COVID-19 Update: We’re Here For You

A lot has happened in the last few weeks and here at VCNB we have been working to stay on top of the latest developments. Our goal every day is to provide our customers with the services you need and deserve while keeping our employees and all of you as safe as possible.

As you know, the Ohio Department of Health has issued a Stay at Home mandate that is effective through April 6. Banks are a vital part of our country’s infrastructure and we offer important services to you. At this time, our lobbies are currently closed, but our drive-thrus are still open. In order to minimize face to face contact, we are encouraging our customers to use our online banking, mobile banking and local branch ATMs and drive thrus. We realize that may not always be possible, so we are allowing customers into our lobbies by appointment only in order to limit the face-to-face exposure for both our customers and employees. Should you need to make an appointment, please contact your local branch or call 800.542.5004. We appreciate our customers patience with us during this time.

We are taking steps to keep the drive-thru tubes and ATM keypads clean but we still encourage you to keep hand sanitizer in your car as a precaution.

Safety for our people is a priority that we take most seriously. That’s why we have been proactive in practicing social distancing and in encouraging employees to keep work areas, common employee areas, and public spaces as clean as possible.

Many of our employees must report to the office but there are a lot who can telecommute and we are actively deploying technology necessary for them to do so. Meanwhile, we have also eliminated travel among our branches and are encouraging conference calls or web meetings instead.

We know that many of you are experiencing financial hardship and uncertainty related to COVID-19. With that in mind, we do have some relief options available to personal and commercial customers. If you think you may need help, do not hesitate to ask. Simply call our Customer Service Team at 1.800.542.5004 and they will direct you to the banker who can best help your individual situation.

No matter what you do, be sure to wash your hands often and don’t touch your face after handling anything in public. If you’re on the front lines working in vital areas like farming, retail sales, the food industry, trucking, health care, first response, or one of the many other areas that’s keeping our state going, we thank you. Be safe and take care of yourself.

Please know that social distancing isn’t the same as social isolation. Your bankers are still here for you. Have a question for your banker? Call us at 1.800.542.5004 or chat with us from our website. Member FDIC.

COVID-19 Update: Working To Serve You

VCNB_V_CMYKPart of being a community bank is being a good neighbor and steward of the communities where we do business. That’s why we have taken steps to protect our employees, customers and neighbors against the spread of COVID-19.

On Thursday, we made the very difficult decision to close lobbies and to direct all customers to our drive-thru. Our customers who require in-lobby assistance can complete their business simply by calling to discuss options or to make an appointment. Call your local branch or our Customer Service Team at 1.800.542.5004.

Much of your business can be completed online or with VCNB Mobile. You can access accounts, transfer funds, open accounts, and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is also waiting for your calls at 1.800.542.5004 and prepared to chat online, a service available from the homepage of our website.

We often say that we have seen it all in our 153 year history.  However, none of us can recall a time that we’ve limited lobby access to customers at our branches for a pandemic. Despite the uncertainty you may be feeling, we can assure you that your money is safe in the bank and that we’ll be here for you whenever you need us.

Relief Options
We understand that many of our customers will face financial uncertainty due to the events surrounding this pandemic. VCNB will offer some relief options and will be happy to discuss with you all your individual needs and concerns. If you are experiencing hardship caused by COVID-19, please call our Customer Service Team at 1.800.542.5004. They can direct you to the right person to discuss relief options available regarding your particular situation.

Banking Options
Online Banking – Many of our customers already choose to bank online with us every day. With Online Banking, you can open accounts, apply for loans, transfer funds, pay bills, and do much more. If you haven’t used it before, click here to view a tutorial and to register for Online Banking today.

VCNB Mobile – Carry the bank with you in your pocket!  Download this mobile app from the app store on your mobile device. Here you can pay bills, transfer funds, check balances, open an account and even deposit a check using your camera’s device.

Mobile Deposit – Customers who use VCNB Mobile can deposit a check from anywhere in the world by using the camera on their mobile device.  Want instructions? Click here! It’s a free service!

Telebanc – Our Telebanc telephone service is also available to you 24 hours a day, 7 days a week. Simply call 1-800-317-5990 and you’ll have access to all of your accounts at your fingertips.

By Appointment – We have closed lobby doors to slow spread of the virus. However, you can still access in-lobby services if you require them. Simply call your local branch or our Customer Service Team at 1.800.542.5004 to discuss your options.  You will still receive the same great service you have come to expect from your neighborhood VCNB branch. We just have to be smart about how we serve you until this threat has passed.

Scams
Sadly, times of crisis and hardship often bring out the worst in people. Be aware of potential scams. If something sounds too good to be true, it probably is and always question the motives of someone trying to gain access to your home or who is asking for money.

We know these are uncertain times but please understand we are still open and here for you. Our core values guide us as we attempt to always do the right thing, to honor the relationships we have with our customers, and to be forward thinking in how we offer you the best service possible.

We will continue to monitor the advice given by Ohio Governor Mike DeWine, the Ohio Department of Health as well as the CDC. Please continue to look here for the latest news on our bank and how we are working to serve you through the challenges to come.

COVID-19 Update

ATTENTION CUSTOMERS

In order to protect against the spread of Covid-19 and for the health of our employees and loyal customers, effective March 20, 2020, our branches will be available by Drive Thru Only.  If a customer requires in-branch assistance to do their banking, we ask that you contact the branch directly or contact our customer service team at 800.542.5004 so they can discuss with you how our team can best serve your needs.  For our Jackson Branch customers, we will be practicing social distancing by allowing one person in the lobby at a time due to the fact that no drive thru is available.

We realize this may come at an inconvenience for some, but want to assure you that there are many ways to conduct your daily banking business in addition to the drive thru.  Our branch ATMs will be available to do deposits and withdrawals.  In addition, you can withdrawal money surcharge free from any Moneypass ATM Nationwide.  To find an ATM near you, visit moneypass.com.  We encourage you to download the VCNB Mobile App to conduct transfers, pay bills, deposit checks and more. Our Customer service team will be on stand-by to assist you via phone at 800.542.5004 or via online chat through VCNBFamily.com.  Through our website you can also open accounts and apply for loans.

We are guided by our mission to do the right thing for our customers and our employees.  We are closely monitoring the situation and the recommendations by Ohio Governor Mike Dewine and the CDC and will update you as soon as anything changes.  Thank you for your cooperation.

A Message From Our President On COVID-19

At VCNB, our customers are like family. Like you, we’ve been following the news and focusing on ways to keep our employees and customers healthy and safe. We are encouraging our employees to monitor their own health and to practice good hygiene to prevent the spread of germs. We are also taking steps to clean our common areas and restrooms more frequently to keep the bank as safe as possible for everyone.

Mark sitting on deskOur customers are always welcome in our branches. However, we do want to remind customers that many banking activities can be handled online or with VCNB Mobile. You can access accounts, transfer funds, open accounts and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is ready for your calls at 1.800.542.5004 and prepared to chat online from the homepage of our website.

Here at VCNB we are guided by our values to serve our communities, to build relationships with our customers and to be forward thinking in how we provide our customers with the best service possible. We will continue to monitor the advice given by the Ohio Governor and Department of Health as well as the CDC. Visit the CDC website for the latest news and recommendations.

Thank you for being a loyal customer,
Mark Erslan

VCNB President

Kevin Coe To Retire On Valentine’s Day

It’s a brand new year and a new decade. 2020 also marks a fresh start for VCNB employee Kevin Coe. The popular Ross County Banking Center Commercial Lender will retire on Valentine’s Day after a 40 plus year career in banking.

Kevin Coe“I’ve achieved what I set out to do. I worked for another bank for twenty years and worked here for twenty. So I’ve made it to 40 years and I’m retiring in 2020 with twenty and twenty at two banks,” he explained. “The timing is right to retire.”

Ask Kevin to talk about his career and he’s very quick to mention his customers. You see, the Chillicothe resident says that his job isn’t just to loan money – it’s to help people. “I love talking to my customers and learning about their businesses,” he explained. “I’ve gotten to start with some customers on the ground floor. Being a part of their businesses and learning about their line of work … well, that’s one of the most rewarding things. I’m a people person so I like to relate to people and to hear their story.”

Kevin’s parents were educators who lived in West Jefferson when he was born. They relocated to Chillicothe when he was just five and he is proud to say he calls Ross County home. After graduating from Chillicothe City Schools, he spent two years at Miami University in Oxford. Uncertain what he wanted to do, he took a break from college and accepted a seasonal position at Mead Corporation in Chillicothe.

While there, he chose to pursue a career in finance. He graduated from Columbus State with an Associate Degree in Banking and Finance before taking a job in the Collections Department at another bank in Chillicothe. He moved into lending after three years before finally becoming a Commercial Lender. After twenty years with that bank, he made the leap to Ross County Banking Center where he started out as a Lender and eventually became a Commercial Lender.

Commercial lending clearly is Kevin’s niche and his interest in people and their businesses has been a key to his success. He is outgoing and kind but it’s the genuine interest that he takes in people that makes customers look forward to doing business with him.

That’s not to say that life has been without problems. The grandfather of three was devastated by the loss of one granddaughter in January 2018. A few months later a blown knee forced him into surgery and off work for the shortest period of time his doctor would permit. When he returned just two and a half weeks after surgery, a new software system for processing loan requests was being implemented.

“I’ll be honest with you. I was struggling. I was in a lot of pain and I’m not a techie person to begin with. Losing my granddaughter . . .  the surgery. . .it was just too much at one time and I didn’t know if I would make it to retirement,” he said. “But I’ve had good people help me along the way and I’m so pleased that I was able to stay until I was ready to retire. I’m grateful to my customers and my coworkers and everyone that has helped me.”

When asked if he has advice for someone considering a career in banking, Kevin’s answer went back to the human aspect of the job. “It’s a rewarding career but if you’re not a people person, lending is probably not the career for you. If you like people, if you’re interested in their successes and in what they care about, you’ll love it,” he exclaimed.

While Kevin looks forward to having free time, to catching up on some things around the house and maybe even playing a little golf, he isn’t in any hurry to leave.  “I’m not counting the days or anything like that. I know how long I have but I’m not dying to leave. In fact, I’m sure I’ll miss working. I know I’ll miss the people,” he said. “But I’m looking forward to doing something different. Catch up on things at home, maybe find a part-time job to keep me busy,” he said with a grin.

He does look forward to having more time with his family including Debbie, his wife of 37 years. “I’m so blessed that I had the opportunity to come to work here. Wow, retiring! It’s going to be a big change. For forty plus years I’ve gotten up and gone to work,” he said. “I’m looking forward to it!”

“Banking has been a rewarding career and I am blessed to have worked with so many fine people and to meet so many great people throughout my 40 plus years in the business. And to be able to work in my hometown was icing on the cake.”

Customers and friends are invited to join Kevin for an informal reception at his office on East Main Street in Chillicothe from 11 a.m. to 2 p.m. on Wednesday, February 12.

 

 

The End Of An Era: Jane Nickels Will Retire This Month

Jane Nickels is certain that no one will miss her at the bank after she retires on January 31. But it will be a sad day for the scores of customers she serves as well as coworkers she has mentored along the way. That’s because Jane has been a fixture at the bank’s first office in McArthur for most of the last 45 years.

Jane NickelsJane first came to work at the bank as a teller in 1974. At the time, the bank had just the one location at 112 West Main Street in McArthur and was about to open its first branch in nearby Wilkesville. With an approximate asset size of seventeen million, the bank employed a fraction of the people it does today.

Since then she has worked in a variety of roles including Head Teller, Loan Clerk, Customer Service Representative, Installment Lender, New Accounts Officer and Customer Service Supervisor. She left in the late eighties but was gone just five years before resuming her career with the bank. Most McArthur customers know her well and many customers from across the bank nation have benefited from her years of experience and problem solving skills.

Jane has been the McArthur Branch Manager for fifteen years and, through that leadership position, has taken on another role that is not listed on her business card –  that of mentor.

Jane has mentored countless bankers throughout her career. Men and women of all ages have learned from her extensive institutional knowledge, customer service experience and proven abilities when it comes to getting the job done. Anyone who benefited from being taken under Jane’s wing will say that she taught them that what is good for the bank and what is good for the customer are not necessarily two different things.

Women in particular have benefited from seeing Jane in action as the working mom balanced the bank and home while still making time to be active in the community and to hold a sincere interest in the lives of her customers.

But Jane would be embarrassed to have such things said about her. Instead she prefers to focus on the progress of the bank and the people who helped her along the way.

With no computers, direct deposit, debit cards or ATMs, customers came into the bank to do all their business. “There was no direct deposit so all lanes would be backed up on Friday afternoon, people bringing their paychecks to the drive-thru to be cashed. I got to see and meet a lot of people and I established relationships with a lot of those customers. Over the years they become more like friends than just customers and that’s the best part,” she said.

Depot girls with Bob

Jane is pictured with President Bob Will and coworker Doris Adelmann in the early days of her career.

She remembers especially fondly the opening of The Depot Drive-Thru, a building that resembles a train depot, where she and Doris Adelmann served customers on the go under the supervision of VCNB President Bob Will. “I remember that Bob moved his office down there for the first three months. It was a bit nerve racking having the Bank President there all day but I learned more about what was expected of me, what Bob wanted for the bank than I did at any other time,” she recalled.

She spoke fondly of Bob as she discussed the many people who mentored her over the years. “Oh, I learned so much from Bob. He didn’t miss anything. I also learned from many other mentors. There have been too many to name but the earliest people to help me, besides Bob, were Jerry Griffith and Belle Jenkins. They were wonderful role models for how to conduct oneself in the workplace and for how to treat a customer. But really, I have been fortunate to have so many people who took the time to help me,” she said.

She always laughs when talking about Jerry Griffith and how discouraging it could be to work alongside him. “He was a genuinely kind man who knew his customers and took an interest in them all. Working next to him was humbling because people would line up out the door to see Jerry and when you asked if you could help them they would say they would wait for him. I learned the phrase ‘May I help you?” because I repeated it so much!” she said. “Maybe it was from Jerry most of all I learned the importance of kindness and truly caring for the customer before you.”

Another person whose name popped up more than once in conversation was Belle Jenkins, the bank’s first female employee. “Belle ran a tight ship. She set the standard and was a role model for how to treat customers, how a lady should behave and how we should act professionally both inside and outside the bank,” Jane said. “What a good role model she was. I was lucky to have many good role models to learn from. It’s so important to have that person to share how VCNB wants things run and how the customer should be treated.”

She speaks fondly of some of the more unusual projects the bank took on over the years. For example, when the bank expanded to Wilkesville with the opening of a new coal mine, Jane and other bankers would go to the mine to open accounts and help the miners with their business. They would visit between shifts and set up a table just outside the showers.

“The idea of a community bank is that you’re a part of the community, providing services and getting out into the community whenever possible. It’s not just about banking services. It’s about supporting Christmas in Downtown and helping with the concessions stand at ball games. It’s about helping out with coat drives or volunteering in the community,” she explained.

She pointed out that the one constant in the world of banking is that nothing ever stays the same. Regulatory changes and changing customer demands dictate constant change each year. When asked about some of the better changes over the years, she recalled several. She remembers the bank’s first ATM, a large machine placed in the front of the building facing Main Street in McArthur. “Earl Cecil and I went outside and showed people how to use it. Bob’s idea was that people would use the ATM if we helped them feel comfortable with it,” she said.

Another improvement was the addition of the South Lobby and parking lot. “This was a big improvement for the customer, having a place to park next to the door. Parking along Main Street isn’t always easy to do and this made banking so much more convenient. “

When asked if she has advice for the young bankers she won’t be here to guide, her answers were very customer focused. “There’s nothing more important to a customer than their finances and they trust us to take care of things for them. Bob always advised three things. First, you always listen to the customer. You always express empathy for them. And then you try to resolve their problem. You can’t always resolve a situation in a way that makes the customer happy but you should do what you can,” she said. “I also think it’s important to remember that the customer is why we’re here and that the bank is only as good as the quality of the information you share. There is nothing wrong with telling a customer that you don’t know the answer as long as you’re willing to find that answer for them.”

While Jane is excited to retire, she says she will miss the people.  “This office has always been a family. Here coworkers are your second family and your customers are your third,” she smiled.

She plans to volunteer some and spend more time with her two granddaughters. She also wants to take some small trips and soak in the sun at the beach for a while. But first, she looks forward to simply staying inside this winter.

“I hope that individuals know that I truly care about them. I have enjoyed my customers and getting to know them and their families. They have made my career here rewarding and I will miss them,” she said.

Customers are invited to join Jane for an informal reception in the bank lobby on January 29. This day we will also celebrate the retirements of Brenda Brooks and Barb Clemons who all will retire from McArthur on January 31.

 

 

Barb Clemons Will Retire January 31

Barb ClemmonsThe tellers who work with Barb Clemons like to tell newcomers not to be offended when customers don’t want their help. That’s because Barb has a following of customers who would simply rather wait for Barb. She’s been working at our McArthur office for almost 33 years and her customers have come to know her and trust the work she does.

She knows them well too. “You get to know them and how they want their work done. They like to just hand you their stuff and know that it will be correctly done. You learn who you can joke around with and they will tell you about their life and things that are important to them,” she said. “I’m glad people want to come to my window. It makes you feel appreciated.”

Barb has a good sense of humor and an easy laugh but she takes her work seriously, always focused on the task at hand and on pleasing the customer. “People don’t realize how much is involved in teller work. There’s a lot to do and remember and it can get stressful. A lot of people think we just stand there and count money but it’s a really complicated job,” she said.

She’s so good at what she does that she trains most of the new tellers in McArthur. In fact, countless tellers have benefited from Barb’s years of experience. “I have trained a lot of tellers. Lots and lots of tellers. You know I trained Mark Erslan when he came here,” she said.

Now the bank president, Mark started with VCNB as a management trainee, a program that required he learn several jobs including teller. She laughs as she recounts the day that his drawer was off a single dime. “He likes to tease me about that day.  He went home that night and found that dime in the cuff of his dress pants,” she said.  “He came in the next day with that dime and we teased him about it. Sure, Mark, it was there all the time!”

When asked about the advice she gives new tellers she thought for a moment before saying “you know there’s really so much that you need to know but the first thing you need to do is pay close attention to what the customer is saying. You need to hear what they want and if you’re not sure, it’s a good idea to repeat things so they can confirm it,” she explained. “The customer in front of you should be the most important person. Make them feel special and important. Make them feel comfortable.”

Before coming to work for the bank, Barb worked at a local nursing home for close to ten years. Some former classmates who worked for the bank thought she would be a good fit for an open teller position in Wilkesville and they asked her to apply for the position. But after a month of training in McArthur then President Bob Will was so impressed with her that he asked her to stay on in McArthur where she would have more opportunity for advancement.

Barb tried working in new accounts but quickly realized that she really enjoyed being a teller and that the new accounts position was not for her. “I would like to think that I’m good at what I do and I like that every day is different. Yes, I do the same things all day but the customers are different every day and that keeps things interesting.”

After close to 43 years in the workforce, Barb is excited to have some free time. “I can’t even imagine what it will be like to get up when I want and not have to come someplace but I’m looking forward to it. I just want to sit on the porch swing and do what I want to do,” she exclaimed.  “I’m looking forward to having time to get out and do things, to go to lunch with my friends, to keep up with stuff around the house.”

She and husband Mark were high school sweethearts and have been married for 45 years. They have two grown children and four grandkids. “I’m looking forward to spending more time with them and having time to go to the kids’ ballgames and things. But I will miss my customers and my coworkers. Some of my customers have expressed that they’re sad to see me go but that they’re happy for me. I want them to know I’ll miss them too.”

Barb will officially retire on January 31 alongside longtime coworkers Jane Nickels and  Brenda Brooks. Customers can stop by the bank on January 29 to wish the ladies well during an informal reception. A reception will also be held at our Richmond Dale office that day to honor Elaine Prater who also will retire on January 31.

 

Out With A Bang: Sheila Stickel Will Retire On New Year’s Eve

Sheila S.JPGWhen Sheila Stickel started with Vinton County National Bank in 1999, the bank had just three locations in McArthur, Wilkesville and Chillicothe. Much bank work was still done manually and online banking hadn’t even been invented.

Since then, the bank has expanded immensely and Sheila has worked in several branches and jobs, helping countless customers in many ways. But no matter her role here, Sheila always has the needs of the customer at heart.

That’s why her customers will be sad to learn that Sheila’s career with the bank will end when she retires on December 31.

A Vinton County native, Sheila worked for Society Bank in Columbus in the seventies and eighties before she went to an ophthalmic distributor where she sold equipment to eye doctors. When her sister, longtime VCNB lender Brenda Fee, called and suggested she apply for the Head Teller position in Chillicothe, Sheila thought it was worth a shot.

Today she is part of the VCNB Products and Services group, a team of five that tests, implements and maintains new products and services. They also assist both personal and business customers as well as bank employees who need help with those products and services.  She is well known to Business Online Banking customers as their go-to person for all answers about that class of products that she just calls “BOB.”

When she’s not helping customers, she’s busy generating several daily reports as well as monthly reports for lenders, New Accounts Offers and Personal Bankers.

Before going to Products and Services in 2012, Sheila worked directly with customers as Teller, Head Teller, New Accounts Officer and Branch Manager in a few different locations including West Fair Lancaster, Canal Winchester, Main Street Chillicothe, Laurelville and Tarlton. Since joining Products and Services, she has also worked in Ashville and Circleville, bringing the total number of branches she has worked in to seven.  She has visited all of the branches except the newest in Jackson. “I’m proud to say that I got to work in so many branches and see so many grow,” she said.

“I’ve seen the construction of some branches and the merging of some. We’ve gone from teller machines to online banking. Probably the most impressed I’ve been was going from the old teller machines to computers,” she smiled, explaining that teller machines were basically just large adding machines.

During the years before computers, everything was done manually. From manually stuffing statement envelopes to bundling up work for the Proof Department to process in another office, everything took longer and was more challenging than we find in the tech friendly bank of today. When the bank introduced online banking they held a contest for naming the product. Her entry “Bank to the Future” didn’t become the name of online banking but was used as the slogan. “I won a day off for the idea and Marketing went to town and used that to promote our Online Banking!”

Much has changed since Sheila won that contest as customers can now do almost all their business and personal banking online. “Today businesses can do almost everything they need with the click of a mouse. It just fascinates me how much control they have over their accounts and activities,” she said.

While she says she will miss the people, Sheila has a lot to look forward to including spending time with her recently retired husband and two grown children. She is especially excited to spend time with her seven year-old grandchild and a new grandbaby expected in June.

She looks forward to traveling some and to simply doing what she wants to do on her own time. “I have enjoyed my job but it’s time to hang up my hat,” she smiled. “Happy trails to me!”

The bank will celebrate Sheila’s retirement with a party on New Year’s Eve. Stop by the Pickaway County Banking Center in Circleville that day to wish Sheila good luck in this exciting new stage of her life!

 

 

 

What We’re Grateful For: VCNB Employees Give Thanks

Thanksgiving Greeting Card

Every day is a good opportunity to give thanks but we’re especially mindful of how fortunate we are during November and this season of thanks. As a community bank, we know we are lucky to do business in such wonderful towns and communities across southern and central Ohio.

We are thankful for customers, many of whom have been with us for years if not decades. Some hail from families that have done business with VCNB since the 1860s. We are also incredibly thankful for our employees. Some of these folks have spent their entire careers with VCNB and are eyeing retirement while we have many newcomers who are eager to learn the VCNB way.

We asked our employees to tell us what they’re thankful for this year and here are some of the responses we received. We hope you enjoy reading them as much as we did!

*  *  *

I’m thankful for the friends I’ve made here at VCNB! I came in and was instantly made welcome by almost everyone! I’ve built a lot of wonderful friendships here and for that, I am forever thankful!

Johnathon Bentley
Personal Banker in McArthur

*  *  *

I am thankful first and foremost for my family! I am also very thankful for all the military men and women that are or have served to keep us safe!! Finally I’m grateful to be living in Perry County around some wonderful neighbors that look out for each other!

Alyssa Holbrook
Personal Banker in Bremen

*  *  *

I am thankful for the past seventeen years of employment with VCNB and the privilege of working with a great group of people.

Beth Bayless
Senior Personal Banker in Canal Winchester

*  *  *

I am thankful for my wonderful family, my great friends and my health and job.

Alice McCloud
Teller in Wilkesville

*  *  *

I’m thankful my wife and I were each able to transition to working in Columbus this past year. This has allowed us to move back to where we grew up and be close to family. It’s been so great to be back around both of our families, especially our niece and nephews.

Josh Palmer
Branch Manager in Pataskala

*  *  *

I am most thankful for my boys who push me every day to be a better person and remind me what is most important in life. I’m thankful for the success and growth we continue to have at VCNB and the great people I get to work with across all lines of the bank. I am also really thankful for the holiday season that, despite all the to-do’s and crowds, gives us time to spend with loved ones, reflect on the past year, and look forward to the next.

Justin Pike
Chief Auditor

*  *  *

Most of all, I am thankful for my four boys – they are the loves of my life. I am also thankful to have an amazing fiancé, beautiful home and a job I love.

Melissa Wietelmann
Assistant Branch Manager in Ashville

*  *  *

Give thanks not just on Thanksgiving Day, but every day of your life. Appreciate and never take for granted all that you have.

Erin Hart
Teller in Laurelville

*  *  *

I’m so thankful for the family and friends in my life. They all mean so much to me. So happy to still have Mom here and doing well and that she and I can still travel to see family in Tennessee and Florida.

Paula Goodfellow
Senior Retail Accounts Officer in Chillicothe

 

Technology You Need, Service You Expect

Lightbulb art.jpeg

What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!