When Sheila Stickel started with Vinton County National Bank in 1999, the bank had just three locations in McArthur, Wilkesville and Chillicothe. Much bank work was still done manually and online banking hadn’t even been invented.
Since then, the bank has expanded immensely and Sheila has worked in several branches and jobs, helping countless customers in many ways. But no matter her role here, Sheila always has the needs of the customer at heart.
That’s why her customers will be sad to learn that Sheila’s career with the bank will end when she retires on December 31.
A Vinton County native, Sheila worked for Society Bank in Columbus in the seventies and eighties before she went to an ophthalmic distributor where she sold equipment to eye doctors. When her sister, longtime VCNB lender Brenda Fee, called and suggested she apply for the Head Teller position in Chillicothe, Sheila thought it was worth a shot.
Today she is part of the VCNB Products and Services group, a team of five that tests, implements and maintains new products and services. They also assist both personal and business customers as well as bank employees who need help with those products and services. She is well known to Business Online Banking customers as their go-to person for all answers about that class of products that she just calls “BOB.”
When she’s not helping customers, she’s busy generating several daily reports as well as monthly reports for lenders, New Accounts Offers and Personal Bankers.
Before going to Products and Services in 2012, Sheila worked directly with customers as Teller, Head Teller, New Accounts Officer and Branch Manager in a few different locations including West Fair Lancaster, Canal Winchester, Main Street Chillicothe, Laurelville and Tarlton. Since joining Products and Services, she has also worked in Ashville and Circleville, bringing the total number of branches she has worked in to seven. She has visited all of the branches except the newest in Jackson. “I’m proud to say that I got to work in so many branches and see so many grow,” she said.
“I’ve seen the construction of some branches and the merging of some. We’ve gone from teller machines to online banking. Probably the most impressed I’ve been was going from the old teller machines to computers,” she smiled, explaining that teller machines were basically just large adding machines.
During the years before computers, everything was done manually. From manually stuffing statement envelopes to bundling up work for the Proof Department to process in another office, everything took longer and was more challenging than we find in the tech friendly bank of today. When the bank introduced online banking they held a contest for naming the product. Her entry “Bank to the Future” didn’t become the name of online banking but was used as the slogan. “I won a day off for the idea and Marketing went to town and used that to promote our Online Banking!”
Much has changed since Sheila won that contest as customers can now do almost all their business and personal banking online. “Today businesses can do almost everything they need with the click of a mouse. It just fascinates me how much control they have over their accounts and activities,” she said.
While she says she will miss the people, Sheila has a lot to look forward to including spending time with her recently retired husband and two grown children. She is especially excited to spend time with her seven year-old grandchild and a new grandbaby expected in June.
She looks forward to traveling some and to simply doing what she wants to do on her own time. “I have enjoyed my job but it’s time to hang up my hat,” she smiled. “Happy trails to me!”
The bank will celebrate Sheila’s retirement with a party on New Year’s Eve. Stop by the Pickaway County Banking Center in Circleville that day to wish Sheila good luck in this exciting new stage of her life!