Doug DeLong is a Lender at the Salt Creek Banking Center in Laurelville
If you’ve seen one of our billboards or heard our current radio spot, you know we say that if you want to redo your home or build new, we’re the bank for you. We hear from countless customers that building a home with VCNB financing is easy or that they love our Home Equity Line of Credit. So we chatted with one of our lenders to find out what he believes our customers like best about financing these types of projects with us.
Doug DeLong is a Loan Officer in our Salt Creek Banking Center in Laurelville. He has worked in this office for thirteen years and is a favorite among customers around Laurelville. He expressed excitement about the construction and home equity loan specials VCNB is currently offering. “There are many things that set our bank apart, and these products are at the top of the list,” DeLong said.
Building a home can be an intimidating process for the customer but DeLong said he works to make the financing part as easy as possible. “We pride ourselves on being available to the customer and their contractor for communication during the important building process,” he said. “Frequent communication is necessary. We inspect the home each time a contractor requests a draw from the loan. We also speak to the customer before releasing the funds to the contractor to make sure the customer is happy with the work thus far.”
One thing that sets apart VCNB from many other banks is the turnaround time for loan draws. “There are typically no cumbersome delays in the draw process, as there are at many of the larger banks. Quite often, we can have an inspection done on a home and have the draw disbursed the same day! I doubt this is ever the case at the large banking institutions,” DeLong ventured. “We make it a priority to be prompt, knowing how important it is to the customer.”
He indicated there are many advantages when it comes to the VCNB Home Equity Line of Credit as well. “No closing costs is one big plus.* The rates and easy ability to access your money are others. And, as always, the great customer service continues to set us apart.”
VCNB does have a HELOC special that makes this project even more rewarding for the customer at this time. Click here to read about the special which expires May 15, 2016.
DeLong expressed how easy it to is love his job when he feels like the customer comes first and the loan products are good for the customer. “I like seeing dreams come true for my customers. A new home is one of the biggest dreams people have in life – it’s rewarding being involved in that process. These are just a few reasons I am proud to work at VCNB, a bank that truly cares about our customers’ well-being!”
*There are no closing costs unless the amount of the loan is over $100,000. Borrowers will be assessed fees for title, insurance and survey. If the loan is closed within three years, borrower will be assessed a $500 fee.