We have customers who have banked with us for years without coming into a branch more than a time or two. Want to know their secrets? We’re going to spend some time in the next couple of weeks doing a deep dive into how all of this works but for today, we’ll give you an overview. You’ve heard of thinking outside the box? We want you to think outside the bank!
Many of our customers receive their payroll, income tax returns, social security income, and unemployment income by direct deposit. This means they don’t wait for a check to arrive. Instead, the funds are automatically deposited into their bank account. No wait, no trip to the bank. It’s just there for them.
Customers who don’t come to the bank use their debit cards a lot and get their cash either at the ATM or at the check-out in the store. Since we have joined the MoneyPass® network, VCNB customers have access to a nationwide network of over 32,000 surcharge-free ATMs. That means, no matter where you go in the United States, you are likely near an ATM where the surcharges are free. Read more about that here.
Those customers make deposits using the ATM, Mobile Deposit on their phones, or even through Express Drop at the bank. Mobile Deposit takes checks and you’ll receive immediate credit for up to $1,000 per day if the deposit is made correctly. Checks and cash can be deposited at the ATM and through Express Drop.
These customers who prefer banking outside the branch also know they can apply for loans, open accounts and find many of their answers online. However, they also know how to reach us if they need us. They know that we’re just a phone call or online chat away.
As community bankers, we like people. We like to talk to our customers and get to know them. We like running into our customers at the ball game or in the store. Unfortunately, this period in our life calls for temporary changes and distance.
We thank you for your patience and for allowing us to be your community bank through this challenging time. Follow us on Facebook and subscribe to this blog to keep up to date with all the ways VCNB is here for you and proud to be your community bank.