In our industry, we see data breaches involving major retailers almost every day. This is an enormous, far reaching industry that involves criminals stealing personal and card information which has far reaching consequences for retailers and banks as well as for customers who are frustrated and frightened by the threat to their information and money.
That is why VCNB spends a lot of money and resources to make sure that the bank and bank customers are protected. We have a top notch Fraud Department that monitors your activity, looking for things that are out of the ordinary so that we can stop fraud from occurring.
What happens if there is fraud?
If we confirm that your card has been used for fraudulent activity, we will turn it off immediately. The card will be closed so that it cannot be used for any purchase that you or someone else may attempt to authorize. We will then order a new card for you and will offer to issue a temporary card that you can pick up at your local branch. This temporary card is designed to get you through until your new permanent card arrives.
But what happens to the money that was stolen from you? You will need to contact the bank to file a dispute. It is through this dispute process that the bank will credit your money back to your account. If it is proven that the charge was fraudulent, you will not lose your money.
How can you protect yourself?
VCNB spends a lot of time and money to keep your accounts protected but we can only do so much. We rely on you, the customer, to monitor your own account activity. Here are three free ways you can do that:
- Turn off your card when you’re not using it. Yes, you read that right. You have the ability to turn your card off when you’re not using it and back on the minute you need it again. This can be done using VCNB Mobile or the Card Valet app for your debit card. You can control your VCNB Visa® card with Card Valet. We have customers who will turn their card on while standing in line at the store or when they pull up to the gas pump. When they finish the transaction, they turn off their card again before putting it back in their wallet. It’s a quick, easy and secure way to control how the card can be used.
- Monitor activity. This can be done in a few ways. Using Card Valet you can receive a text each time your card is used. You can also monitor activity in the VCNB Mobile app and on our website. Finally, you can sign up for free Account Alerts so you can receive a text or email every time your card is used. These are all free services to help you look after your money and accounts. If you see something suspicious or something you don’t recognize, contact the bank immediately.
- Place limitations on your card. Using VCNB Mobile or Card Valet, you can set limitations for each of your cards. You can set a monetary spending limitation as well as limitations on where a card can be used. You can determine a geographic area where the card can be used and say that it can only be used at certain kinds of retailers like grocery, gas stations or department stores. You can also place a monetary limit on each card so that it can be used for no more than $100 or whatever limit you choose. You can apply different limits to each of your cards and change them as you see fit.
We ask for your cooperation as we attempt to keep your money safe. If you see something that looks suspicious, we ask you to contact the bank immediately so that we can prevent a loss from occurring. This era in banking and currency has many conveniences but there are risks associated with using your cards, even with the retailers you trust the most. We thank you for your help keeping your money safe.