These are challenging times for Americans. Whether you’re an essential employee, working from home, or not working at all, everyone has dilemmas ahead. Some of you are homeschooling your kids for the first time and need ways to keep them busy. Some of you are quarantined alone and need ways to keep up morale. Many of you are essential, working overtime, and fearful of what will happen if you get sick.
Some of you are struggling financially and in other ways.
We want you to know that we will be here for you no matter what the future holds. The wonderful thing about being a community bank is that we are able to quickly change with the times and adapt to the needs of our customers.
VCNB President Mark Erslan praised bank employees for how well they have adjusted in changing times. “I’m amazed at how quickly our employees have been able to adapt to this fluid situation. We’ve had a mix of employees working from home and in our limited access lobbies doing what we can for our customers. Whether we’re discussing options for payment relief or how to bank remotely or helping a customer refinance a mortgage without physically coming in the bank, our employees are working hard to adapt and do what they must to get the job done,” Erslan said. “We’ve been handling routine requests in new ways and our volume has been significant. Our customers have been very understanding and patient with us as well.”
Our lobbies are available by appointment only and transactions are handled through the drive-thru, except in Jackson where they are practicing social distancing in the absence of a drive-thru. Some of our branches have made some small changes to their business hours as well. We are encouraging customers to take advantage of all the tools that allow them to bank and communicate with us from home. That’s for your safety and ours as we do our part to flatten the curve in our state.
With that in mind, we have been working to educate customers on the various ways they can safely do their bank business. For example, we recently wrote about the ins and outs of banking outside the branch and about how the ATM can be used for more than accessing cash and account balances.
We have been interviewing our branch managers for a blog series called “Meet Your Banker.” It’s been fun telling their unique stories. It’s also been heartwarming to hear very similar messages from them all about how they love getting to know their customers and helping people.
As community bankers, we love people and we are committed to being here for you – not just when times are easy – but all the time.
That’s why we’re offering relief options for both personal and business customers. If you are experiencing financial difficulty related to COVID-19, please don’t hesitate to ask for help. Simply call our Customer Service Team at 1.800.542.5004. They will be happy to connect you with the right person who can explain your options and help you best.
We look forward to the day things go back to normal and we are able to greet you in our lobbies. Meanwhile, we encourage you to stay safe wherever you are and know that VCNB is still here for you.
As always, thank you for your patience and for allowing us to be your community bank through this challenging time. Follow us on Facebook and subscribe to this blog to keep up to date with all the ways we are here for you and proud to be your community bank.