At VCNB, our customers are like family. Like you, we’ve been following the news and focusing on ways to keep our employees and customers healthy and safe. We are encouraging our employees to monitor their own health and to practice good hygiene to prevent the spread of germs. We are also taking steps to clean our common areas and restrooms more frequently to keep the bank as safe as possible for everyone.
Our customers are always welcome in our branches. However, we do want to remind customers that many banking activities can be handled online or with VCNB Mobile. You can access accounts, transfer funds, open accounts and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.
Our Customer Service Team is ready for your calls at 1.800.542.5004 and prepared to chat online from the homepage of our website.
Here at VCNB we are guided by our values to serve our communities, to build relationships with our customers and to be forward thinking in how we provide our customers with the best service possible. We will continue to monitor the advice given by the Ohio Governor and Department of Health as well as the CDC. Visit the CDC website for the latest news and recommendations.
Thank you for being a loyal customer,
I have been a client for close to 30 years. In 1996 I borrowed 650k in the form of an SBA loan and paid it all back. We have numerous accounts at Canal with decent amounts invested. I want to know why I could not get anyone to return my phone calls about the PPP? I left a half a dozen messages over 3 days when PPP was started up. I even called two other VCNB employees in an attempt to find information on the program and submit an application. They both said they would e-mail or leave a message to get in touch with me. One was in McArthur and one in Canal. I never heard back. Not one word. I don’t know how you could defend such poor performance. So much
for building community relationships.
Thank you for contacting us. The VCNB Marketing Team actually runs this blog but we have passed along your comments to Mr. Erslan. He will be in touch with you soon.