Today we continue our “Meet Your Banker” series by talking with Brittany Walters. Brittany is the Branch Manager of our Ross County Banking Center on Main Street in Chillicothe.
Brittany started her career, not in banking, but in customer service. She first worked for a major cell phone provider before becoming a personal banker at a big bank. Consequently, care for customer satisfaction is evident whenever she talks about helping customers.
She talks a lot about educating customers so that they can help themselves. “I don’t want to just tell a customer what kind of product they need. I like to guide them and help them feel comfortable with their choices,” she said. “It’s rewarding to educate someone about how their choices effect their credit and then to see their credit score go up because of their hard work.”
Brittany believes that offering this kind of education to customers is an important part of community banking. “You don’t find that community feel just anywhere but our involvement in the community allows us to be a resource to customers,” she said. “That extends to employees too. When your staff and coworkers feel like family, you all work together better. You help each other out more and you feel like we’re all in this together.”
The Jackson native went to Shawnee State University. She has been married to her husband Tim for eight years and the couple have two young boys. They live just outside Chillicothe where they have spent the last few years transforming their property with fruit trees, berry bushes and garden space. They even raise chickens for the farm fresh eggs and have enjoyed having baby chicks this spring.
She said they attempt to expand their crop every year and work to preserve beans, spaghetti sauce and other goodies to enjoy later. “We love doing anything outdoors! We especially enjoy hiking and spending time in the woods as a family,” she said. “And we love our garden! It’s a lot of work but it’s so rewarding to eat the food you grew yourself!”
Brittany is also involved in the community through annual events like Salvation Army bell ringing each Christmas and working the Buck Fifty. The Ross Chillicothe Chamber of Commerce is another organization she is involved with. She especially enjoys the Chamber’s quarterly New Member Breakfast which the bank sponsors. “It’s a lot of fun to network with new members. There’s good food and you get to hear about their plans for their businesses in the community and about how the bank might help,” she explained.
“And after all. Isn’t that what community banking is all about? Getting to know your neighbor and seeing how you can help?”