Technology You Need, Service You Expect

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What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!

 

 

 

 

Vicki McCathren Retires From VCNB

When Vicki McCathren started her career at Vinton County National Bank, the banking industry was just ramping up its use of computers in branches. Online banking was still in its infancy and the concept of a phone app where customers could take charge of their money was still a few years down the road.

On Friday, she will retire after almost 21 years with the bank and a wealth of knowledge about tasks that customers likely never think about but that are important behind the scenes work.

Vicki McCathren 2019 Retirement“It’s incredible the changes I’ve seen over the years,” Vicki said. “The changes in how we do things, in the technology is pretty amazing. Banking is so much easier for the customer too.”

Vicki started in the VCNB Customer Service Department, eventually working her way up to be department supervisor. At that time, Customer Service encompassed not just traditional customer service responsibilities but other work including inputting account information, balancing savings bonds, managing debit card disputes and a host of other things. “We all shared the work. Everyone knew how to do everything and we rotated responsibilities. It was a great group to work with,” she said before describing how she went on to take a position in the bank’s Operations Department in 2007.

As Senior Operations Processor, Vicki has several daily responsibilities, most notably in the area of debit card disputes. “I’ve done debit card disputes for nearly 21 years,” she laughed. “No matter where I went in this bank, they went with me!”

That may be because Vicki has a flair for problem solving, the patience and attention to detail needed to work through a complicated situation and a customer service mindset that helps her appreciate how important this work is to the customer.

But she calls herself a “Jack of All Trades” and emphasizes how well her department works together. “There are things that I do every day and things that I know how to do so I can help if someone needs help or if they’re on vacation. We keep really busy but we work well together. It’s been a great group of ladies and gents to work with,” she explained.

Vicki said that her department is experienced at problem solving – both from having years of experience to draw from and because of their research skills – and that they often serve as a resource for bank employees who need assistance for the customers. “Everything we do is for the customer. Without our customer we wouldn’t have a bank so it’s important to take care of them,” she said.

She is looking forward to retirement, hopeful that she will have the time to simply enjoy life and to spend more time with loved ones. She’s especially looking forward to having more time with her husband and eleven grandkids and may take on a volunteer gig at her grandson’s school. “I have no big plans for sleeping in or anything like that. I just want to see what I can get into!”

She smiles at the thought of lunches with her sisters and beams at the idea she will soon have time to cook big meals for her family – about 75 people including her siblings and their children and grandchildren. “I like cooking and feeding my family but it’s hard to do when you’re working,” she smiled.

“I remember when I was a kid and how simple things were. Time was slower. Life was easier. Sunday was a day to rest and to have a big dinner as a family. You’d sit on the porch and watch it get dark so you could catch lightening bugs. I’m hoping to recapture some of that,” she said while talking about bringing loved ones together.

Never one to be the center of attention, Vicki has asked that her last day of work be low key. In lieu of a party, she requested cake and a quiet celebration with her coworkers in the Operations Department. She will retire Friday, just two days shy of her 21st anniversary with the bank.

Congratulations Vicki! We will miss you!

 

 

 

New ATMs Are Coming To Most VCNB Branches

Exciting changes are coming to the ATMs at most of our bank branches! These modern ATMs essentially are a 24-hour branch for basic services that you can access from your car.

The new machines have larger, easy to read touch screens and a couple of features that our customers are already loving.

With intelligent deposit, customers are able to deposit both checks and cash without an envelope. Because of this, immediate access is granted to all the cash you deposit. Better yet, up to $500 of a check can be immediately accessed.

That means when depositing a check, you can immediately withdrawal up to $500 of that amount!

VCNB Vice President of Operations Bryan Radabaugh said that the new machines have been well received so far. “People seem to be loving it. They’re easy to use, easy to read and they give you access to your funds much more quickly than the old machines,” he said.

Making a deposit with these machines is easy. Simply insert your debit card, hit deposit and follow the prompts on the screen. Because deposits are not in an envelope, the machine reads each check and each bill individually, allowing the machine to calculate the deposit amount and allowing the customer to know their money is all accounted for in the deposit. If the customer disagrees with the machine’s calculations, there is an option to request the funds be returned to the customer rather than proceeding with the deposit.

The customer’s receipt for the completed transaction indicates the number and type of bills deposited, along with images of the checks they deposited.

This is a far cry from the old style machines which require customers to place their money in envelopes. Because the machine cannot tell whether the envelope is empty or full or whether the amount the customer types in is the correct amount, customers using the old machines have to wait to access their funds on the next business day.

Radabaugh said that his reports show ATM deposit usage has seen impressive increases in the branches with new ATMs. “We’re seeing a lot more people deposit in the evenings after the bank closes and even in the morning before hours. Sundays are also busy because many people are simply unable to bank during conventional hours,” he said.  “We don’t want anyone feeling like they’re not welcome in a branch but this is another channel for someone who struggles to make it into the lobby.”

The project, which started last fall, will be completed in early 2020. Branches with completed ATMs are Pataskala, Logan, McArthur, West Fair Avenue in Lancaster, Bremen, Laurelville, Commercial Point, Circleville and Grove City. A new ATM will be installed in Ashville in time for the opening of that new branch this summer. Customers at any of the above branches can request a demonstration from branch staff. Our employees will be happy to help you!

 

VCNB Customers Can Access Over 32,000 Surcharge Free ATMs

VCNB rolled out something earlier this year that’s been a game changer for many of our customers. It’s called MoneyPass®. Have you heard of it?

No?

Well, keep reading because we think you’ll like what we have to say.

MP_2CF(lg) [Converted]Moneypass is a network that allows VCNB customers to use more than 32,000 ATMs nationwide surcharge free! It’s easy for you to use and will provide you with access to an ATM nearly anywhere you go in the United States.

This means you can still access your VCNB accounts via an ATM without paying a surcharge when you’re on vacation, away at college, traveling for work or visiting family coast-to-coast.

Here’s how it works!

  1. Visit their website or download the MoneyPass app.
  2. Search the zip code where you need an ATM.
  3. Choose the ATM you wish to visit!

MoneyPass will even give you driving directions to your destination. It’s as easy as 1-2-3! Visit the MoneyPass website to get started or visit the App Store on your mobile device to download the MoneyPass app today!

Small Business Spotlight: Raccoon Creek Outfitters

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

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Small business owners tend to be passionate about their work. Even so, it’s hard to match the enthusiasm and pure joy of Bobbi Hoy when she talks about Raccoon Creek Outfitters, the Vinton County business she and husband Dustin started together.

What began as a dream is now in its third season and growing every year. “People thought we were crazy when we opened. We started in April 2017 with 28 canoes and eighteen kayaks. Now, we’re in our third season and have 106 boats. There are times we have them all out on the water at once,” Bobbi said. “It’s amazing how much we’ve grown.”

2.jpgRaccoon Creek Outfitters does it all.  They offer kayak and canoe rentals, a store and campground. They even offer their grounds for event rental.

The livery offers canoe and kayak rentals for five and seven mile routes, giving customers everything they need for a leisurely trip down the Raccoon. “This is a good creek to start on. It’s not fast moving water so you can go at your own pace,” she said. “One thing that makes it a little different is that we left the tree tops. That means it’s not just a lazy river. You have to paddle, to steer, and that makes a more enjoyable experience.”

All skill levels are welcome at Raccoon Creek Outfitters but they are pleased to introduce their passion to the beginner. “It’s ok if you’ve never even held a paddle before. We’ll take you out to the landing, show you some techniques and let you practice before we send you out,” she said.

3With 34 acres situated along the peaceful shores of Raccoon Creek in eastern Vinton County, it’s an ideal place to camp. Primitive campsites are available along the creek banks while RV sites with electric hookup are available as well.

A shelter house and large kitchen are available to rent for events such as reunions, parties and festivals.

Plus, the store offers a large variety of Bonafide and NuCanoe kayaks, life jackets, fishing gear and other supplies. They also sell Bending Branches Paddles, Yak Attack gear, Anchor Wizard anchoring systems and Venom Lures.

But the Raccoon Creek story isn’t really about the boats and other tangibles the business offers. It’s actually about the people and the exploration of the natural world they encourage here.  “We say that you may come here as a stranger but you will leave as family because if you’re a friend of ours, you are family,” Bobbi explained.

Their sense of friendship and family extends to their team as well. “We don’t have employees or staff. We are a team here and everyone is valuable to the team,” she said. “My husband and I always had jobs where we worked for someone else so we know how important it is to feel valued. That’s why everyone has a say and that’s part of the reason everyone loves coming to work.”

boat 1.jpgDustin Hoy worked for and managed another canoe livery for several years, learning the ropes in hopes of someday pursuing his dream to own his own livery. “Dustin is the backbone. He’s knowledgeable in every aspect of the boats and, if he doesn’t know it, he’ll learn. It’s his passion, his dream, and I’m lucky enough to be living it with him,” she said with a smile.

It is a family affair as Bobbi’s brother manages the business while her two kids help out as well. “Family is everything to us and we are proud to have our family working with us and cheering us on,” she said. “We wouldn’t be here if not for Dustin’s mom (Arretha Hoy) who helped us get this place and for so many others who have helped us along the way. If it wasn’t for them we wouldn’t be here.”

She also credits those who help to promote the business every chance they get. For example, her sister Adeanna Chandler was the first customer they put on the water and one of their biggest fans. “She has a stack of business cards and she gives them to everyone she sees. She advocates for us in so many ways and my appreciation for her is big to say the least. My parents Dean and Carol Chandler, also tell everyone about us. It means the world when people have your back!”

The Raccoon Creek Outfitters team consists of Mark Chandler, Rose Chandler, Cecilia Chandler, Bret Chumley, Brett Coleman, Justin Turner, Clinton Lester, Tessa Hoy, Alina Hoy, Okey Fitzwater and Arretha Hoy. They also credit their Pro Staff Team of Matt Davis, Reed Carpenter, Michael Jennings and John Shef.

When talking about the people who have made a difference, she mentioned several customers who have supported the company from the beginning including one family from Canada that comes every year as well as locals who come as often as they can.

“We are truly blessed. Life is so short, you have to learn to appreciate the little things and the wonderful people who surround you. Blessings come in all forms and we are overwhelmingly blessed,” she said.

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The company makes an effort to go the extra mile and to give back for all the good fortune they have enjoyed. From serving breakfast to campers every morning to free movie nights to helping out with community events, Bobbi said that her team enjoys staying busy and being involved.

They also offer a number of discounts including a ten percent discount for paddling their vessels to current military, veterans, nurses, law enforcement officers, EMTs, firefighters and teachers. Discount rates are available for 4-H clubs and large groups too.

Free Movie Friday is open to the public. Movies are family friendly and usually start around 9 p.m. every Friday from Memorial Day to Labor Day, weather dependent. Both visitors and the community are welcome to bring a chair and snack to enjoy this free event.

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Conveniently located near Lake Hope State Park, Uncle Buck’s Riding Stable and Dance Barn and the Moonville Tunnel, the staff encourages customers to take advantage of other activities in the area. It’s also just a short drive to the Hocking Hills State Park and to Ohio University in nearby Athens. “Whatever people are doing, we just want to help them get outside and to enjoy nature,” she explained.

Visitors will hear countless species of birds as well as frogs, whippoorwill and the gentle splash of an occasional fish jumping in the water. “There’s nothing like floating. I love being on the water. It’s so peaceful to hear the birds and the wind in the trees and to just become one with the water. I sound like such a hippie,” she exclaimed.

Visit their website or follow them on Facebook to keep up with upcoming events like Capsize Cancer and many others.

 

 

 

Debbie Harmon To Retire Friday

Debbie HarmonDebbie Harmon’s career has been a long and winding road since she started out as a Performance Dance major in college. Debbie will soon retire from the VCNB Family after a successful banking career and, while it isn’t the line of work she studied for, Debbie says her career working with customers has been rewarding.

She appreciates the community aspect of working for a community bank. “I like that the community is important to us and that people matter,” she said, pointing out that the branches are encouraged to support their communities and individuals are rewarded for their volunteerism.

“Community banking was a good move for me,” she said of her decision to take a position at VCNB about nine years ago. Prior to working for VCNB, Debbie was employed by a big bank and before that by Ohio State University as Coordinator of Student Loan Services.

Many of Debbie’s customers will remember her as Head Teller and later Branch Service Manager at Canal Banking Center. She moved to the Pataskala branch about a year and a half ago to help out as Branch Service Manager during an interim period.  “I liked my job before but had the opportunity to do more, to make the last year more interesting and to do more than I’ve always known,” she explained.

Helping people is a passion that has made Debbie a good community banker. “I like helping people, especially when I can take a customer’s problem or question and guide them to a solution from beginning to end. I don’t like to pass a customer off to another department or another person but enjoy working through the issue for them,” she explained.

Her eyes light up when she talks about the free time she will soon have. “I’m looking forward to having more time to take care of myself better. It may sound fuddy-duddy but I’m looking forward to being at home too. I love going and doing things, especially visiting places I’ve never been. It’s a big world and there are a lot of things to see and do but I like home too,” she said with laugh. “I’m not at all worried about how I’ll fill my time.”

Debbie reads a lot and enjoys writing as well. She and husband Guy have been married for 40 years and they have two children. She looks forward to having more free time with her family as well as time to work in her flower garden.

“It’s been easy coming to work here. Good friendships, good relationships, good customers – that’s truly been a blessing. But it’s time. It’s time to retire. Nothing has changed. I still like my job and still want to do a good job. You don’t always know why but you know it’s time to start a new chapter and now is the time for me,” she said.

Debbie will officially retire on May 31. A reception will be held on May 31 from 1 p.m. to 3 p.m. at the Pataskala branch of the Friendly Bremen Banking Center to honor both Debbie and Crystal Gregor who will retire the same day.

What We Mean When We Say Relationship Banking

VCNB Billboard - Relationships Across Generations - (Rt. 50 Kenjoh Outdoor)

If you’ve seen our advertising and billboards this spring, you know that we’ve been talking about “Relationship Banking.” You might be wondering what that actually means.

To us, relationship banking is exactly what it sounds like. It’s about building relationships with our customers, bonds that last through a lifetime and often through multiple generations.

Whenever someone retires from our bank, we inevitably have customers who mourn the loss of their banker. For so many of our customers, their VCNB banker isn’t just someone who opens their account or loans them money. That person has helped them through many stages of life. From their first checking account to saving for a car or getting a first mortgage – their VCNB banker has offered sound advice over the years and has been with them through many stages of life.

This is how we’ve been successful for 152 years. We love helping you and hope to have the opportunity to help your kids and your parents and your friends as well. We want you to trust us so much that you open your child’s first passbook savings with us and that you don’t hesitate to recommend us to a friend searching for a new bank.

Our customer list is filled with countless examples of families who have been with us for generations. Don’t you want a banker you can trust? VCNB is here for you and for your lifetime of needs.

 

VCNB Team To Compete In The Buck Fifty

When the Buck Fifty kicks off in Chillicothe Friday afternoon, a team from VCNB will be among a field of nearly a hundred teams hoping to conquer the challenging overnight relay race through Ross County. The course winds through several communities, along back roads and through the area’s state and national parks. While the region’s rolling hills and winding roads make a scenic backdrop for a run, the course is a grueling 150 miles of physical and mental challenges.

But this relay race isn’t just about winners and losers. It’s also about raising money for an important cause in Ross County. Buck Fifty proceeds benefit the Drug Free Clubs of America Program in Ross County.

VCNB Head of Consumer Lending and VCNB Team Captain Tom Oyer said that helping raise money for this important cause was part of the reason the bank wanted to participate. “It’s an important cause here in Ross County. All the money raised is used to combat the drug problems in the community, specifically young people in schools,” he said.

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Look for the VCNB team jerseys during the Buck Fifty Friday and Saturday!

The bank’s participation in this third annual event was actually the brainchild of VCNB President Mark Erslan and Personal Banker Dustin Nusbaum. An avid runner, Nusbaum logs ten to twenty miles every week and has supported the Buck Fifty since its inception three years ago.

The Buck Fifty funds this program which has attracted 65 percent of all Ross County high school students, using a drug free pledge, education and incentives to keep kids clean.

The race begins on Friday and ends Saturday, mainly with ten person teams and just a handful of elite five person teams. The bank’s team consists of ten people from Chillicothe and other areas where the bank has branches.

Each ten person team is divided into two vans, with one van on the road at all times while one person is running. While the terrain is challenging, the schedule is grueling. It calls for participants to run several miles at a time, at three different times during a 24 hour span.

By day, Bryan Radabaugh works as Vice President of Operations at the bank’s McArthur office. In his free time he’s been training and looking forward to some family time with his two grown children who have also joined the bank’s team. “It’s going to be a lot of fun,” he said. “I’m in the same van as my kids so we’ll get to have some family time,” he said while describing the competitive spirit of son Bret, age 23, and daughter Hannah, age 20.

While Nusbaum has experience running this course, it will be a first time experience for the rest of the team. “It should be interesting for all of us. It’ll certainly be a challenge. You know, running is physical but it’s a mental thing too. Your body is saying ‘I can’t. I don’t want to do this.’ But you have to stay focused and use your mind to keep going,” Radabaugh said.

The VCNB Buck Fifty team consists of:

Mark Erslan, Chillicothe
Bryan Radabaugh, McArthur
Tom Oyer, Chillicothe
Mike Thurston, Pataskala
Gracie Rarick, Pataskala
Keirstan Mirgon, Lancaster
Josh Palmer, Pataskala
Dustin Nusbaum, Chillicothe
Bret Radabaugh, McArthur
Hannah Radabaugh, McArthur

“We’re all just proud to represent the bank and hope to do a good job,” Oyer said. “More than anything, we’re happy that the money raised at the Buck Fifty will be used for such a good cause.”

Best wishes to all of these volunteers who make up our team. We are proud of the work you do for the bank and look forward to seeing you compete this weekend! Want to learn more about the Bucky Fifty and how the money raised will be used locally? Click here for details.

Small Business Spotlight: The Olive Branch Coffee and Pizzeria

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

Ask Tamie Wallake to talk about her business The Olive Branch Coffee and Pizzeria and you might expect her to tell you about the delicious food they make with fresh ingredients. You might expect her to brag about how they’re able to prepare fresh subs, custom pizzas and salads in a matter of minutes. You might expect her to mention the relaxing atmosphere and the coffee shop that invites customers to stay.

If that’s what you expect from a conversation with Tamie, you would be wrong.

Instead, her eyes sparkle and her demeanor brightens as she discusses how she and her husband Bryan use this business to help people who need a second chance. The Olive Branch helps people who are recovering from tough breaks and poor life choices that may have resulted in addiction, homelessness or crime.

The story of how this business came to be and of its place in Canal Winchester is actually quite complex and one that is rooted in faith and service to community. Bryan is a real estate broker and Tamie is a former realtor. Together, the pair have a history of building and selling businesses that fill a need,  including a golf course, a fitness center, and a construction company. “We have a talent for building businesses but not an eye for growing them. So, after selling the golf course we were looking for a new project.  I felt like God wanted me to do a daycare,” she explained.

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That’s why they opened Heaven Sent Children’s Academy which employs 35 teachers to care for 200 children. Empty acreage next door to the daycare was beckoning to be filled but the pair weren’t certain what business they should pursue next.

When Bryan came home and announced he wanted to open a pizza shop, she said her reaction was not initially supportive. “What do we know about making pizzas? I thought he was crazy,” she laughed. “But then I started thinking about the good we could do and how we could help people who are struggling because they made bad choices at some point in their lives.”

Those people who are struggling often slip through the cracks, becoming a statistic or sometimes a story on the evening news. But through the daycare, through her sister who is a foster parent, and through the couple’s nonprofit organization called Breaking Chains, she saw firsthand the dire need that many members of the community suffered with every day.

She tells some of those stories – not of statistics – but of real people who couldn’t get ahead even when they tried and who needed a second chance to start their lives anew.

She speaks of a young man who was homeless and who had a felony conviction. A hard worker that no one would hire because of the conviction, he had nowhere to live and a newborn baby. So Tamie and Bryan stepped up to help the young family and learned why it is so easy for people like him to be forgotten. “He was really trying but couldn’t get a job, couldn’t get a place to live because of bad choices he made years before. It’s no wonder people struggle when they can’t get a second chance,” she said.

“I realized I could use this business to help people like him. So I agreed to make pizzas if we could use it to help others and to give back,” she said. Consequently, they donate monthly to two charities including Breaking Chains which assists people coming out of homelessness and drug addiction.

But Tamie and Bryan didn’t want to just make pizzas. They wanted to make excellent pizza with fresh ingredients, quick service and the best customer service in town. They first attended pizza school at Good Fellas in Staten Island, New York. Good Fellas is renowned in the pizza industry for making some of the world’s best pizzas. They teach their students to use the best ingredients to make their dough and sauce from scratch.

Customers can watch their dough pressed and the pizza made before their eyes. It’s slid into a brick oven and baked for 2.5 minutes before coming out piping hot and ready to enjoy.

Signature pizzas include a BBQ Chicken Pizza with sweet bbq sauce, mozzarella/ provolone mix and cheddar cheeses plus chicken, bacon and onion. Diners can also choose from a host of meats, vegetables and cheeses as well as eight sauces to make their own custom pizza. Plus they offer signature subs and salads as well. Vegan and gluten free customers will have no trouble finding delicious options on the menu. They even offer a cauliflower crust.

Many of their ingredients come from a community garden behind the restaurant. Daycare children from Heaven Sent help tend the garden, learning about the how food grows and the importance of worms. “These are city kids and they have a chance to learn about growing food. Plus, what we don’t use here is donated to Heaven Sent so nothing is wasted,” she said.

Open the door to the Olive Branch and you are immediately hit with the divine smell of baking pizzas and melted cheese. The next thing you’ll notice is how prompt, courteous and helpful the staff are at all times. “We focus on customer service. We want the customer to be number one and we want the product to be excellent. We’ve worked to give them a sense of ownership and we are always working on customer service skills. Honestly, we have the cream of the crop here, a great group of kids,” she said of their staff of twenty.

“We are careful not to have too many second chancers here at one time,” she said as she explained how the ownership employees feel in their work extends to helping newcomers learn the Olive Branch way.

In addition, the business offers a coffee shop which serves One Line Coffee, a Columbus business that roasts coffee fresh when it is ordered. They actually offer more flavors than national chain coffee shops and have a peaceful atmosphere for conversation, meetings and quiet reflection. Smoothies, hot chocolate, espresso and frapuccino are a few menu items. Plus there are muffins, homemade cinnamon rolls, breakfast pizza and burritos. Homemade donuts are available Thursday, Friday and Saturday.

coffee shop

Comfy chairs welcome customers to the coffee shop.

The business has a distinct area for the pizza restaurant, a quiet area complete with a fireplace for the coffee shop as well as party space for bridal showers, Bible studies and birthday parties. “We literally offer the best of both worlds. We have fast, courteous service but we also have good quality ingredients, good food and a pleasant dining experience,” she said.

With the business approaching its two year anniversary, Tamie and Bryan have one eye on semi-retirement. “We understand that we are good at building businesses but we’re not so good at taking them to the next level and growing them,” she admitted.

That’s why they have engaged their grown sons to take over the Olive Branch. Braden will take over the marketing and Jeff will manage the daily operations. “Jeff has the mindset and the ability to take us to the next level and to do things here, to do things with people that I could never do,” she explained. “I’m at peace with stepping away from the daily work and trusting it with him. And I just know it’s going to be a real blessing for him and for others.”

Tamie and Bryan will take a break to rest before deciding their next move. She looks forward to finding greater balance in her life and to enjoying some freedoms that are hard to achieve when running a business every day. But she remains passionate about the message on their shirts – “It’s not just about the dough. Pizza with a purpose.”

She clearly is devoted to helping people by filling needs in the community and through addressing specialized needs that impact individuals and families. “Being able to do this has been a true blessing for us. Being able to take a break and to come back having found some balance, I think we’ll love it more,” she said with a smile.

The Olive Branch Coffee and Pizzeria is located at 5600 Gender Road in Canal Winchester. Dine in, carry out, request delivery or arrange curbside pickup. Order online, follow them on Facebook or call 614.524.6888.