Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Kati Maple. Kati is the Branch Manager of our Pickaway County Banking Center in Ashville.
Ask Kati what she likes best about her job and she immediately starts talking about her customers. The twenty-year banking veteran says that her career has always been centered on helping others and that this is the best part of her job.
Before coming to work for VCNB, she had experience working for another bank, was a stay-at-home mom, and sharpened her customer service skills helping antiques venders through the Scott Antique Company. But she describes coming to work for VCNB as “a little like coming home.”
While she has been in Ashville for the last five years, customers in Bremen and Lancaster will know her as well. She started out as a teller in Bremen before being promoted to Head Teller and then to New Accounts Officer before becoming Branch Manager. From there, she moved to our branch on East Main Street in Lancaster to be Branch Manager for five years.
When the bank acquired branches in Pickaway County, Kati’s experience with VCNB and her attention to customer satisfaction made her a good leader for the Ashville office. “I love to offer good customer service. I like to problem solve and love when I can figure out a customer’s issues. That’s rewarding to help and to be a resource for them,” she said. “Even with seventeen branches, we are still a community bank. We’re still allowed enough leeway to help customers in a way that you just don’t find at big businesses. I mean, we all know the Executive Team here. We all know the President. We all are given the confidence and the freedom to work together.”
Kati has a tightknit family and one built around their faith. Her two grown daughters also work in careers of service to others – Haley is a teacher and Lydia is a nurse. She was also proud to welcome a son-in-law, Bryce, to her family last year. As her family’s middle child, she remains close to both her sisters as well.
Her husband Mike is deceased, but Kati remains close to his family and spends much time with her church family where her father-in-law is the pastor. She teaches Sunday School and helps with Bible School every year.
In Ashville, Kati and the staff are involved in a number of community activities. They help with weekend packs of food and snacks for students at Teays Valley Local Schools. The bank provides the chicken for the community’s free Gazebo Gatherings picnic over Labor Day weekend and the staff helps serve. They also pass out water at the 4th of July celebration fish fry. “It’s important to be out in the community and I wouldn’t have it any other way,” she said.
Relationships and people are important to Kati and are at the heart of everything she does. “My home family, my church family, my community family and my relationship with God are the most important things in my life,” she explained. “My relationship with the Lord has brought me to this point and I just want to be a blessing to everyone around me.”