Who We Are: Embracing Community Through Our Core Values

The theme of 2019 here at VCNB will involve something extremely important to us. We’ll be talking about our Core Values throughout the next twelve months.

You already know that we are a community bank and that we’ve been serving customers for 152 years but do you really know what we believe in and what we value? Our Core Values answer that question. They say that Community, Leadership, Integrity, Progress and Relationships are important to us.

Today we want to tell you a little about our Community philosophies and how we apply them.

When we have a branch in a community, we are there because we want to be part of that community. We want to be thought of as the neighborhood bank that looks after its customers, that provides jobs for locals when possible and that invests in the community where there is opportunity.

We leave it up to the management of local branches to determine how their community funds should be spent and we encourage our employees to be active through volunteerism and supporting local events.  In fact, we offer our employees some incentive to get involved – they can volunteer on bank time or receive a little time off when they volunteer on their own time.

It’s rewarding to hear about all the things our employees are doing in their communities. Some volunteer with food pantries and animal shelters while others are working with community theaters, helping out at events and even serving on boards.

Our public relations donations are spent in a number of ways. Large donations have been given in recent years to school programs, foundations and to groups that help seniors. Small donations are given to almost every type of event, fundraiser and organization imaginable.

We try to be good neighbors, to keep our offices looking nice and to be known in the community as a resource, not just for bank business, but for the community as a whole. We thank you for supporting us in your community.

VCNB Announces Tenth President In 151 Year History

Mark ErslanVinton County National Bank is pleased to announce that Mark Erslan has been named by the Board of Directors to replace Ron Collins in anticipation of Collins’ 2019 retirement. Collins has served Community Bancshares, Inc., the bank’s holding company, for over twenty years. This included nine years as president of First Bremen Bank and nine years as president of VCNB.

Erslan began his career with VCNB in 1992 after graduating from University of Rio Grande with a degree in Business Management. His first position with the bank was Management Trainee in the Operations Department. The following year, he requested a position interacting with customers and was entrusted with a Branch Manager position in the bank’s new Ross County market. Since then, Erslan has held various roles within the bank including Consumer Lender, Vice President of Lending and, most recently, Executive Vice President Head of Lending.

He is optimistic about the bank’s future and indicated he plans to continue following the bank’s current growth strategy. “We look forward to steady growth in the communities we serve by continuing to provide our customers with excellent in-person service while embracing new technology to provide additional conveniences on-line,” Erslan said.

“I am eager for the opportunity to lead the bank in this position. In my 26 years with VCNB, the past presidents have played a significant role in my development and I hope to pass that along to the next generation of bankers,” he continued.

Collins will help with the transition by continuing as CEO through 2019. He also plans to remain on the Board of Directors.  “It was a pleasure and honor to lead this organization and be able to work with such dedicated people.  I am pleased that Mark will be our new president. Over the years he has demonstrated his commitment to our bank, our customers and the great communities we serve,” Collins said.

VCNB Business Support Team Works For You

As a business owner, you need every dollar and every minute to work for you. Your bank also needs to work for you. Here at VCNB, we understand that and we provide a Business Support Team to help you with business problems and solutions.

We recently sat down with Monica DeLong, Vice President of Retail Accounts at VCNB, to talk about what sets VCNB apart in the world of business banking. She had a lot to say on this subject.  “Most banks offer basically the same products so the things you find at big banks or regional banks are the same products we have here. What sets us apart from all the others is the dedication we have to our business customers and the services we provide them,” DeLong said.

In fact, VCNB offers a dedicated support phone line that rings into the Business Support Team. “When they call, they will hear a familiar voice, someone they’ve likely worked with before and someone who understands their business and what they need,” DeLong explained.

Another thing that makes VCNB unique is the complimentary set up services and training provided by bank employees. “If you sign up for Remote Deposit Capture, we don’t just ship the equipment to you. We actually go and set up for you. We demonstrate it, we help you learn how to use it so you’re comfortable and are ready to make those deposits from the comfort of your office. The same goes with payroll. If you use our payroll services, we come to you and we train you to use it. Then we offer support if you need it later.”

She pointed out that VCNB is also one of the few banks that offers Rewards Points for business checking customers. These points can be earned by using bank products and a debit card. They can be redeemed for cash back to the account, making it easy for business customers to earn a little extra cash just for doing their banking.

Another quality that many customers appreciate is the flexibility in online and mobile banking. With online banking, the account holder can assign as many people as needed to use online banking and to see as much or as little of the online banking content as necessary. So the employee responsible for payroll can be given access only to the payroll portion of online banking while another employee may only be given access to wire transfers. Checks and balances can also be put in place so that one person initiates something but a second person has to approve it.

“It’s our service that sets us apart,” DeLong pointed out. “We want the entire relationship with the customer so we want to make sure the entire process is a positive one. You’re never just a number, you’re a name and we know who you are.”

Ready to move your business relationship to a bank that really wants to work with you? Find your closest branch here! 

Rita Teeters To Retire Thursday

When Rita Teeters talks about her upcoming retirement from Vinton County National Bank, she doesn’t seem as eager to leave work as she does to simply have free time to do as she wishes. Rita will retire Thursday after accumulating 35 years over two stints with the bank.

She started her career with VCNB in 1964. Back then, the bank was still small with just one location in McArthur and a modest staff that included only a handful of women. “One person answered the phone. That’s how small we were,” Rita said. “And there were just a few of us girls in the Accounting Department.”

Rita Teeters Retires croppedThese were prosperous years and, as the bank grew, so did the presence of other women. Rita’s job was to operate the proof machine, a large piece of equipment used to process transactions and ultimately make sure the bank was balanced at the end of each day.

She worked in the Accounting Department until leaving in 1979 while expecting her first child. “When Carla came along, I never expected to keep working. That’s just what you did back then. You stayed home and raised kids,” she explained. “But when I left, Bob Will told me I would always be welcome if I ever wanted to come back.”

Nineteen years later when Carla was in college and son Kevin in high school, Rita found herself looking for work to help her family through a rough patch.  “I answered an ad in the county paper because someone was looking for a proof operator. That’s what I did for the bank so I applied for it. Well, never did I guess it would bring me back here,” she said.

That was 1998 and she says a lot had changed during her nineteen year absence. “They had changed to a ten key proof machine. It was so small! And different! I had to learn it all over again!”

The bank had also embraced technology during her absence and she had to learn computers for the first time. “Kids today just grow up knowing these things but I had to learn. They were patient with me and I was grateful,” she laughed.

She has seen even more changes in banking since that day. Now she works in the bank’s Operations Department as a Senior Operations Processor. “We do a lot of the same things but the way we do them has changed. Computers have taken a lot of the labor out of what we do,” she said while citing some specific examples including how customer account statements are created. Today, statements are automatically generated by computers. Then, they were created manually by people. Returned checks were filed daily, checked off the customer’s statement and then mailed with the statement to the customer.

Rita also reminisced about the people and other aspects of the bank. As a young woman, she worked for Belle Jenkins, the bank’s first female employee who was known for her no-nonsense approach to work and impeccable style. “A lot of people were intimidated by her but I really liked Belle. She was a good role model for us all,” Rita said as she talked about the day the bank ladies learned they could wear pant suits to work. “I never saw Belle wear anything but a dress or skirt but she wore a pant suit to work one day. She came down to the basement and announced that we would be permitted to wear pantsuits but that the bottom of the jacket had to come to our wrist when we stood,” she explained.

She reminisced about other aspects of the changing dress code including the official bank blazer that every employee was expected to wear every Friday. Many bank customers might remember them in different colors over the years including burgundy, navy blue and gold. “We had to wear them every Friday. That was dress up day,” she said.

Rita talked about others who have come and gone from the bank since she started. “So many of them have passed,” she said while talking about popular bank personalities like Jerry Griffith who was a favorite banker of so many customers that his line would stretch through the lobby while other tellers stood with no customers to wait on. She smiled at the memory of Bob Will, Jr. who carved out time each day to speak to every employee. “He always made you feel like you were important,” she said.

During her time with the bank, Rita has worked for five of the bank’s nine presidents. She has witnessed the bank’s growth from one small community branch with only a handful of employees to a large operation with seventeen branches and close to 250 employees.

“I have enjoyed working here. They’ve been real good to me but it’s time to go. It’s been 35 years and I’m ready to have some freedom, to not have a routine. I told the girls the other day, it’ll be nice to not have to go out into the cold in the mornings,” she laughed.

Rita plans to spend some time on sewing and quilting projects and looks forward to spending more time outdoors next summer. She says she’s “the gopher” for the family farm and is most enthusiastic about spending more time with family. She has been married to her husband Kayle Teeters for forty years and she hopes to spend more time with him, their children and three young grandsons.

Rita, we wish you all the best in your retirement and hope you enjoy your newfound freedom!

Why We Are Thankful

Give thanks with a greatful heart - Thanksgiving day lettering calligraphy phrase with leaves and hearts. Autumn greeting card isolated on the white background.jpg

We asked our employees to tell us what they’re thankful for this Thanksgiving! Here are a few of their responses.

There are so many things to be grateful for! Faith, family, friends, health and each new day are all blessings I am thankful for. I am also thankful for my job with VCNB and for the opportunity to transfer to a new position this year!

Grace Delong
Indirect Loan Processor

* * *

I am thankful for my two daughters. They are truly the best blessing I could have ever asked for. I’m also thankful for my family and friends. They are always there to help and support me.I am very thankful for my job. Without my job I wouldn’t have been able to provide for my daughters.

Kati Maple
Branch Manager, Pickaway County Banking Center – Ashville

* * *

Most of all, I am thankful for family. I know that sounds so typical but you haven’t met my family! We are not typical!

Barbara Perry
Teller, Pickaway County Banking Center – Circleville

* * *

First and foremost, I am thankful to serve a God who gave his son so that I may have everlasting life. I am thankful to have great family and friends to share my life with. I am thankful to have the ability to pull memories of loved ones who have gone before me. I am happy to live in this beautiful free country where I can make my own choices. I am also grateful to be able to help others as the opportunities arise. All in all I am a very thankful and blessed lady.

Monica Delong
Retail Accounts, VP

* * *

Thanksgiving is here, with another year coming to an end. I have always thought of Thanksgiving as a favorite holiday of mine. We can celebrate together, giving thanks to the God that we serve for what he has done for us. I am thankful for my wife, children, and now grandchildren for the happiness they give me. As I continue to age, I am more and more thankful for the health that I have. We cannot forget the country that we live in, and the freedoms that we take for granted. I will, also, pause to thank VCNB for the opportunities that they give to us to grow and serve the communities that we work in. Lastly, I was born on Thanksgiving!

Dale Massie
Senior Retail Lender, Jackson County Banking Center

* * *

I have so much to be thankful for. God has blessed me with a wonderful family, nice home, a good job and so many other things that we sometimes take for granted. I hope everyone has a Happy Thanksgiving and enjoy your time with family and friends.

Charlotte McCarty
Branch Service Manager, Vinton County National Bank – Wilkesville

* * *

I am thankful for having two healthy little boys who fill my heart with joy, along with my husband who is my biggest supporter and best friend. I am thankful for having a great place to work at that is so understanding to a working mom and the hiccups that happen with having two small children.

Emilee Harper
Branch Manager, Pickaway County Banking Center- Commercial Pont

* * *

I am thankful I work for a company that allows – and encourages – personal involvement with my community and allows me the freedom to make sure I can be there (wherever “there” may be from time to time) for my family. I live a busy life between my professional life and the extracurriculars my family is involved with and the groups and organizations that are important to me. The ability to simply “be there” sometimes is greatly appreciated. Add to the fact that I call Southeast Ohio home – I’m born and raised here – and there’s a certain pride I have in making a living here. I’d feel silly asking for much more than that.

Austin Rohr
Marketing Specialist

* * *

I am thankful for nights that turned into mornings, friends that turn into family, and dreams that turned into reality.

Erin Hart
Teller, Salt Creek Banking Center

* * *

This holiday season, I have the privilege of hosting our family’s Thanksgiving gathering for the very first time. In October, we were blessed with a new home and enough space to accommodate my 20+ loved ones for dinner. I am so very thankful for the opportunities given to me in 2018, and more importantly, to be able to share them with the people I love. To my father who returned home from surgery just last week, I am grateful to have you here to cut the turkey. Happy Thanksgiving to all!

Nicole Scott
Branch Service Manager, Friendly Bremen Banking Center – Bremen

* * *

This Thanksgiving, I have so many things to be thankful for. Here are just a few. First and foremost, I’m thankful to have a God that forgives us and loves us unconditionally. I’m thankful for my family and friends and I’m thankful for our military who fight for our nation’s freedom every single day so we can be free. Happy Thanksgiving everyone!

Patricia Scott
Senior Teller, Ross County Banking Center – Richmond Dale

* * *

This year I am thankful for another fantastic year with my husband. We have built a beautiful life and I am thankful for it each and every single day. We adopted the sweetest/crazy puppy this past January and have truly enjoyed watching him grow into an amazing companion to us. We have a home that we built together fifteen years ago filled with all of our precious memories. We get to travel and well, just spend as much time together as we possibly can. He is my best friend and I am more than blessed and thankful to get to live my life with him.

Emily Wangler
Personal Banker, Franklin County Banking Center

* * *

I wish to give thanks for all the blessings I have today. I’m thankful for all those around me – my co-workers, customers, friends and my family. I’m grateful for my good health, living life to the fullest with my family, and getting to call beautiful Vinton County my home.

Beth Ann Patterson
Senior Retail Accounts Officer, Vinton County National Bank – McArthur

* * *

I am thankful for my home, family, and for the memories we make everyday.  For the love ones that I lost. Who taught me to live life to the fullest and gave me the opportunity to love them in return. I am blessed each day and thank God for the great scenery.  All the colors in the fall, to the first frost, only to start at the beginning with all the colors of spring. Each day is a blessing and I’m thankful.

Tracy Nichols
Senior Customer Service Representative

* * *

I am thankful every day for our God, family, health, home, friends and neighbors. Happy Thanksgiving to all!!!

Melda Cottrill
Personal Banker, Canal Banking Center

* * *

This year I am especially grateful for our new house and family. From my sister giving birth to two beautiful twin girls in September (I’m an uncle!) to the more recent loss of my grandmother only a few short weeks ago, it’s been an eventful year. I feel lucky to have such a supportive and loving family through the high and low moments of life.

Mitchell McCrady
Personal Banker, Friendly Bremen Banking Center – Pataskala

* * *

I am so thankful for my family. My wife and children and all of my family, whether they’re blood related or not. They all collectively make my life better and without them, I’d be lost. They’re my biggest supporters through everything and my biggest comforters when things aren’t so good.

Johnathon Bentley
Teller, Vinton County National Bank – McArthur

 

From all of us here at VCNB, we wish you and yours a happy and peaceful Thanksgiving. We are thankful to be a community bank with hard working employees and to be serving customers in so many amazing communities. We thank you for your business!

Free Credit Freezes: Time to Rethink Your Protection?

The days of paying to protect your credit files are coming to an end.

Credit freezes and unfreezes with the three major credit bureaus — Equifax, Experian and TransUnion — will be free for everyone by federal law starting Sept. 21. Fraud alerts, which always have been free, will be extended from 90 days to a year. Credit locks, a product promoted by the credit bureaus, will continue to be free at two bureaus and offered as part of bundled services at a third.

How will these changes affect which you should pick? Consumer advocates continue to recommend freezes, and not having to pay to freeze or thaw credit makes the case even more compelling. But some people instead may want locks for the convenience; they can be done using the credit bureaus’ smartphone apps.

At the very least, everyone should set up fraud alerts, which require businesses to take reasonable steps to ensure that a person applying for credit in your name is actually you.

If you want to block access

Credit freezes offer the strongest protection against an unauthorized person opening an account or getting credit in your name.

Credit locks, which the bureaus voluntarily offer, do much the same thing as freezes: They make your credit records off-limits to potential lenders and credit card issuers.

Here’s a breakdown:

Credit freezes are:

  • Mandated by federal law to be made available.
  • Free from each credit bureau, without special conditions.
  • Placed and lifted online or by phone, requiring a PIN to change status (taking minutes).
  • Potentially time-consuming; if you lose your PIN, you may have to request a new one via U.S. mail.

Credit locks are:

  • Offered voluntarily by each credit bureau.
  • Offered free from Equifax; offered free with an agreement to receive marketing emails from TransUnion; and offered for a fee as part of a monthly monitoring service by Experian.
  • Placed and lifted with an app (taking seconds).
  • Relatively quick and easy to regain access to if you forget a password.

Another issue is legal rights, depending on the credit bureau and what service you use.

With credit locks at Experian and TransUnion, you give up the right to sue the companies in class-action lawsuits. Freezes and Equifax’s lock don’t require you to sign such a waiver.

What the experts choose

So which is better? Chi Chi Wu, staff attorney for the National Consumer Law Center, says it’s the freeze, hands-down.

“A freeze is something that is now mandated by federal law,” she says, “whereas the lock is a voluntary feature, and so if something goes wrong … there’s really not much recourse, except for maybe contract law.”

Her credit reports are frozen.

But credit expert John Ulzheimer made a split decision. At Equifax, “the practical difference between a lock and a freeze is negligible in my eyes,” he says. He chose the lock because it’s more convenient.

He froze his accounts at the other two bureaus because he was unwilling to pay for a lock or to accept marketing emails in exchange for a free lock.

Fraud alerts: added security

Both Wu and Ulzheimer say no one should be without at least a fraud alert.

“There’s really nothing wrong with obligating a bank to at least call you and say, ‘Hey, John, are you really the one who is standing in front of a finance manager at a car dealership trying to get an auto loan right now?’ I think that’s just smart credit management,” Ulzheimer said.

Ulzheimer has fraud alerts in addition to his freezes and lock. “People tell me it’s redundant, like putting a safe inside of a safe,” he says, but he likes having the extra protection.

More From NerdWallet

Bev O’Shea is a writer at NerdWallet. Email: boshea@nerdwallet.com. Twitter: @BeverlyOShea. The article Free Credit Freezes: Time to Rethink Your Protection? originally appeared on NerdWallet.

 

ATM Freedom Has Arrived For VCNB Customers

VCNB is part of the Money Pass networkVCNB is committed to providing customers with a great banking experience. One comment that we often hear is about the need for more ATM access in the areas around our eight county area. That’s why we have joined MoneyPass®, a network that will provide VCNB customers access to a multitude of ATMS with no surcharge.

With 32,000 MoneyPass ATMs nationwide, you’re sure to find a surcharge-free ATM near you. Whether you’re on vacation, away at college or just hanging out in your own community, there is likely a MoneyPass ATM nearby.

Ready to get started? You can search for an ATM near you on their website or with their app. Just search MoneyPass in the app store of your mobile device or click here to visit their website. 

What Is An HSA?

Healthcare image.jpegAs you’re navigating the world of health insurance you likely have encountered the term HSA. Do you know what HSA means?

HSA stands for Health Savings Account and this is an easy way for folks who have high deductible insurance to save for medical expenses and to reduce their taxable income.   If you are enrolled in a high-deductible insurance plan as defined by the government, you can qualify for an HSA. This year, to be eligible for an HSA, you must have an annual deductible of at least $1,350 for an individual and $2,700 for a family. This is set by the federal government and is subject to change in future years.

Each year you will decide how much to contribute to your HSA account although your annual contribution cannot exceed government mandated maximums. For 2018, the contribution limit for an individual is $3,450 and the contribution limit for a family is $6,900. Adults over 55 can add up to $1,000 more.

These contributions are tax deductible and the distributions are tax free when used for qualified medical expenses.

At VCNB, you will receive a debit card and a monthly statement with check images. Your first order of checks will be free and you will have unlimited checking writing. There is an initial $25 set up fee for the account. This fee will be waived for customers who present this coupon.

There is also a $3 monthly fee which will be waived for customers who select eStatements.

Want to learn more or open an HSA online? Click here and look under the Savings Accounts tab.

You can also seek more information or open an HSA in any of our seventeen locations.

 

 

Nine Expenses to Pack in Your Moving Budget

Moving comes with a long, expensive to-do list.

The average cost to for a local move from a two-bedroom apartment or three-bedroom house ranges from $400 to $1,000, according to HomeAdvisor’s True Cost Guide. While you’re choosing a place to live and deciding what to pack, having a plan for expenses can ensure your budget doesn’t get lost in the shuffle.

“It’s very easy to overlook minor details because when you’re moving, you’re looking at getting your stuff from point A to point B,” says Jessica Nichols, a director at Avail Move Management, a relocation and transportation service in Evansville, Indiana.

Preparing for moving costs can help alleviate emotional and financial strain. Consider these less-obvious expenses.

  1. Peak surcharges

Many moving and truck rental companies raise rates during busy times like summer and weekends. If you have the flexibility, relocate in an off-peak period to save money.

  1. Packing materials and equipment

Buying items like boxes, bubble wrap and packing tape can add up. For example, U-Haul sells large moving boxes for $1.63 to $1.99 each, depending on how many you buy. Be realistic about the number you need to avoid costly miscalculations. Or, seek free materials from friends or online.

Additionally, consider the items you’ll need to safely transport your belongings, including furniture covers, hand trucks and bungee cords. If your movers don’t provide them, or you aren’t hiring professionals, renting or borrowing is more affordable than buying.

  1. Excess cargo

The more stuff you schlep, the more you’ll pay. Movers usually factor the number and weight of items into the bill. Expect additional fees for valuable or large items like pianos that require extra time, space or labor.

Hauling everything yourself? A bigger load can require a larger vehicle or more gas-guzzling trips. To save money, donate or sell what you can before you move.

  1. Cleaning

You’ll likely need to tidy up your current place, especially if there’s a security deposit at stake.

Housecleaning services typically charge $200 to $300 for a one-time cleaning, according to HomeAdvisor. You’ll save money by doing some or all of the work yourself.

  1. Utilities

Watch for deposits, taxes, and connection and installation fees when setting up utilities at your new address. These could range from $10 to $200 or more. Ask power, internet and other service providers about charges in advance.

  1. Food

Food expenses can pop up, too. Think snacks for the road, restocking the refrigerator and pantry, and feeding friends who’ve helped. Shopping wholesale clubs could be a smart strategy to feed a crowd.

  1. Lost or damaged items

Some belongings might not survive the journey. Depending on what you’re transporting and how far, it may be worth purchasing protection to repair or replace property.

“Nobody wants to think about their items getting broken. Ideally that would never happen, but in the real world that’s something you need to plan for,” says Nichols.

Most movers provide basic valuation coverage, which limits their liability to 60 cents per pound, per item. For a 40-pound TV valued at $500, that’s $24. Top-tier options and separate insurance plans offer higher or full values, but it will cost extra. If you have homeowners or renters insurance, you likely have some coverage. Check your policy.

  1. Tips

Movers appreciate tips after a long day of heavy lifting. Give tips based on your satisfaction level, but a good rule of thumb is 5% of the total bill.

  1. Storage

If you can’t immediately move your possessions into your new home, you might have to rent a self-storage unit. Costs vary by size and location. Public Storage units in Austin, Texas, for example, range from about $30 to $300 per month. The less time and space you need, the less expensive the unit.

Make your budget move-in ready

Mentally walk through your moving process from start to finish. Outline the potential items and services you’ll need at least a month ahead. Then, research prices and get multiple estimates for the best deals and service, Nichols says.

Leave wiggle room for unexpected costs and take your time purchasing new home furnishings, says Daria Victorov, a certified financial planner at Abacus Wealth Partners in San Mateo, California. Remember, you don’t have to buy everything at once.

“When you move into an empty house it feels like you need everything right away,” Victorov says. “Before you move, figure out what those essential items are, the things that you use every day and that’ll help you figure out your budget, too.”

This article was written by NerdWallet and was originally published by The Associated Press. Lauren Schwahn is a writer at NerdWallet. Email: lschwahn@nerdwallet.com. Twitter: @lauren_schwahn. The article 9 Expenses to Pack in Your Moving Budget originally appeared on NerdWallet.