. “Earl Cecil and I went outside and showed people how to use it. Bob’s idea was that people would use the ATM if we helped them feel comfortable with it,” she said.

Another improvement was the addition of the South Lobby and parking lot. “This was a big improvement for the customer, having a place to park next to the door. Parking along Main Street isn’t always easy to do and this made banking so much more convenient. “

When asked if she has advice for the young bankers she won’t be here to guide, her answers were very customer focused. “There’s nothing more important to a customer than their finances and they trust us to take care of things for them. Bob always advised three things. First, you always listen to the customer. You always express empathy for them. And then you try to resolve their problem. You can’t always resolve a situation in a way that makes the customer happy but you should do what you can,” she said. “I also think it’s important to remember that the customer is why we’re here and that the bank is only as good as the quality of the information you share. There is nothing wrong with telling a customer that you don’t know the answer as long as you’re willing to find that answer for them.”

While Jane is excited to retire, she says she will miss the people.  “This office has always been a family. Here coworkers are your second family and your customers are your third,” she smiled.

She plans to volunteer some and spend more time with her two granddaughters. She also wants to take some small trips and soak in the sun at the beach for a while. But first, she looks forward to simply staying inside this winter.

“I hope that individuals know that I truly care about them. I have enjoyed my customers and getting to know them and their families. They have made my career here rewarding and I will miss them,” she said.

Customers are invited to join Jane for an informal reception in the bank lobby on January 29. This day we will also celebrate the retirements of Brenda Brooks and Barb Clemons who all will retire from McArthur on January 31.

 

 

Barb Clemons Will Retire January 31

Barb ClemmonsThe tellers who work with Barb Clemons like to tell newcomers not to be offended when customers don’t want their help. That’s because Barb has a following of customers who would simply rather wait for Barb. She’s been working at our McArthur office for almost 33 years and her customers have come to know her and trust the work she does.

She knows them well too. “You get to know them and how they want their work done. They like to just hand you their stuff and know that it will be correctly done. You learn who you can joke around with and they will tell you about their life and things that are important to them,” she said. “I’m glad people want to come to my window. It makes you feel appreciated.”

Barb has a good sense of humor and an easy laugh but she takes her work seriously, always focused on the task at hand and on pleasing the customer. “People don’t realize how much is involved in teller work. There’s a lot to do and remember and it can get stressful. A lot of people think we just stand there and count money but it’s a really complicated job,” she said.

She’s so good at what she does that she trains most of the new tellers in McArthur. In fact, countless tellers have benefited from Barb’s years of experience. “I have trained a lot of tellers. Lots and lots of tellers. You know I trained Mark Erslan when he came here,” she said.

Now the bank president, Mark started with VCNB as a management trainee, a program that required he learn several jobs including teller. She laughs as she recounts the day that his drawer was off a single dime. “He likes to tease me about that day.  He went home that night and found that dime in the cuff of his dress pants,” she said.  “He came in the next day with that dime and we teased him about it. Sure, Mark, it was there all the time!”

When asked about the advice she gives new tellers she thought for a moment before saying “you know there’s really so much that you need to know but the first thing you need to do is pay close attention to what the customer is saying. You need to hear what they want and if you’re not sure, it’s a good idea to repeat things so they can confirm it,” she explained. “The customer in front of you should be the most important person. Make them feel special and important. Make them feel comfortable.”

Before coming to work for the bank, Barb worked at a local nursing home for close to ten years. Some former classmates who worked for the bank thought she would be a good fit for an open teller position in Wilkesville and they asked her to apply for the position. But after a month of training in McArthur then President Bob Will was so impressed with her that he asked her to stay on in McArthur where she would have more opportunity for advancement.

Barb tried working in new accounts but quickly realized that she really enjoyed being a teller and that the new accounts position was not for her. “I would like to think that I’m good at what I do and I like that every day is different. Yes, I do the same things all day but the customers are different every day and that keeps things interesting.”

After close to 43 years in the workforce, Barb is excited to have some free time. “I can’t even imagine what it will be like to get up when I want and not have to come someplace but I’m looking forward to it. I just want to sit on the porch swing and do what I want to do,” she exclaimed.  “I’m looking forward to having time to get out and do things, to go to lunch with my friends, to keep up with stuff around the house.”

She and husband Mark were high school sweethearts and have been married for 45 years. They have two grown children and four grandkids. “I’m looking forward to spending more time with them and having time to go to the kids’ ballgames and things. But I will miss my customers and my coworkers. Some of my customers have expressed that they’re sad to see me go but that they’re happy for me. I want them to know I’ll miss them too.”

Barb will officially retire on January 31 alongside longtime coworkers Jane Nickels and  Brenda Brooks. Customers can stop by the bank on January 29 to wish the ladies well during an informal reception. A reception will also be held at our Richmond Dale office that day to honor Elaine Prater who also will retire on January 31.

 

Out With A Bang: Sheila Stickel Will Retire On New Year’s Eve

Sheila S.JPGWhen Sheila Stickel started with Vinton County National Bank in 1999, the bank had just three locations in McArthur, Wilkesville and Chillicothe. Much bank work was still done manually and online banking hadn’t even been invented.

Since then, the bank has expanded immensely and Sheila has worked in several branches and jobs, helping countless customers in many ways. But no matter her role here, Sheila always has the needs of the customer at heart.

That’s why her customers will be sad to learn that Sheila’s career with the bank will end when she retires on December 31.

A Vinton County native, Sheila worked for Society Bank in Columbus in the seventies and eighties before she went to an ophthalmic distributor where she sold equipment to eye doctors. When her sister, longtime VCNB lender Brenda Fee, called and suggested she apply for the Head Teller position in Chillicothe, Sheila thought it was worth a shot.

Today she is part of the VCNB Products and Services group, a team of five that tests, implements and maintains new products and services. They also assist both personal and business customers as well as bank employees who need help with those products and services.  She is well known to Business Online Banking customers as their go-to person for all answers about that class of products that she just calls “BOB.”

When she’s not helping customers, she’s busy generating several daily reports as well as monthly reports for lenders, New Accounts Offers and Personal Bankers.

Before going to Products and Services in 2012, Sheila worked directly with customers as Teller, Head Teller, New Accounts Officer and Branch Manager in a few different locations including West Fair Lancaster, Canal Winchester, Main Street Chillicothe, Laurelville and Tarlton. Since joining Products and Services, she has also worked in Ashville and Circleville, bringing the total number of branches she has worked in to seven.  She has visited all of the branches except the newest in Jackson. “I’m proud to say that I got to work in so many branches and see so many grow,” she said.

“I’ve seen the construction of some branches and the merging of some. We’ve gone from teller machines to online banking. Probably the most impressed I’ve been was going from the old teller machines to computers,” she smiled, explaining that teller machines were basically just large adding machines.

During the years before computers, everything was done manually. From manually stuffing statement envelopes to bundling up work for the Proof Department to process in another office, everything took longer and was more challenging than we find in the tech friendly bank of today. When the bank introduced online banking they held a contest for naming the product. Her entry “Bank to the Future” didn’t become the name of online banking but was used as the slogan. “I won a day off for the idea and Marketing went to town and used that to promote our Online Banking!”

Much has changed since Sheila won that contest as customers can now do almost all their business and personal banking online. “Today businesses can do almost everything they need with the click of a mouse. It just fascinates me how much control they have over their accounts and activities,” she said.

While she says she will miss the people, Sheila has a lot to look forward to including spending time with her recently retired husband and two grown children. She is especially excited to spend time with her seven year-old grandchild and a new grandbaby expected in June.

She looks forward to traveling some and to simply doing what she wants to do on her own time. “I have enjoyed my job but it’s time to hang up my hat,” she smiled. “Happy trails to me!”

The bank will celebrate Sheila’s retirement with a party on New Year’s Eve. Stop by the Pickaway County Banking Center in Circleville that day to wish Sheila good luck in this exciting new stage of her life!

 

 

 

What We’re Grateful For: VCNB Employees Give Thanks

Thanksgiving Greeting Card

Every day is a good opportunity to give thanks but we’re especially mindful of how fortunate we are during November and this season of thanks. As a community bank, we know we are lucky to do business in such wonderful towns and communities across southern and central Ohio.

We are thankful for customers, many of whom have been with us for years if not decades. Some hail from families that have done business with VCNB since the 1860s. We are also incredibly thankful for our employees. Some of these folks have spent their entire careers with VCNB and are eyeing retirement while we have many newcomers who are eager to learn the VCNB way.

We asked our employees to tell us what they’re thankful for this year and here are some of the responses we received. We hope you enjoy reading them as much as we did!

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I’m thankful for the friends I’ve made here at VCNB! I came in and was instantly made welcome by almost everyone! I’ve built a lot of wonderful friendships here and for that, I am forever thankful!

Johnathon Bentley
Personal Banker in McArthur

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I am thankful first and foremost for my family! I am also very thankful for all the military men and women that are or have served to keep us safe!! Finally I’m grateful to be living in Perry County around some wonderful neighbors that look out for each other!

Alyssa Holbrook
Personal Banker in Bremen

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I am thankful for the past seventeen years of employment with VCNB and the privilege of working with a great group of people.

Beth Bayless
Senior Personal Banker in Canal Winchester

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I am thankful for my wonderful family, my great friends and my health and job.

Alice McCloud
Teller in Wilkesville

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I’m thankful my wife and I were each able to transition to working in Columbus this past year. This has allowed us to move back to where we grew up and be close to family. It’s been so great to be back around both of our families, especially our niece and nephews.

Josh Palmer
Branch Manager in Pataskala

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I am most thankful for my boys who push me every day to be a better person and remind me what is most important in life. I’m thankful for the success and growth we continue to have at VCNB and the great people I get to work with across all lines of the bank. I am also really thankful for the holiday season that, despite all the to-do’s and crowds, gives us time to spend with loved ones, reflect on the past year, and look forward to the next.

Justin Pike
Chief Auditor

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Most of all, I am thankful for my four boys – they are the loves of my life. I am also thankful to have an amazing fiancé, beautiful home and a job I love.

Melissa Wietelmann
Assistant Branch Manager in Ashville

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Give thanks not just on Thanksgiving Day, but every day of your life. Appreciate and never take for granted all that you have.

Erin Hart
Teller in Laurelville

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I’m so thankful for the family and friends in my life. They all mean so much to me. So happy to still have Mom here and doing well and that she and I can still travel to see family in Tennessee and Florida.

Paula Goodfellow
Senior Retail Accounts Officer in Chillicothe

 

Technology You Need, Service You Expect

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What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!

 

 

 

 

Vicki McCathren Retires From VCNB

When Vicki McCathren started her career at Vinton County National Bank, the banking industry was just ramping up its use of computers in branches. Online banking was still in its infancy and the concept of a phone app where customers could take charge of their money was still a few years down the road.

On Friday, she will retire after almost 21 years with the bank and a wealth of knowledge about tasks that customers likely never think about but that are important behind the scenes work.

Vicki McCathren 2019 Retirement“It’s incredible the changes I’ve seen over the years,” Vicki said. “The changes in how we do things, in the technology is pretty amazing. Banking is so much easier for the customer too.”

Vicki started in the VCNB Customer Service Department, eventually working her way up to be department supervisor. At that time, Customer Service encompassed not just traditional customer service responsibilities but other work including inputting account information, balancing savings bonds, managing debit card disputes and a host of other things. “We all shared the work. Everyone knew how to do everything and we rotated responsibilities. It was a great group to work with,” she said before describing how she went on to take a position in the bank’s Operations Department in 2007.

As Senior Operations Processor, Vicki has several daily responsibilities, most notably in the area of debit card disputes. “I’ve done debit card disputes for nearly 21 years,” she laughed. “No matter where I went in this bank, they went with me!”

That may be because Vicki has a flair for problem solving, the patience and attention to detail needed to work through a complicated situation and a customer service mindset that helps her appreciate how important this work is to the customer.

But she calls herself a “Jack of All Trades” and emphasizes how well her department works together. “There are things that I do every day and things that I know how to do so I can help if someone needs help or if they’re on vacation. We keep really busy but we work well together. It’s been a great group of ladies and gents to work with,” she explained.

Vicki said that her department is experienced at problem solving – both from having years of experience to draw from and because of their research skills – and that they often serve as a resource for bank employees who need assistance for the customers. “Everything we do is for the customer. Without our customer we wouldn’t have a bank so it’s important to take care of them,” she said.

She is looking forward to retirement, hopeful that she will have the time to simply enjoy life and to spend more time with loved ones. She’s especially looking forward to having more time with her husband and eleven grandkids and may take on a volunteer gig at her grandson’s school. “I have no big plans for sleeping in or anything like that. I just want to see what I can get into!”

She smiles at the thought of lunches with her sisters and beams at the idea she will soon have time to cook big meals for her family – about 75 people including her siblings and their children and grandchildren. “I like cooking and feeding my family but it’s hard to do when you’re working,” she smiled.

“I remember when I was a kid and how simple things were. Time was slower. Life was easier. Sunday was a day to rest and to have a big dinner as a family. You’d sit on the porch and watch it get dark so you could catch lightening bugs. I’m hoping to recapture some of that,” she said while talking about bringing loved ones together.

Never one to be the center of attention, Vicki has asked that her last day of work be low key. In lieu of a party, she requested cake and a quiet celebration with her coworkers in the Operations Department. She will retire Friday, just two days shy of her 21st anniversary with the bank.

Congratulations Vicki! We will miss you!

 

 

 

New ATMs Are Coming To Most VCNB Branches

Exciting changes are coming to the ATMs at most of our bank branches! These modern ATMs essentially are a 24-hour branch for basic services that you can access from your car.

The new machines have larger, easy to read touch screens and a couple of features that our customers are already loving.

With intelligent deposit, customers are able to deposit both checks and cash without an envelope. Because of this, immediate access is granted to all the cash you deposit. Better yet, up to $500 of a check can be immediately accessed.

That means when depositing a check, you can immediately withdrawal up to $500 of that amount!

VCNB Vice President of Operations Bryan Radabaugh said that the new machines have been well received so far. “People seem to be loving it. They’re easy to use, easy to read and they give you access to your funds much more quickly than the old machines,” he said.

Making a deposit with these machines is easy. Simply insert your debit card, hit deposit and follow the prompts on the screen. Because deposits are not in an envelope, the machine reads each check and each bill individually, allowing the machine to calculate the deposit amount and allowing the customer to know their money is all accounted for in the deposit. If the customer disagrees with the machine’s calculations, there is an option to request the funds be returned to the customer rather than proceeding with the deposit.

The customer’s receipt for the completed transaction indicates the number and type of bills deposited, along with images of the checks they deposited.

This is a far cry from the old style machines which require customers to place their money in envelopes. Because the machine cannot tell whether the envelope is empty or full or whether the amount the customer types in is the correct amount, customers using the old machines have to wait to access their funds on the next business day.

Radabaugh said that his reports show ATM deposit usage has seen impressive increases in the branches with new ATMs. “We’re seeing a lot more people deposit in the evenings after the bank closes and even in the morning before hours. Sundays are also busy because many people are simply unable to bank during conventional hours,” he said.  “We don’t want anyone feeling like they’re not welcome in a branch but this is another channel for someone who struggles to make it into the lobby.”

The project, which started last fall, will be completed in early 2020. Branches with completed ATMs are Pataskala, Logan, McArthur, West Fair Avenue in Lancaster, Bremen, Laurelville, Commercial Point, Circleville and Grove City. A new ATM will be installed in Ashville in time for the opening of that new branch this summer. Customers at any of the above branches can request a demonstration from branch staff. Our employees will be happy to help you!

 

VCNB Customers Can Access Over 32,000 Surcharge Free ATMs

VCNB rolled out something earlier this year that’s been a game changer for many of our customers. It’s called MoneyPass®. Have you heard of it?

No?

Well, keep reading because we think you’ll like what we have to say.

MP_2CF(lg) [Converted]Moneypass is a network that allows VCNB customers to use more than 32,000 ATMs nationwide surcharge free! It’s easy for you to use and will provide you with access to an ATM nearly anywhere you go in the United States.

This means you can still access your VCNB accounts via an ATM without paying a surcharge when you’re on vacation, away at college, traveling for work or visiting family coast-to-coast.

Here’s how it works!

  1. Visit their website or download the MoneyPass app.
  2. Search the zip code where you need an ATM.
  3. Choose the ATM you wish to visit!

MoneyPass will even give you driving directions to your destination. It’s as easy as 1-2-3! Visit the MoneyPass website to get started or visit the App Store on your mobile device to download the MoneyPass app today!

Small Business Spotlight: Raccoon Creek Outfitters

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

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Small business owners tend to be passionate about their work. Even so, it’s hard to match the enthusiasm and pure joy of Bobbi Hoy when she talks about Raccoon Creek Outfitters, the Vinton County business she and husband Dustin started together.

What began as a dream is now in its third season and growing every year. “People thought we were crazy when we opened. We started in April 2017 with 28 canoes and eighteen kayaks. Now, we’re in our third season and have 106 boats. There are times we have them all out on the water at once,” Bobbi said. “It’s amazing how much we’ve grown.”

2.jpgRaccoon Creek Outfitters does it all.  They offer kayak and canoe rentals, a store and campground. They even offer their grounds for event rental.

The livery offers canoe and kayak rentals for five and seven mile routes, giving customers everything they need for a leisurely trip down the Raccoon. “This is a good creek to start on. It’s not fast moving water so you can go at your own pace,” she said. “One thing that makes it a little different is that we left the tree tops. That means it’s not just a lazy river. You have to paddle, to steer, and that makes a more enjoyable experience.”

All skill levels are welcome at Raccoon Creek Outfitters but they are pleased to introduce their passion to the beginner. “It’s ok if you’ve never even held a paddle before. We’ll take you out to the landing, show you some techniques and let you practice before we send you out,” she said.

3With 34 acres situated along the peaceful shores of Raccoon Creek in eastern Vinton County, it’s an ideal place to camp. Primitive campsites are available along the creek banks while RV sites with electric hookup are available as well.

A shelter house and large kitchen are available to rent for events such as reunions, parties and festivals.

Plus, the store offers a large variety of Bonafide and NuCanoe kayaks, life jackets, fishing gear and other supplies. They also sell Bending Branches Paddles, Yak Attack gear, Anchor Wizard anchoring systems and Venom Lures.

But the Raccoon Creek story isn’t really about the boats and other tangibles the business offers. It’s actually about the people and the exploration of the natural world they encourage here.  “We say that you may come here as a stranger but you will leave as family because if you’re a friend of ours, you are family,” Bobbi explained.

Their sense of friendship and family extends to their team as well. “We don’t have employees or staff. We are a team here and everyone is valuable to the team,” she said. “My husband and I always had jobs where we worked for someone else so we know how important it is to feel valued. That’s why everyone has a say and that’s part of the reason everyone loves coming to work.”

boat 1.jpgDustin Hoy worked for and managed another canoe livery for several years, learning the ropes in hopes of someday pursuing his dream to own his own livery. “Dustin is the backbone. He’s knowledgeable in every aspect of the boats and, if he doesn’t know it, he’ll learn. It’s his passion, his dream, and I’m lucky enough to be living it with him,” she said with a smile.

It is a family affair as Bobbi’s brother manages the business while her two kids help out as well. “Family is everything to us and we are proud to have our family working with us and cheering us on,” she said. “We wouldn’t be here if not for Dustin’s mom (Arretha Hoy) who helped us get this place and for so many others who have helped us along the way. If it wasn’t for them we wouldn’t be here.”

She also credits those who help to promote the business every chance they get. For example, her sister Adeanna Chandler was the first customer they put on the water and one of their biggest fans. “She has a stack of business cards and she gives them to everyone she sees. She advocates for us in so many ways and my appreciation for her is big to say the least. My parents Dean and Carol Chandler, also tell everyone about us. It means the world when people have your back!”

The Raccoon Creek Outfitters team consists of Mark Chandler, Rose Chandler, Cecilia Chandler, Bret Chumley, Brett Coleman, Justin Turner, Clinton Lester, Tessa Hoy, Alina Hoy, Okey Fitzwater and Arretha Hoy. They also credit their Pro Staff Team of Matt Davis, Reed Carpenter, Michael Jennings and John Shef.

When talking about the people who have made a difference, she mentioned several customers who have supported the company from the beginning including one family from Canada that comes every year as well as locals who come as often as they can.

“We are truly blessed. Life is so short, you have to learn to appreciate the little things and the wonderful people who surround you. Blessings come in all forms and we are overwhelmingly blessed,” she said.

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The company makes an effort to go the extra mile and to give back for all the good fortune they have enjoyed. From serving breakfast to campers every morning to free movie nights to helping out with community events, Bobbi said that her team enjoys staying busy and being involved.

They also offer a number of discounts including a ten percent discount for paddling their vessels to current military, veterans, nurses, law enforcement officers, EMTs, firefighters and teachers. Discount rates are available for 4-H clubs and large groups too.

Free Movie Friday is open to the public. Movies are family friendly and usually start around 9 p.m. every Friday from Memorial Day to Labor Day, weather dependent. Both visitors and the community are welcome to bring a chair and snack to enjoy this free event.

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Conveniently located near Lake Hope State Park, Uncle Buck’s Riding Stable and Dance Barn and the Moonville Tunnel, the staff encourages customers to take advantage of other activities in the area. It’s also just a short drive to the Hocking Hills State Park and to Ohio University in nearby Athens. “Whatever people are doing, we just want to help them get outside and to enjoy nature,” she explained.

Visitors will hear countless species of birds as well as frogs, whippoorwill and the gentle splash of an occasional fish jumping in the water. “There’s nothing like floating. I love being on the water. It’s so peaceful to hear the birds and the wind in the trees and to just become one with the water. I sound like such a hippie,” she exclaimed.

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