In Their Own Words: Community Banking According To Our Branch Managers

We are proud to be a community bank. What does it really mean to be a community bank? We asked some of our branch managers to tell us in their own words what community banking means to them and what they like best about being a community banker. Here’s what they had to say!

“One of the things I appreciate about working for a community bank is that we get to know our customers and their unique needs. Growing up on a farm, I understand a farmer’s business and their needs. They don’t have to explain their life and the challenges to me the way they would to someone without that background.”

Katy Hanes

“I like being able to get to know my customers and I think they appreciate the personal touch they get from us. That’s not something that’s encouraged or even possible at big banks so it feels really good to offer it here.”

Matt Hearn

“One thing I really like about VCNB is that they encourage us to get involved in the community, they reward us for volunteering and they want us to know our customers.         I never had that before at my old job.”

Christina Wine

“The thing about working in a bank in a small community is that you get to know almost everyone and they get to know you. It feels good when someone calls and asks for you. It tells you that that you’re doing something right – that you’ve built a relationship with that person and that they trust you to take care of them.”

Charlotte McCarty

“It’s going to sound cheesy but I love helping people, especially the problem solving aspect of what I do. I appreciate that we are taught about why a policy or procedure exists and the bank gives us the tools and leeway to work with our customers.
We’re sometimes able to find ways to help the customer whether it’s helping them get approved for a car loan because their car just blew up or finding ways to help them
stop over drafting an account.”

JJ Wright

“You don’t find that community feel just anywhere but our involvement in the community allows us to be a resource to customers. That extends to employees too. When your staff and coworkers feel like family, you all work together better. You help each other out more and you feel like we’re all in this together.”

Brittany Walters

“I like to problem solve and love when I can figure out a customer’s issues.
That’s rewarding to help and to be a resource for them. Even with seventeen branches, we are still a community bank. We’re still allowed enough leeway to help customers
in a way that you just don’t find at big businesses. I mean, we all know
the Executive Team here. We all know the President.
We all are given the confidence and the freedom to work together.”

Kati Maple

“Do you know how important it is to work for a company that encourages employees to get involved? And it’s not just about opening savings accounts and lending money. It’s about helping out at events and going to the fair to buy livestock. I was a 4-her once and I remember how important it was to have businesses support the livestock sale. That’s where I got the money to open my savings account, from taking hogs to the fair!”

Jeremy Robson

“This is so much more rewarding than corporate banking which is very black and white. In corporate banking, there’s no opportunity to get to know your customers or to help someone who you’ve had to tell they can’t have what they want but that there
may be another solution. It’s like night and day when you go to work for a bank that actually wants to work with customers.”

Matthew Giroux

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Meet Your Banker: Brittany Walters

Our lobbies are available by appointment only but our bankers are still here to help you! Today we continue our “Meet Your Banker” series by talking with Brittany Walters. Brittany is the Branch Manager of our Ross County Banking Center on Main Street in Chillicothe.

Brittany Walters

Brittany Walters is the Branch Manager of the Ross County Banking Center on Main Street in Chillicothe.

Brittany started her career, not in banking, but in customer service. She first worked for a major cell phone provider before becoming a personal banker at a big bank. Consequently, care for customer satisfaction is evident whenever she talks about helping customers.

She talks a lot about educating customers so that they can help themselves. “I don’t want to just tell a customer what kind of product they need. I like to guide them and help them feel comfortable with their choices,” she said. “It’s rewarding to educate someone about how their choices effect their credit and then to see their credit score go up because of their hard work.”

Brittany believes that offering this kind of education to customers is an important part of community banking. “You don’t find that community feel just anywhere but our involvement in the community allows us to be a resource to customers,” she said. “That extends to employees too. When your staff and coworkers feel like family, you all work together better. You help each other out more and you feel like we’re all in this together.”

The Jackson native went to Shawnee State University. She has been married to her husband Tim for eight years and the couple have two young boys. They live just outside Chillicothe where they have spent the last few years transforming their property with fruit trees, berry bushes and garden space. They even raise chickens for the farm fresh eggs and have enjoyed having baby chicks this spring.

She said they attempt to expand their crop every year and work to preserve beans, spaghetti sauce and other goodies to enjoy later. “We love doing anything outdoors! We especially enjoy hiking and spending time in the woods as a family,” she said. “And we love our garden! It’s a lot of work but it’s so rewarding to eat the food you grew yourself!”

Brittany is also involved in the community through annual events like Salvation Army bell ringing each Christmas and working the Buck Fifty. The Ross Chillicothe Chamber of Commerce is another organization she is involved with. She especially enjoys the Chamber’s quarterly New Member Breakfast which the bank sponsors. “It’s a lot of fun to network with new members. There’s good food and you get to hear about their plans for their businesses in the community and about how the bank might help,” she explained.

“And after all. Isn’t that what community banking is all about? Getting to know your neighbor and seeing how you can help?”