What Do Our Lenders Wish Customers Knew About Home Loans?

Building or buying a home can be stressful. There are countless decisions to be made and processes to follow that customers typically don’t experience often. That’s why it’s important to have an experienced banker who can show you the way. We asked some of our experienced lenders what they want customers to know prior to financing a home.

Mortgage Loan Officer Brooke Adams works at our Ross County Banking Center in Chillicothe where she provides borrowers with a checklist of items she will need to start their loan application.

She pointed out that there are many moving parts and pieces of any mortgage or construction loan process at the bank as well as through other individuals including appraisers, surveyors and the title company. Working within their individual timelines can create some challenges. “Each person involved in the many steps of the process have the same goal  –  to help the person close on their loan. However, in this big mortgage boom, we all have to be patient with turn-around times.”

Chad Meadows, a Mortgage Loan Officer at our Friendly Banking Center in Lancaster spoke specifically about the effort involved in building a home. “It’s always a pleasure to help customers realize their dream of building a home which will probably be their largest investment within their lifetime,” he said.

He suggests that customers speak with a lender prior to meeting with a builder to insure they are setting realistic financial expectations. “Realizing this dream and making it a reality requires coanstant communications between the homeowner, builder and lender. The continuity of this team is paramount for a successful project. It is most helpful to speak with a lender prior to meeting with the builder to accomplish realistic financial goals from the start.”

He elaborated on why this is important. “Items such as property taxes, insurance and monthly mortgage payments are a necessity to set realistic expectations for their dream home. This also helps the builder to save time and resources to effectively initiate the project on the right path. Accomplishing these few objectives in the beginning along with the team communicating consistently will make for a smooth and effortless construction project.”

Salt Creek Banking Center Senior Retail Lender Doug DeLong said that there is never a perfect time to take the leap but that there are practical reasons that make this the right time. “I would tell customers that now’s the time to do it! Rates have literally never been lower. With the costs of construction materials pretty high right now, the customer can more than make up for it with the extremely low interest rates.”

Still not sure if you’re ready to take the first step toward buying or building your next home?  Our lenders will be happy to answer your questions. “It is pure joy at the end of the day to watch a borrower achieve the dream of owning a home or buy that next home to grow their family.” Adams said.

Contact our Customer Service team at 1.800.542.5004 or contact a lender close to you!  

Technology You Need, Service You Expect

Lightbulb art.jpeg

What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!