When Kathy Cooper talks about her years as a banker, it’s clear that this has been a career and a passion rather than just a job. She will retire January 31, closing a 35 year chapter of her life’s book. But she insists this is just the end of a chapter and that she still has a lot of life and maybe even some new pursuits ahead of her.
Kathy has been with Friendly Bremen Banking Center since 2001 but had a varied and interesting career with other banks prior to that. In fact, she began her banking career in 1983 when she started as a part time teller at Equitable Federal Savings and Loan in Lancaster. Six months later she moved into middle management and hasn’t looked back since.
Kathy grew up in Lancaster on what she calls “Main Street USA.” Her father owned retail businesses in downtown Lancaster which she said was a quintessential small town. She wanted to be an educator but, after some time in the education program at Ohio University, decided this was not the career for her and took that first position as a part time teller.
Customers in Bremen often think of Kathy as the face of the bank as they often see her out and about in the community and because she is a veteran Bremen banker who has helped many of them realize their life’s dreams as their lender.
She has worn many hats in the world of banking and says that she has seen and done almost everything. From a bank run in the early eighties to changes in banking culture to holding a stock broker’s license for one of her prior employers, she said that every job and each person she worked with over the years taught her something. “I’ve been fortunate to have great individuals, maybe you would call them mentors, who took the time to ask questions and give feedback and to help form me,” she said. “I’ve met many interesting individuals who have helped me in some way and I’m grateful for that.”
When it comes to banking in general and lending in particular, Kathy has some strong opinions about what it takes to be successful in a hometown atmosphere. “You have to be approachable and be able to talk to people on their level so they feel comfortable using you as a resource. You have to be knowledgeable about all products and be able to help them with the big picture. You have to ask a lot of questions and be able to identify what’s best for the customer and any weaknesses that might become problems,” she said. “Availability is key too. Customers know where I live. They have my cell phone. They know I’m tied to the community and that I’m here for them always – evenings, Sunday mornings – when they need me. And most of all, you have to treat people in an honest manner. That’s extremely important.”
Once she retires, Kathy said she has plans for projects around the house and yard. She also looks forward to a little light travel and some volunteering with Habitat for Humanity and the Fairfield Heritage Society. More than anything, she looks forward to spending time with family including daughter Sarah, son Zachary and her four grandkids. In fact, her eyes light up when she talks about Marin, Joseph, Isabelle and Camden, her grandchildren who she says are involved with a host of activities.
While time off work sounds appealing, she doesn’t expect retirement to last forever. “I’m just taking off my Peter Pan cape for a while. You never know what I’ll do next but I can tell you this. I’m like a bad penny. I just keep rolling back,” she laughed.
“It’s been great! It’s been a fun ride but now it’s time to turn the page,” she said.