Here at VCNB we are taking time this fall to be thankful for all the great ways technology has made banking easier for our customers. Here’s a peek at just one of several. Want to know about other popular technology products that we offer our customers? Click here!
VCNB offers many useful tools to help you stay informed about your money and alleviate the stress that comes with not knowing what’s happening with your accounts. One example is our Account Alert service which allows customers to choose specific prompts to receive an alert by text, email or through VCNB Mobile.
There are literally dozens of alert options related to account balances, security, transactions, transfers, loans, collateral, ATM and debit cards, certificates of deposit and other areas of your banking business. For example, you can receive an alert if your account balance dips below a certain threshold, if you’re overdrawn, or if a transaction has posted. So if you want to know that your checking account balance has fallen below $600, you can receive that alert. You can receive an alert if your balance goes above a certain threshold too.
Many loan customers find it convenient to receive a reminder when a payment is due or when an escrow payment was posted. In this world where fraud is a constant threat, there are numerous security options to select as well. Receive alerts if someone changes your name, contact information or online banking password and another whenever someone signs into your Online Banking.
Log in to Online Banking and click “Alerts” to view all the options and to begin selecting the ones that are right for you. This is a free service provided to all VCNB customers and one that we hope you will find useful!
It is rare to meet someone who is the sixth generation working in a family business. Yet, that’s the case for Tom Will Oyer whose family founded Vinton County National Bank in 1867. He is aware of how tightly intertwined the Will family history is with the bank’s story and the role the bank has played in local history all these years.
“The bank has always been a part of my life in some way. As a kid I remember my grandfather taking us to lunch in McArthur there in the basement of the bank and I remember knowing that he was important in the community. When I got older, I was teller a couple of summers but it was never assumed that I would join the family business. No one ever made me feel pressured to come here but the option was available,” he said.
In fact, Tom began to pursue an entirely different career path in the forestry industry. He was studying Forestry at West Virginia University and working a summer internship at a local company when he realized that it may not be the future he wanted for himself. So he switched gears and headed off to Ohio State University to study Economics.
With a degree in hand he began his career doing management and outside sales for Sherwin Williams Automotive Finishes in Dayton. Here he went to night school for his MBA at University of Dayton, met the woman he would marry, and decided to come home to contribute to the family business.
“When I decided to come here, I knew that it couldn’t be just a job. It would be my career and not a stepping stone to somewhere else. I owe a lot to the bank and it’s been wonderful being here and finding my way,” he explained.
Tom’s first step at the bank was in 2013 as part of the Management Trainee program. His grandfather Bob Will created this program more than sixty years ago to attract talented college graduates to the bank. The program gives participants opportunity to experience several departments and has produced many bank leaders over the decades
It was through this training that Tom found his love for lending and for helping customers achieve their dreams. “When you are lending money, you’re helping a customer reach their goals. Whether it is a first car, a new home, or starting a business, it is a great feeling when you’re able to help a neighbor,” he said.
He spent a short time as Branch Operations Manager for the bank before taking over as Head of Consumer Lending. This position gave him the opportunity to manage and develop lenders. His mother, Emily Will Oyer, is a retired Head of Retail who told him that he would truly enjoy his work when he started to see employees grow because of the efforts he has made in helping them improve and develop. “I have also enjoyed my role as a manager, helping to guide employees and have a positive impact so they can blossom into the employee you know they can be. This is one of the true highlights of my job.”
It was under Tom’s leadership that the bank created the Personal Banker position which empowers bankers and broadens their ability to help customers with most of their deposit account and lending needs. He helped to develop new processes and training for this position which reached about forty employees in the first year. “We had to identify what was working and not working and even go back to the drawing board a couple of times to make sure we got it all right. In doing so, we went from about twenty lenders to sixty and we saw significant growth because of it,” he said.
Last year, VCNB President Mark Erslan approached Tom about a new opportunity on the horizon. Head of Commercial Lending Darrell Boggs had announced his intent to retire and Mark asked Tom if he would be interested in taking the reins. “Obviously, I don’t have a commercial lending background but I do have the lending background and the management background. I understand the processes and that it’s my job to facilitate the process to help lenders do what they do best,” he said.
He worked closely with Darrell to achieve a smooth transition and to prepare for the challenge ahead.
Mark commended Tom for the contributions he has made to the bank during his career here. “Tom has served the bank in multiple positions including the Head of Consumer Lending and Strategic Planning Committee Co-Chair. He’s helped foster changes that have resulted in bank growth and improved customer and employee experiences. We look forward to his continued contribution to the bank’s success, in this new role.”
While Tom takes pride in his family business, he is modest about his own accomplishments “There’s definitely pride in the Will family history with the bank and how we’ve served the community for so many years. It’s a wonderful thing, a rare thing but I think we all have a kind of built in modesty. We’re not flashy people, we don’t call attention to ourselves, we live pretty modestly and are grateful to have good careers in southern Ohio, serving our neighbors and employees,” he said.
He expressed gratitude for many people who helped to shape his views on community banking and who have helped him along the way. “Mark Erslan has been critical to my success. He’s been my mentor from day one and I’m grateful to him. My vision of the bank and perception of where it’s been and where it’s going have been influenced by my grandfather, my mother and my Uncle Tom Will who is Chairman of the Board.”
Tom grew up in Ross County. He and his wife Andrea live in the Laurelville area with their children ages 6, 5, 2 and newborn.
When Darrell Boggs took his first job in banking it was to earn some cash while he studied accounting at the University of Rio Grande. In fact, he never planned for a career in banking and had other plans altogether. Yet, he’s still at it and retiring this week after a lifetime of helping local people achieve their financial goals.
“I honestly didn’t intend to stay in banking. I liked my accounting classes. That work made sense to me but I was tired of asking my parents for money. No young man wants to be dependent on his parents like that so I took a summer job doing something completely different and went to school at night,” he recalled.
When a position in banking became available, he jumped at the chance to work in a finance job where he could continue his education at night and make contacts that would serve him in the future. The year was 1978 and the rest, as they say, is history. He started out as Assistant Branch Manager, working his way up through different positions including Regional Manager and Head of Lending.
Darrell left that job in 2005 and spent six years farming with his dad before resuming his banking career with other banks in the region.
When VCNB was planning to open a loan office in Jackson, VCNB Head of Retail Brenda Doles came knocking. The two had experience working together and she thought he would be a good fit for directing the bank’s entrance to that community. Today he’s the Head of Commercial Lending.
“I have really loved working with Mark and for the company. I couldn’t ask for a better way to wrap up my career,” he said. “I’m thrilled with the staff we’ve developed here. Jackson County needed a good community bank and we’ve proven that time and again with the great customers who have come to us and the bankers that we have attracted to work for us here. I’m really proud of what we’ve built here – the building, the wonderful staff. It’s worked out better than we could have imagined.”
The Oak Hill area resident doesn’t plan to rest on his laurels in retirement. A lifelong farmer, he’s caretaker for a family farm that his parents moved to in 1967. “I plan to keep my cattle and farm as long as I can but I’m looking forward to traveling in the RV too,” he smiled, describing some of the places he and his wife have been with the RV and others he hopes to see.
His wife Marilyn is a retired Oak Hill Elementary School Principal. The couple have two grown children and two young granddaughters who they look forward to spending time with throughout the year rather than just during summer vacation. “We love to take the girls camping and to have them at the farm. We’re talking about getting everyone together for family trips and just look forward to seeing them more, having more time to enjoy our family.”
Will he miss banking? “I’ll miss the people. I’m ready to go but I’ve been fortunate to work with a lot of great people and have a lot of great customers. I’ll miss all the people.”
However, VCNB President Mark Erslan said that Boggs likely won’t be leaving the bank completely. “Given Darrell’s significant contributions to the bank, we’re working on a way for him to stay involved with the bank and enjoy retirement.”
It’s a new year and soon to be a fresh start for Debbie Pickett who will retire tomorrow. She joined the bank family nearly twenty years ago when she came in to do some business and was invited to apply for a job. That was twenty years and a few job titles ago. While she still enjoys her job, she says it is time to go.
“I had it in my mind that I would retired at 65 and I’m almost there,” she said. “After all, you have to weigh how long you want to work with what you want to do when you finally retire and have time to do the things you enjoy.”
Debbie started out as a teller at the Friendly Bremen Banking Center on West Fair in Lancaster. Since that beginning in 2001, she has taken on other new and challenging positions both on the front line and behind the scenes. “Friendships grew with staff and customers. I have deep respect for those working on the front line. I became the receptionist there before moving to the East Main branch as Ned Hinton’s processor for several years. I learned so much from different seasoned employees which helped me later as I was promoted to a loan officer.”
She went on to serve as Branch Manager at our West Fair location but had developed a curiosity about the bank’s Indirect Department.
“I thought it was interesting, working with all our dealers. I was able to join the department full time in 2015 and have enjoyed working with our dealerships to grow our relationships for auto and other financing opportunities,” she recalled. “I like the relationship that we build with our dealers that provide trust and loyalty to us which in turn provides us with new customers to offer our services to. They choose to do business with us from our personal attention and reputation of good service.”
Before joining the bank family, Debbie had a varied career that started when she was a young car hop at Kenny’s, a popular hangout on Memorial Drive before she went into office supplies and even funeral planning. “I have always worked. It’s exciting to think I won’t have to anymore but it’s strange at the same time. What will it be like to not get up and go to work for someone else?”
The good news is that Debbie has a lot to keep her busy. She has been saving projects for around the house and especially looks forward to having more time with family including her husband Mark, a daughter, a son, and grandkids.
“I often work after hours and on Saturdays so it will be wonderful to have more free time when the kids are not in school. I won’t have to wait for a day off to plan time with them. It’s also important to be available for my little granddaughters to come over to visit and to spend time at my grandsons’ sporting events. Being involved in their lives means a lot to me.”
Debbie has worked from home for much of the last year and says this time at home has aided in the transition to retirement. “I miss spending time at the office and the people I see there. But maybe having this separation from the office will make the shift to retirement a little easier,” she said. “I have developed friendships with so many of my coworkers. I’m sure to miss all those people.”
She expects to make a cake with her family to celebrate tomorrow night. “Every time we make a cake lately, my granddaughters want to sing the Happy Birthday song. I can hear them changing the words to ‘Happy Retirement to you!” she laughed.
“I have a lot to look forward to and I’m going to enjoy just enjoying life!”
Barbara Perry’s mother always told her that it is important to be kind. This simple piece of instruction has made her popular among our Pickaway County customers and someone who will be missed when she retires later this week. “I just always try to be kind to people. You never know what someone is going through so a little kindness and a smile can go a long way,” she explained.
Barbara had a career in the medical field before switching to banking to work as a teller in our Pickaway County market for over fifteen years. While she has spent most of her time in Circleville, Ashville customers will remember her as a teller in that office for a few years as well. “I always thought it would be interesting to work in a bank and it really has been. Some things we do get kind of routine but I really like my customers and having a relationship with so many of them,” she said. “You get to know their children and families and jobs. I’m going to miss seeing so many of them.”
The Circleville native graduated from Circleville High School but now lives at Amanda with Terry, her husband of 44 years. Their son Kyle and daughter-in-law Amy have two sons – Drew and Carson – who Barbara calls her “little grandjoys.” She literally lights up when talking about these youngsters and how she looks forward to seeing them as often as possible.
Family is important to Barbara who came from a family of nine kids and she can’t wait to spend more time with her loved ones. “I always say my sister Cheryl is my best friend. I’m looking forward to spending more time with her and with my family.”
The self-described homebody has a number of hobbies to enjoy and aspirations to look forward to in her retirement. She has a large collection of teapots, enjoys cooking and baking when time allows, and enjoys going to flea markets with her husband.
Some of her retirement plans have been put on hold because of the pandemic but that doesn’t seem to have dampened her excitement. She especially is looking forward to a lighthouse tour with her sister once travel is safer. She also wants to learn salsa dancing and try Tai Chi. “They say it helps your peace of mind, it centers you. I think I would enjoy that,” she exclaimed.
She also enjoys music and loves to sing. “I like to sing and all of us, my family, sing when we get together,” she said. She has sung at weddings and even used that as her talent when competing in the Miss South Central Ohio pageant. “That was a long time ago,” she laughed. “Good memories!”
But Barbara is looking forward to making wonderful new memories in the years ahead. “I’m ready. My husband has been retired for a while and I’m looking forward to not having a schedule and being able to do my own thing.”
Still, she said that retiring is a little bittersweet. “It’s been a pleasure serving my customers and meeting so many people over the years. It’s amazing all the people you meet in this line of work and I will miss that.”
Of those people, she especially has enjoyed serving elderly customers. “I have always had an affinity for older people and marvel at all they’ve seen in their lives. They remind me of my mother who passed away at 93 and all the experiences she had. People need to pay more attention to them because they have a lot of wisdom to share,” she said. “Of course some people might say that I’m elderly now too,” she laughed.
The bank will celebrate Barbara with a party on Thursday night and her last day of work will end Friday at 2 p.m.
Today we continue our “Meet Your Banker” series by talking with Christina Wine. Christina is the Branch Manager of our Salt Creek Banking Center in Laurelville.
When Christina joined the VCNB Financial Family last year, it was in search of a job where community mattered. She had spent most of her career working with customers – first in food service management and then at a home improvement store before receiving a phone call that changed everything.
Christina Wine, Branch Manager of our Salt Creek Banking Center in Laurelville
A manager from a previous job called one day and asked if she would like to try being a teller for a regional bank. She accepted the opportunity and the challenge, setting off on the path to become a Mortgage Lender. But Christina quickly learned that she was more interested in the personal side of banking. “I loved being able to change lives by helping people look at the big picture,” she said. “I have always liked to coach and help people grow so it fit my personality really well.”
But there was something missing at her old job. With a longer commute and an employer that took a hands off approach to the local community, Christina was ready to find work close to home where the bank was part of the community. “One thing I really like about VCNB is that they encourage us to get involved in the community, they reward us for volunteering and they want us to know our customers. I never had that before at my old job,” she said.
While Christina is glad to be here, she admitted her timing with the move was poor. She was in her second of trimester of pregnancy at the time so she worked only a few months before taking time off for maternity leave.
But she is actively seeking ways to become more involved in the Laurelville community. Christina and the branch staff had just made arrangements to help unload the food truck and organize items for giveaway day at the food pantry when COVID 19 hit and changed the way volunteers are able to participate.
The Logan High School graduate is a native of South Bloomingville where she still lives. She laughed when asked about free time and mentioned her young family. With a newborn, a four year old and an 11 year old at home, she and her partner Ryan stay quite busy.
“I used to enjoy horseback riding and ATV rides but those things don’t happen too much with little ones.”
She grew up on a small farm with horses, livestock and lots of 4-H involvement. “I was definitely a country girl and practically grew up in a barn. I’d go swimming in the pond and fishing. I loved it and so did my friends. All my friends wanted to come to my house, it was so much fun.”
Today, Christina and her staff are glad to have the lobby open again after being closed for several weeks during the height of the COVID-19 scare. “It has been challenging but we encouraged our customers to remember that there’s so much we can do for them in and out of the lobby. We’re still able to open accounts, to accommodate all your lending needs. We are here for our customers and can do anything our customers need no matter what.”
Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Kati Maple. Kati is the Branch Manager of our Pickaway County Banking Center in Ashville.
Kati Maple is the Branch Manager of the Pickaway County Banking Center in Ashville.
Ask Kati what she likes best about her job and she immediately starts talking about her customers. The twenty-year banking veteran says that her career has always been centered on helping others and that this is the best part of her job.
Before coming to work for VCNB, she had experience working for another bank, was a stay-at-home mom, and sharpened her customer service skills helping antiques venders through the Scott Antique Company. But she describes coming to work for VCNB as “a little like coming home.”
While she has been in Ashville for the last five years, customers in Bremen and Lancaster will know her as well. She started out as a teller in Bremen before being promoted to Head Teller and then to New Accounts Officer before becoming Branch Manager. From there, she moved to our branch on East Main Street in Lancaster to be Branch Manager for five years.
When the bank acquired branches in Pickaway County, Kati’s experience with VCNB and her attention to customer satisfaction made her a good leader for the Ashville office. “I love to offer good customer service. I like to problem solve and love when I can figure out a customer’s issues. That’s rewarding to help and to be a resource for them,” she said. “Even with seventeen branches, we are still a community bank. We’re still allowed enough leeway to help customers in a way that you just don’t find at big businesses. I mean, we all know the Executive Team here. We all know the President. We all are given the confidence and the freedom to work together.”
Kati has a tightknit family and one built around their faith. Her two grown daughters also work in careers of service to others – Haley is a teacher and Lydia is a nurse. She was also proud to welcome a son-in-law, Bryce, to her family last year. As her family’s middle child, she remains close to both her sisters as well.
Her husband Mike is deceased, but Kati remains close to his family and spends much time with her church family where her father-in-law is the pastor. She teaches Sunday School and helps with Bible School every year.
In Ashville, Kati and the staff are involved in a number of community activities. They help with weekend packs of food and snacks for students at Teays Valley Local Schools. The bank provides the chicken for the community’s free Gazebo Gatherings picnic over Labor Day weekend and the staff helps serve. They also pass out water at the 4th of July celebration fish fry. “It’s important to be out in the community and I wouldn’t have it any other way,” she said.
Relationships and people are important to Kati and are at the heart of everything she does. “My home family, my church family, my community family and my relationship with God are the most important things in my life,” she explained. “My relationship with the Lord has brought me to this point and I just want to be a blessing to everyone around me.”
Today we continue our “Meet Your Banker” series by talking with Matthew Giroux. Matthew is the Branch Manager at our Ross County Banking Center on Western Avenue in Chillicothe.
Matthew Giroux is the Branch Manager of our Ross County Banking Center on Western Avenue.
Ask Matthew to talk about his role as a community banker and he first mentions his experience working for a big bank. “This is so much more rewarding than corporate banking which is very black and white. In corporate banking, there’s no opportunity to get to know your customers or to help someone who you’ve had to tell they can’t have what they want but that there may be another solution,” he said. “It’s like night and day when you go to work for a bank that actually wants to work with customers.”
While he’s relatively new to VCNB, Matthew has close to sixteen years of experience in banking and a degree in Finance from Ohio State University. The Chicago native’s father attended OSU and so Matthew said he always knew that’s where he wanted to study.
With sixteen years in banking around central Ohio he said that he especially likes working with business customers and small business start-ups. “New businesses are exciting. They’re usually starting a business with a purpose and they’re doing it because they’re passionate about something . . . they’re doing it because they want to, not because they have to.”
However, he pointed out that many small business customers don’t know where to go for an EIN or to register their name. “They don’t know where to start but it’s something we deal with every day so it’s easy for us. It’s a lot of fun to guide customers to where they need to be,” he said.
Matthew and his wife Beth will celebrate their ninth wedding anniversary in May. They have a four-year old son.
In his free time, he is an avid OSU fan and is proud to be a 23 season ticket holder. He is also the Treasurer of the Ohio State Alumni Club of Ross County, belongs to the Chillicothe Rotary, and helps with concessions for the Zane Trace Athletic Boosters. He also represents the bank at the quarterly Ross Chillicothe Chamber of Commerce New Member Breakfast that the bank sponsors.
Until the pandemic caused disruption to daily life, Matthew was volunteering with the United Way, doing taxes for people through the Volunteer Income Tax Assistance (VITA) program which provides free tax preparation services to low to moderate income tax payers in the community. “I was having a lot of fun doing taxes for people a few nights a week and some Saturdays,” he said. He laughed when teased for calling tax time fun. “It IS a lot of fun. You get to meet a lot of people and help others. Plus, I got to expand my own knowledge so I think the program is great,” he said.
“The pandemic has complicated the way we do some things but we are still here helping customers. I’m just a phone call away and we can accomplish everything a customer needs.”
These are challenging times for Americans. Whether you’re an essential employee, working from home, or not working at all, everyone has dilemmas ahead. Some of you are homeschooling your kids for the first time and need ways to keep them busy. Some of you are quarantined alone and need ways to keep up morale. Many of you are essential, working overtime, and fearful of what will happen if you get sick.
Some of you are struggling financially and in other ways.
We want you to know that we will be here for you no matter what the future holds. The wonderful thing about being a community bank is that we are able to quickly change with the times and adapt to the needs of our customers.
VCNB President Mark Erslan praised bank employees for how well they have adjusted in changing times. “I’m amazed at how quickly our employees have been able to adapt to this fluid situation. We’ve had a mix of employees working from home and in our limited access lobbies doing what we can for our customers. Whether we’re discussing options for payment relief or how to bank remotely or helping a customer refinance a mortgage without physically coming in the bank, our employees are working hard to adapt and do what they must to get the job done,” Erslan said. “We’ve been handling routine requests in new ways and our volume has been significant. Our customers have been very understanding and patient with us as well.”
Our lobbies are available by appointment only and transactions are handled through the drive-thru, except in Jackson where they are practicing social distancing in the absence of a drive-thru. Some of our branches have made some small changes to their business hours as well. We are encouraging customers to take advantage of all the tools that allow them to bank and communicate with us from home. That’s for your safety and ours as we do our part to flatten the curve in our state.
With that in mind, we have been working to educate customers on the various ways they can safely do their bank business. For example, we recently wrote about the ins and outs of banking outside the branch and about how the ATM can be used for more than accessing cash and account balances.
We have been interviewing our branch managers for a blog series called “Meet Your Banker.” It’s been fun telling their unique stories. It’s also been heartwarming to hear very similar messages from them all about how they love getting to know their customers and helping people.
As community bankers, we love people and we are committed to being here for you – not just when times are easy – but all the time.
That’s why we’re offering relief options for both personal and business customers. If you are experiencing financial difficulty related to COVID-19, please don’t hesitate to ask for help. Simply call our Customer Service Team at 1.800.542.5004. They will be happy to connect you with the right person who can explain your options and help you best.
We look forward to the day things go back to normal and we are able to greet you in our lobbies. Meanwhile, we encourage you to stay safe wherever you are and know that VCNB is still here for you.
As always, thank you for your patience and for allowing us to be your community bank through this challenging time. Follow us on Facebook and subscribe to this blog to keep up to date with all the ways we are here for you and proud to be your community bank.
We have customers who have banked with us for years without coming into a branch more than a time or two. Want to know their secrets? We’re going to spend some time in the next couple of weeks doing a deep dive into how all of this works but for today, we’ll give you an overview. You’ve heard of thinking outside the box? We want you to think outside the bank!
Many of our customers receive their payroll, income tax returns, social security income, and unemployment income by direct deposit. This means they don’t wait for a check to arrive. Instead, the funds are automatically deposited into their bank account. No wait, no trip to the bank. It’s just there for them.
Customers who don’t come to the bank use their debit cards a lot and get their cash either at the ATM or at the check-out in the store. Since we have joined the MoneyPass® network, VCNB customers have access to a nationwide network of over 32,000 surcharge-free ATMs. That means, no matter where you go in the United States, you are likely near an ATM where the surcharges are free. Read more about that here.
Those customers make deposits using the ATM, Mobile Deposit on their phones, or even through Express Drop at the bank. Mobile Deposit takes checks and you’ll receive immediate credit for up to $1,000 per day if the deposit is made correctly. Checks and cash can be deposited at the ATM and through Express Drop.
These customers who prefer banking outside the branch also know they can apply for loans, open accounts and find many of their answers online. However, they also know how to reach us if they need us. They know that we’re just a phone call or online chat away.
As community bankers, we like people. We like to talk to our customers and get to know them. We like running into our customers at the ball game or in the store. Unfortunately, this period in our life calls for temporary changes and distance.
We thank you for your patience and for allowing us to be your community bank through this challenging time. Follow us on Facebook and subscribe to this blog to keep up to date with all the ways VCNB is here for you and proud to be your community bank.