While it has been some time since Suellen Nice served VCNB customers as a teller in McArthur, she has long been an anchor behind the scenes and helping a different kind of customer – her bank coworkers – through her role in Human Resources. Much to the dismay of many of her coworkers, the 34 year veteran of the bank will wrap up her VCNB career on February 25.
Suellen began her career at VCNB in 1984 as a receptionist. Her degree in Secretarial Science from the University of Rio Grande made her a great fit for this position answering phones, typing, helping with Jeanie cards and all manner of responsibilities that kept the workday interesting. She left McArthur for a few years and then returned to the bank in 1988 where she tried her hand as a teller, working in McArthur’s old back lobby where customer traffic was constant and the pace was fast. She then returned to receptionist and secretarial duties and also helped out as a New Accounts officer at one time, but found her calling when an opportunity opened up in Human Resources in 1996.
While her duties are varied, her biggest focus involves payroll and benefits administration. Over the years, she has also been a friendly face who welcomed new employees to the bank. As the person who helps employees solve problems and answer questions related to their health care and retirement related benefits, Suellen is known for her problem solving skills and for being a helpful resource. “It gives me a sense that I can help people. It’s my job to try to make things right and I like that I can make life easier for people,” she explained. “Being here for 34 years, I know who does what and who to turn to for answers or help. I enjoy being that person for my coworkers.”
When asked what advice she has for someone new to a job, she encouraged patience and a willingness to learn. “Don’t expect to know everything in a short period of time. Ask questions and learn as you go and remember that you aren’t expected to know everything on the first day. Be willing to listen and learn and you’ll be fine,” she said.
Suellen looks forward to spending more time with her family. Her husband Keith is retired and she’s excited to spend more time with her grandsons who are 6, 2 and 1. She also enjoys reading, antiques, puzzles and travel. “I have no plans other than spending more time with my grandsons but I look forward to the freedom to do what I want,” she smiled.
Even though she looks forward to the freedom that retirement affords, she said that leaving wasn’t an easy decision. “I love my job so it was definitely a hard decision but I think the timing is right. I will miss the people more than anything because I’ve become close to so many people here and I’ll miss those interactions.”
Suellen plans to celebrate her last day quietly with her coworkers in McArthur.