The End Of An Era: Jane Nickels Will Retire This Month

Jane Nickels is certain that no one will miss her at the bank after she retires on January 31. But it will be a sad day for the scores of customers she serves as well as coworkers she has mentored along the way. That’s because Jane has been a fixture at the bank’s first office in McArthur for most of the last 45 years.

Jane NickelsJane first came to work at the bank as a teller in 1974. At the time, the bank had just the one location at 112 West Main Street in McArthur and was about to open its first branch in nearby Wilkesville. With an approximate asset size of seventeen million, the bank employed a fraction of the people it does today.

Since then she has worked in a variety of roles including Head Teller, Loan Clerk, Customer Service Representative, Installment Lender, New Accounts Officer and Customer Service Supervisor. She left in the late eighties but was gone just five years before resuming her career with the bank. Most McArthur customers know her well and many customers from across the bank nation have benefited from her years of experience and problem solving skills.

Jane has been the McArthur Branch Manager for fifteen years and, through that leadership position, has taken on another role that is not listed on her business card –  that of mentor.

Jane has mentored countless bankers throughout her career. Men and women of all ages have learned from her extensive institutional knowledge, customer service experience and proven abilities when it comes to getting the job done. Anyone who benefited from being taken under Jane’s wing will say that she taught them that what is good for the bank and what is good for the customer are not necessarily two different things.

Women in particular have benefited from seeing Jane in action as the working mom balanced the bank and home while still making time to be active in the community and to hold a sincere interest in the lives of her customers.

But Jane would be embarrassed to have such things said about her. Instead she prefers to focus on the progress of the bank and the people who helped her along the way.

With no computers, direct deposit, debit cards or ATMs, customers came into the bank to do all their business. “There was no direct deposit so all lanes would be backed up on Friday afternoon, people bringing their paychecks to the drive-thru to be cashed. I got to see and meet a lot of people and I established relationships with a lot of those customers. Over the years they become more like friends than just customers and that’s the best part,” she said.

Depot girls with Bob

Jane is pictured with President Bob Will and coworker Doris Adelmann in the early days of her career.

She remembers especially fondly the opening of The Depot Drive-Thru, a building that resembles a train depot, where she and Doris Adelmann served customers on the go under the supervision of VCNB President Bob Will. “I remember that Bob moved his office down there for the first three months. It was a bit nerve racking having the Bank President there all day but I learned more about what was expected of me, what Bob wanted for the bank than I did at any other time,” she recalled.

She spoke fondly of Bob as she discussed the many people who mentored her over the years. “Oh, I learned so much from Bob. He didn’t miss anything. I also learned from many other mentors. There have been too many to name but the earliest people to help me, besides Bob, were Jerry Griffith and Belle Jenkins. They were wonderful role models for how to conduct oneself in the workplace and for how to treat a customer. But really, I have been fortunate to have so many people who took the time to help me,” she said.

She always laughs when talking about Jerry Griffith and how discouraging it could be to work alongside him. “He was a genuinely kind man who knew his customers and took an interest in them all. Working next to him was humbling because people would line up out the door to see Jerry and when you asked if you could help them they would say they would wait for him. I learned the phrase ‘May I help you?” because I repeated it so much!” she said. “Maybe it was from Jerry most of all I learned the importance of kindness and truly caring for the customer before you.”

Another person whose name popped up more than once in conversation was Belle Jenkins, the bank’s first female employee. “Belle ran a tight ship. She set the standard and was a role model for how to treat customers, how a lady should behave and how we should act professionally both inside and outside the bank,” Jane said. “What a good role model she was. I was lucky to have many good role models to learn from. It’s so important to have that person to share how VCNB wants things run and how the customer should be treated.”

She speaks fondly of some of the more unusual projects the bank took on over the years. For example, when the bank expanded to Wilkesville with the opening of a new coal mine, Jane and other bankers would go to the mine to open accounts and help the miners with their business. They would visit between shifts and set up a table just outside the showers.

“The idea of a community bank is that you’re a part of the community, providing services and getting out into the community whenever possible. It’s not just about banking services. It’s about supporting Christmas in Downtown and helping with the concessions stand at ball games. It’s about helping out with coat drives or volunteering in the community,” she explained.

She pointed out that the one constant in the world of banking is that nothing ever stays the same. Regulatory changes and changing customer demands dictate constant change each year. When asked about some of the better changes over the years, she recalled several. She remembers the bank’s first ATM, a large machine placed in the front of the building facing Main Street in McArthur. “Earl Cecil and I went outside and showed people how to use it. Bob’s idea was that people would use the ATM if we helped them feel comfortable with it,” she said.

Another improvement was the addition of the South Lobby and parking lot. “This was a big improvement for the customer, having a place to park next to the door. Parking along Main Street isn’t always easy to do and this made banking so much more convenient. “

When asked if she has advice for the young bankers she won’t be here to guide, her answers were very customer focused. “There’s nothing more important to a customer than their finances and they trust us to take care of things for them. Bob always advised three things. First, you always listen to the customer. You always express empathy for them. And then you try to resolve their problem. You can’t always resolve a situation in a way that makes the customer happy but you should do what you can,” she said. “I also think it’s important to remember that the customer is why we’re here and that the bank is only as good as the quality of the information you share. There is nothing wrong with telling a customer that you don’t know the answer as long as you’re willing to find that answer for them.”

While Jane is excited to retire, she says she will miss the people.  “This office has always been a family. Here coworkers are your second family and your customers are your third,” she smiled.

She plans to volunteer some and spend more time with her two granddaughters. She also wants to take some small trips and soak in the sun at the beach for a while. But first, she looks forward to simply staying inside this winter.

“I hope that individuals know that I truly care about them. I have enjoyed my customers and getting to know them and their families. They have made my career here rewarding and I will miss them,” she said.

Customers are invited to join Jane for an informal reception in the bank lobby on January 29. This day we will also celebrate the retirements of Brenda Brooks and Barb Clemons who all will retire from McArthur on January 31.

 

 

Barb Clemons Will Retire January 31

Barb ClemmonsThe tellers who work with Barb Clemons like to tell newcomers not to be offended when customers don’t want their help. That’s because Barb has a following of customers who would simply rather wait for Barb. She’s been working at our McArthur office for almost 33 years and her customers have come to know her and trust the work she does.

She knows them well too. “You get to know them and how they want their work done. They like to just hand you their stuff and know that it will be correctly done. You learn who you can joke around with and they will tell you about their life and things that are important to them,” she said. “I’m glad people want to come to my window. It makes you feel appreciated.”

Barb has a good sense of humor and an easy laugh but she takes her work seriously, always focused on the task at hand and on pleasing the customer. “People don’t realize how much is involved in teller work. There’s a lot to do and remember and it can get stressful. A lot of people think we just stand there and count money but it’s a really complicated job,” she said.

She’s so good at what she does that she trains most of the new tellers in McArthur. In fact, countless tellers have benefited from Barb’s years of experience. “I have trained a lot of tellers. Lots and lots of tellers. You know I trained Mark Erslan when he came here,” she said.

Now the bank president, Mark started with VCNB as a management trainee, a program that required he learn several jobs including teller. She laughs as she recounts the day that his drawer was off a single dime. “He likes to tease me about that day.  He went home that night and found that dime in the cuff of his dress pants,” she said.  “He came in the next day with that dime and we teased him about it. Sure, Mark, it was there all the time!”

When asked about the advice she gives new tellers she thought for a moment before saying “you know there’s really so much that you need to know but the first thing you need to do is pay close attention to what the customer is saying. You need to hear what they want and if you’re not sure, it’s a good idea to repeat things so they can confirm it,” she explained. “The customer in front of you should be the most important person. Make them feel special and important. Make them feel comfortable.”

Before coming to work for the bank, Barb worked at a local nursing home for close to ten years. Some former classmates who worked for the bank thought she would be a good fit for an open teller position in Wilkesville and they asked her to apply for the position. But after a month of training in McArthur then President Bob Will was so impressed with her that he asked her to stay on in McArthur where she would have more opportunity for advancement.

Barb tried working in new accounts but quickly realized that she really enjoyed being a teller and that the new accounts position was not for her. “I would like to think that I’m good at what I do and I like that every day is different. Yes, I do the same things all day but the customers are different every day and that keeps things interesting.”

After close to 43 years in the workforce, Barb is excited to have some free time. “I can’t even imagine what it will be like to get up when I want and not have to come someplace but I’m looking forward to it. I just want to sit on the porch swing and do what I want to do,” she exclaimed.  “I’m looking forward to having time to get out and do things, to go to lunch with my friends, to keep up with stuff around the house.”

She and husband Mark were high school sweethearts and have been married for 45 years. They have two grown children and four grandkids. “I’m looking forward to spending more time with them and having time to go to the kids’ ballgames and things. But I will miss my customers and my coworkers. Some of my customers have expressed that they’re sad to see me go but that they’re happy for me. I want them to know I’ll miss them too.”

Barb will officially retire on January 31 alongside longtime coworkers Jane Nickels and  Brenda Brooks. Customers can stop by the bank on January 29 to wish the ladies well during an informal reception. A reception will also be held at our Richmond Dale office that day to honor Elaine Prater who also will retire on January 31.

 

Elaine Prater To Retire This Month

Elaine praterWhen Elaine Prater started at the bank in Richmond Dale, she was a part time teller with no thoughts of making it a career. The bank was close to home and to her kids’ school, providing a convenient opportunity to make some extra money.

More than 38 years have passed since then. She’s now the much beloved manager of that branch and is looking forward to her retirement on January 31. “In the beginning I worked as part time teller on Monday, Friday, Saturday and on the first and third of the month. I covered vacations too,” she laughed.

“I discovered that I really enjoyed the people and I never left,” she said.

The branch changed hands a few times over the years before joining the VCNB family in 2008. Over time she worked her way up to Branch Manager, a position she’s held since 1997. “I’ve been a banker for 38 years and worked for four banks but I’ve done it all right here!” she exclaimed.

During that time she’s witnessed significant changes in the industry and the way customers want to bank. “When I started we didn’t have a single computer in the branch. Then we got a computer for behind the teller line and now we all have computers. It’s really changed the way we work,” she said.

Elaine also remembers when ATMs and online banking were introduced. “Our customers loved the ATM but the thing that impressed them the most was online banking. Customers were quick to adopt to banking with their own computer, being able to do things for themselves,” she said. “Some of our older customers still don’t use online banking and we have people who can’t get internet at home but that’s ok. We can help them in other ways. That’s the beautiful thing about being a community banker,” she said.

She went on to talk about the many ways community bankers can look out for their customers. “Sometimes we balance checkbooks. We know the families including all the kids and grandkids. Sometimes we just visit with them,” she said. “When I ask a customer how they’re doing, it means something to me. It means a lot to know that they’re ok or that I can help when there’s a problem. It means something knowing that I can be happy for them when there’s good news. They’re not just customers. They’re all important to me,” she said.

Elaine looks forward to having the free time that comes with retirement but doesn’t necessarily intend to slow down. For example, she hopes to volunteer at the hospital. “It sounds kind of corny but I want to give back. I want to give comfort” she explained while remembering a time that her grandson was quite ill while in Guatemala, waiting for his adoption to be finalized. “I was so thankful he had compassionate people to care for him. He needed the surgery by the time he was six months old. When they stepped off the plane, he was already scheduled for surgery two weeks later, on the day he turned six months.

Elaine and her husband Gary recently celebrated 51 years of marriage and she’s looking forward to having more time with him. The pair work together running a concessions business that takes them to events across Ohio and Kentucky. They have two grown children and four grandkids. Two of those grandchildren live in California and it is her hope visit them soon. She would also like to continue volunteering with Salvation Army and remain active with her church.

She laughed when she talked about coming back to “visit with the girls” at the branch. I worked with Brenda for 22 years and Lauren for seventeen. That’s a long time to just stop coming around!”

“It’s hard to believe that it’s been so long. It’s been fun. We all have those days that it gets overwhelming or that it isn’t fun but I’m grateful for every single day. I’m grateful for the opportunities I’ve had here. I’ll miss the people but I think this is the right time to go,” she said.

Elaine’s last day will be on Friday, January 31. Customers can stop by the branch on January 29 to have cupcakes and visit with her.

Beth Bayless To Retire January 15

Beth BaylessCanal Banking Center customers know Beth Bayless as the quick witted banker who is always ready with a kind word and smile. Her coworkers see Beth as a smart cookie who knows her business. All of them will be sad to see her go when she retires on January 15.

Beth joined the VCNB family in 2002 just before the completion of the bank’s new Canal Winchester location. She likes to joke that she came with the building as she remembers tracking the construction progress for months leading up to their opening. “They practically built it around me,” she quipped.

The Canal Winchester native has a total of 35 years in banking after a short stint in education. She went to college in Arizona where she taught Physical Education for three years. She later transitioned in to banking and built a name for herself at two banks in Phoenix.

When she was moving back to Canal Winchester in 2002, her mother told her about a billboard she saw on Route 33. It advertised the new Canal Banking Center and her mom thought it sounded like a good opportunity. “Mom saw the billboard on 33 and picked up an application at E. Main. The rest is history, I guess you would say.”

Beth’s philosophies toward her customers have served her and her customers well over the years. “Ask yourself – how do you want to feel when you go in someplace you’re not familiar? How do you want to feel when you have a question that you’re not sure about or a problem you don’t understand? It’s important to put people at ease and laughter is sometimes the way to do that,” she explained. “You have to be available to listen and to help.”

She also spoke of the benefits of working for a community bank as opposed to a big one. “We still have the opportunity to know everyone in the bank, to know who to call for an answer or to take care of a problem quickly at a critical time in a customer’s life.  How cool is it that we can affect a customer’s life in that way? Every one of us has that power within this organization and I really do love that,” she said.

She says she will miss the people but is looking forward to the free time and relaxation that will come with retirement. She has a trip planned and has her eye on some non-profits she would like to help. “Other than that, I’m just going to wait and see what happens,” she said. “It’s been incredible. Working here has been the best over-the-top fun and a good ride but I’m happy for the opportunity to do something else.”

Beth’s last day will be on January 15. Stop by the bank to wish her the best in her retirement!

 

Small Business Spotlight: Stuart Burial Vaults

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

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This month’s Small Business Spotlight is with a business that recently celebrated its 100th anniversary. While they provide a service that most people need at some point in their lifetime, it isn’t the kind of business most of us frequent or even know exists.

Does this sound like a riddle?

It’s not really. The company in question is Stuart Burial Vaults, a family owned business that is still in their original building in Bremen.

“The vault is not what the public sees.  They know us for the tent they see when they arrive to the site in the funeral procession” says John Boone who is just the fifth owner of the 100 year old business.  “We take pride in the vaults we make as well as helping to provide a tasteful presentation for family and friends who want to honor their loved ones.”

Stuart Burial Vaults was started by John Stuart, a contractor and businessman who was making a name for himself in the early 1900s through his quality of work and his 9-bag mix of concrete.  As his reputation grew so did the size and importance of his projects.  He worked on bridges and roadways throughout the county that long outlived their expected lifecycle. He was even asked to consult with the construction of the Hoover Dam in Nevada!  Stuart was able to send his son to be on-site during the construction while he stayed home to run the vault business he created in 1919.

80424136_1488441691310400_2659597844519845888_nStuart Burial Vaults was actually one of the first four concrete vault businesses in the country.  In addition to creating and running the business, John Stuart was also a founding member of the National Burial Vault Association, which helped establish industry wide guidelines and standards.

“Just like Mr. Stuart 100 years ago, we work hard and take pride in what we do and we’re proud of it” John Boone beamed.

To say there is more than meets the eye to the business would be an understatement.  It’s not commonly known, but the customer base for a vault company is primarily made up of funeral directors.  Funeral directors order directly from the vault company. Then John and his team arrange for the delivery of the vault, the set-up of the presentation as well as the installment, tear-down, and return afterwards.

John estimates there are five appointments on the schedule of a typical day.  However, there have been more than twenty scheduled for a single day in the past. While this is a challenge, he credits his team’s professionalism and determination for always making it work out.  “If it can be done, we’ll find a way.  It’s amazing – we always work it out!”

Stuart Burial Vaults has nine trucks, a fleet of “buggies” for vault transport, and eleven employees on staff in addition to John.  John is tasked with orders, logistics, billing, and much of the day-to-day business dealings but he credits Foreman Delbert Hammer for making the business operate smoothly. “These guys are my heroes” John says repeatedly when referring to his team. “And Delbert is critical to our business.”

On days with fewer appointments, the crew works on creating and maintaining inventory.  That way, when they do have couple of days or weeks with busy schedules, they have the inventory to fulfill orders.

“The crew of guys we have now has been with me for years.  They can go out and wrestle a 2,000 pound vault in a muddy cemetery – handling it safely – and still have to bring a nice white tent back to me after it’s all said and done.  We have to have our tent look like this (points to pristine white tent in a photo) on a cold, wet, rainy, muddy, snowy day and still bring it back looking like this.”“They’re always on call.  Saturdays, holidays, bad days, good days.  We’re always on call just like police or doctors or firefighters.  These guys are my heroes.”

John first joined the Stuart team when he was sixteen and has spent most of his life in the business.  Now in his fifties, he owns the business after a lifetime of watching the industry and society evolve.  Cultural and societal shifts, insurance costs and coverage, costs associated with materials, and the wants and needs of funeral directors are things that have impacted the business.  “It didn’t change a bit for eighty years!  And now in the last decade things are changing quickly… but at the end of the day, it’s cement, sand, water, and gravel for us.  And it always will be.”

In addition to crediting his staff, John also credits his customers for the sustained success of the century year old business.

“My customers are great people.  I don’t have to worry and deal with some of the not-so-fun stuff that other businesses have to worry about.” John explained.  “Most of our customers have been with us for a long, long time.  Decades.” John explained. “I’m so lucky!”

Stuart Burial Vaults is located at 527 Ford Street, on their original site in Bremen. Visit their website to learn more. Friendly Bremen Banking Center and the VCNB financial family would like to congratulate John and his staff, and all of the previous owners and employees on reaching such a milestone!

 

 

Out With A Bang: Sheila Stickel Will Retire On New Year’s Eve

Sheila S.JPGWhen Sheila Stickel started with Vinton County National Bank in 1999, the bank had just three locations in McArthur, Wilkesville and Chillicothe. Much bank work was still done manually and online banking hadn’t even been invented.

Since then, the bank has expanded immensely and Sheila has worked in several branches and jobs, helping countless customers in many ways. But no matter her role here, Sheila always has the needs of the customer at heart.

That’s why her customers will be sad to learn that Sheila’s career with the bank will end when she retires on December 31.

A Vinton County native, Sheila worked for Society Bank in Columbus in the seventies and eighties before she went to an ophthalmic distributor where she sold equipment to eye doctors. When her sister, longtime VCNB lender Brenda Fee, called and suggested she apply for the Head Teller position in Chillicothe, Sheila thought it was worth a shot.

Today she is part of the VCNB Products and Services group, a team of five that tests, implements and maintains new products and services. They also assist both personal and business customers as well as bank employees who need help with those products and services.  She is well known to Business Online Banking customers as their go-to person for all answers about that class of products that she just calls “BOB.”

When she’s not helping customers, she’s busy generating several daily reports as well as monthly reports for lenders, New Accounts Offers and Personal Bankers.

Before going to Products and Services in 2012, Sheila worked directly with customers as Teller, Head Teller, New Accounts Officer and Branch Manager in a few different locations including West Fair Lancaster, Canal Winchester, Main Street Chillicothe, Laurelville and Tarlton. Since joining Products and Services, she has also worked in Ashville and Circleville, bringing the total number of branches she has worked in to seven.  She has visited all of the branches except the newest in Jackson. “I’m proud to say that I got to work in so many branches and see so many grow,” she said.

“I’ve seen the construction of some branches and the merging of some. We’ve gone from teller machines to online banking. Probably the most impressed I’ve been was going from the old teller machines to computers,” she smiled, explaining that teller machines were basically just large adding machines.

During the years before computers, everything was done manually. From manually stuffing statement envelopes to bundling up work for the Proof Department to process in another office, everything took longer and was more challenging than we find in the tech friendly bank of today. When the bank introduced online banking they held a contest for naming the product. Her entry “Bank to the Future” didn’t become the name of online banking but was used as the slogan. “I won a day off for the idea and Marketing went to town and used that to promote our Online Banking!”

Much has changed since Sheila won that contest as customers can now do almost all their business and personal banking online. “Today businesses can do almost everything they need with the click of a mouse. It just fascinates me how much control they have over their accounts and activities,” she said.

While she says she will miss the people, Sheila has a lot to look forward to including spending time with her recently retired husband and two grown children. She is especially excited to spend time with her seven year-old grandchild and a new grandbaby expected in June.

She looks forward to traveling some and to simply doing what she wants to do on her own time. “I have enjoyed my job but it’s time to hang up my hat,” she smiled. “Happy trails to me!”

The bank will celebrate Sheila’s retirement with a party on New Year’s Eve. Stop by the Pickaway County Banking Center in Circleville that day to wish Sheila good luck in this exciting new stage of her life!

 

 

 

Small Business Spotlight: Homegrown on Main

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

Step inside Homegrown on Main and it feels a little like coming home. First you notice the aroma of candles and homemade soaps. Then you spot the wood floors and character of a remodeled old building before your eyes focus on an array of finely crafted local items.

Once your eyes settle on the shelves of pottery, baskets of photos and artful displays of jewelry and wood items, it’s hard to look away.

This store on Logan’s Main Street is home to 53 artists and craftspeople who create unique works of art from their homes and studios around the Hocking Hills region. Store Manager Rose Arthur smiles as she discusses the merchandise they sell that cannot be found anywhere else. “I love that we have such a variety of high quality work,” she said. “These are things you cannot buy anywhere else.”

The variety of mediums represented here is impressive – woodworking, fused glass, painting, blown glass, drawing, photography, candle making, writing, leather work, jewelry, pottery, knitting, sewing, crochet, alcohol inks and paper goods can be found here, representing a range of tastes and prices.

They also sell items to help local organizations including Empty Bowls, the Washboard Festival, Hemlock Heroes, the Hocking County Historical and Genealogical Society and Logan in Bloom.

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“It’s a lot to look at and take in. I think you see something different every time you walk through, Rose said. “We have some regulars who come in just to see what’s new so the artists are often changing their inventory and trying new things.”

For example, painter Donna Voelkel was inspired by peers creating alcohol inks. With some research and practice, she has mastered innovative techniques for embellishing alcohol inks, creating something entirely fresh and new. At the age of 84, she is proving that it’s always a good time to do something innovative.

This storefront was actually born from the ashes of the region’s beloved Hocking Hills State Park Dining Lodge which was destroyed by fire in 2016. Members of the Hocking Hills Artists and Craftsmen Association sold their creations at the lodge.

In addition to losing their art to the fire, they lost retail space as well.

That’s when the group began devising a new plan with the help of the Hocking Hills Tourism Association, the local organization aimed at bringing tourism to the community. Efforts were already underway to revitalize downtown Logan and it made sense for the partnership to be part of the revival by opening a retail store here.

The rest, as they say, is history. Today the partnership has strengthened and the interest in locally made art and crafts is ever growing. They’ve grown so much, in fact, that they outgrew the original location and have moved to a spacious storefront just down the street.

76993332_1485807894920285_3474159901402464256_nThe store is a popular stop for visitors who are looking to take home a vacation memory. “When people travel they like to take home a piece of the experience. For some that’s a painting or woodworking. Many people are collecting Christmas ornaments from their travels and we have those too,” she said.

But Homegrown on Main has a large appeal among locals too. She said that some customers come in  just to see what the store is about only to find that it’s a great source for gifts, handmade greeting cards or even something special for themselves.  “Locals are really starting to catch on and we’re so glad to have people in our community come in too,” she said.

Rose pointed out that most of the art represented at Homegrown on Main comes from people who have full time careers or other barriers that prevent them from being a full time artist with a storefront of their own. Having everyone work together in this partnership has improved visibility for the local artists, writers and musicians represented here.  They also act as a visitor’s center, answering questions, giving directions and distributing local information and maps.

One unique quality of this store is that shoppers can sometimes meet the artists during demonstrations. “People love to meet the artists at work and maybe even buy something from an artist they met who showed them how they do their work,” she said.  Some of the artists even offer workshops in their respected areas including basket weaving, glass, painting, knitting, water colors and jewelry.

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Rose hopes to see lots of new and familiar faces at the Holiday Open House they are planning for December 7. It will be held from noon to 6 p.m. and will include snacks, a door prize drawing, demonstrations and music by The Grace Notes from 3:30 to 5 p.m. The Logan Christmas Parade will also be held at 2 p.m. that day, making it the perfect time to stop by for a visit and some locally made gifts!

While there, be sure to check out their new holiday window display designed by Marcia Meyers. The Logan resident is known for her lifelike sculptures and Rose is certain that Santa will be a part of the festive window planned for reveal the day after Thanksgiving. If you’re out shopping on Black Friday or Small Business Saturday, be sure to stop in to see the window and find that perfect gift you won’t see in any big box store!

Homegrown on Main welcomes shoppers at their new location at 65 West Main Street in Logan.  They are open Monday through Saturday from 10 a.m. to 5 p.m. Follow them on Facebook for news and information including events like the Holiday Open House on December 7.

What We’re Grateful For: VCNB Employees Give Thanks

Thanksgiving Greeting Card

Every day is a good opportunity to give thanks but we’re especially mindful of how fortunate we are during November and this season of thanks. As a community bank, we know we are lucky to do business in such wonderful towns and communities across southern and central Ohio.

We are thankful for customers, many of whom have been with us for years if not decades. Some hail from families that have done business with VCNB since the 1860s. We are also incredibly thankful for our employees. Some of these folks have spent their entire careers with VCNB and are eyeing retirement while we have many newcomers who are eager to learn the VCNB way.

We asked our employees to tell us what they’re thankful for this year and here are some of the responses we received. We hope you enjoy reading them as much as we did!

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I’m thankful for the friends I’ve made here at VCNB! I came in and was instantly made welcome by almost everyone! I’ve built a lot of wonderful friendships here and for that, I am forever thankful!

Johnathon Bentley
Personal Banker in McArthur

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I am thankful first and foremost for my family! I am also very thankful for all the military men and women that are or have served to keep us safe!! Finally I’m grateful to be living in Perry County around some wonderful neighbors that look out for each other!

Alyssa Holbrook
Personal Banker in Bremen

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I am thankful for the past seventeen years of employment with VCNB and the privilege of working with a great group of people.

Beth Bayless
Senior Personal Banker in Canal Winchester

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I am thankful for my wonderful family, my great friends and my health and job.

Alice McCloud
Teller in Wilkesville

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I’m thankful my wife and I were each able to transition to working in Columbus this past year. This has allowed us to move back to where we grew up and be close to family. It’s been so great to be back around both of our families, especially our niece and nephews.

Josh Palmer
Branch Manager in Pataskala

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I am most thankful for my boys who push me every day to be a better person and remind me what is most important in life. I’m thankful for the success and growth we continue to have at VCNB and the great people I get to work with across all lines of the bank. I am also really thankful for the holiday season that, despite all the to-do’s and crowds, gives us time to spend with loved ones, reflect on the past year, and look forward to the next.

Justin Pike
Chief Auditor

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Most of all, I am thankful for my four boys – they are the loves of my life. I am also thankful to have an amazing fiancé, beautiful home and a job I love.

Melissa Wietelmann
Assistant Branch Manager in Ashville

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Give thanks not just on Thanksgiving Day, but every day of your life. Appreciate and never take for granted all that you have.

Erin Hart
Teller in Laurelville

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I’m so thankful for the family and friends in my life. They all mean so much to me. So happy to still have Mom here and doing well and that she and I can still travel to see family in Tennessee and Florida.

Paula Goodfellow
Senior Retail Accounts Officer in Chillicothe

 

Small Business Spotlight: The WOLF Radio

Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!

 

In an age of online streaming and cookie cutter corporate owned radio stations, there’s a local radio station that continues to grow and thrive. WLOH, better known now as The WOLF, has carved out a   place in Fairfield, Hocking and Perry counties with a unique sound and commitment to community caring.

Talk to owner Mark Bohach about this business plan and it’s quickly clear that it’s not about business at all. “We really do care about our community. It’s that simple. And that’s why everyone here is involved in boards and organizations,” he said as he began to name all the local organizations that he and the staff support. From the library board to Young Professionals of Lancaster to the YMCA and lots in between, Mark and his staff make it a priority to be involved.

The last few years have represented a period of tremendous growth for the station beginning with the switch from talk radio to a country format in 2015. Since then, they’ve rebranded the station The WOLF and added a tower in Perry County, expanding their services to an important but underserved community.

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Community involvement is integral to the success of The WOLF FM.

Being locally owned and operated, Mark calls the station “the anti-corporate media” with a chuckle. “We are the opposite of those big companies,” he said. “We play country music but we want to know what our listeners think. We support our community and the community supports us. That’s how it should be,” he said.

The casual listener would likely think the station sounds so professional and clear that it must be coming from a large market like Columbus rather than from a small studio on Lancaster’s Columbus Street. The sound quality is superb and local personalities give the station a professional but fun feel. Their bread and butter is classic and contemporary country music spanning sixty years. “We play both Georges,” he boasted. “Jones and Strait!”

They also air local, state and national news plus weather and sports. High school football and basketball are popular as well as Ohio State University, Cincinnati Bengals and Columbus Blue Jacket sports. They have five local DJs to keep things moving with a mix of talk about the music and good natured chatter. They also give priority to talking about events and issues important to the community. The Brownfield Ag Network provides farm news while the Nashville based Big D and Bubba in the Morning provide a popular syndicated radio show with plenty of room for the local news and weather listeners need.

Mark does on-air work, some ad sales and keeps the station’s technology current and running. His wife Arlene is the General Manager, running the front office and keeping the business end of things operating smoothly.

WLOH are the call letters but the brand is the WOLF. “We wanted to keep it simple and memorable. And it’s visual. You see it, you hear it. You know what it is,” Mark said. “The WOLF actually took off a lot faster than I expected. People were listening but they couldn’t remember our name. Now they know who we are.”

 

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He is conscious of what the future will bring. “We have to ask the question. What is our place in the 21st century media environment? We’ll be having a meeting with the key players here to talk about that,” he said. “After years of growth, we’ll be sitting down to take a breath and to discuss where we are going. How do we remain relevant to our listeners?”

“You can get country music anywhere but you don’t get the local community just anywhere. A lot of people think of radio as a technology. And it is a technology that we use to deliver a service. If we forget that we are a service, we are lost.”

The changing role of technology in this century hasn’t missed the radio world. Online streaming allows listeners all over the world to tune into their hometown radio station. He said they can see where listeners are located and they often seen Afghanistan and other countries with a U.S. military presence pop up during high school sporting events. “People can hear the hometown news and listen to the game from wherever they are in this country or across the world,” he said.

The technology here is impressive. The studio was designed and built by Mark and their work is computerized and largely automated. Satellite receivers feed in up to the minute news and weather. News breaks, songs and ads are scheduled to run and everything feeds seamlessly but can be overridden by a DJ. Weather emergencies and Amber Alerts are programmed to break into regular programming.

He said the staff of eight is cross trained so that no one has a specialty but everyone is able to do everything. “I am blessed. We have great people here.

“So many corporations use technology to save money. We spend money on technology to serve our listeners better.”

This service they provide extends into a host of areas. For example, Mark regularly interviews Meals on Wheels Executive Director Anna Tobin about their activities. They do live remotes at events like the fair and incorporate upcoming events into their conversations around the music.

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Sales Representative Rachel Jones

Sales Representative Rachel Jones joined the company a little over a year ago. Mark is teaching her the ropes of owning a radio station as her goal is to eventually own a station of her own. She talked about the station’s approach to advertising. “Every business is unique and we treat them that way. What works for a car lot won’t work for a radio station,” she said while describing how she creates unique commercials for each advertising customer to help them get the most bang for their advertising buck. “I talk to them about their goals and help them see the best way to go.”

“When we add a client, we want to keep them for life,” Mark added. “That means getting to know them and understanding them,” he said. The radio station does rely on the support of advertisers to keep the business successful.

While Mark and others in the company are contemplating the future, they are also deeply rooted in the past. The station began as an a.m. station in 1948 and Mark beautifully tells the story of how the station has evolved since that time. The walls are covered in vintage WLOH advertising, awards and pictures. The 1963 a.m. transmitter that powered the station from 1963 to 1990, no longer operational, remains part of the décor.

Mark is complimentary of his staff and community and is clearly proud of the work they do in Fairfield, Hocking and Perry counties. “It’s a fun business and we love what we do,” Mark said. “I’m just grateful we’re able to do it.

Tune into the Wolf at 104.5 FM Lancaster, 99.3 FM Logan and 102.9 FM New Lexington. You can also listen to live streaming online or using their mobile app on your device. Visit them online for more. 

They also welcome new advertisers. Find advertising and contact information by clicking here.

 

 

Technology You Need, Service You Expect

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What does it mean when we say that VCNB has the technology you need and the service you expect?

It means that we understand customers today often prefer and even need technology when doing their banking and that we are eager make available as many of those tools as possible. On the other hand, we know there is no substitute for the human touch and that our employees are still here to help whenever you need them.

For example, many of our customers enjoy self-service aspects that come with the mobile app and website. With VCNB Mobile, you can check balances, transfer funds, pay bills, send money to a friend, open an account and even deposit a check using the camera on your mobile device!

You can even apply for a mortgage on our website! Use our Mortgage Lending Center to find a lender near you, apply for a loan or try out one of our financial calculators.

VCNB customers are also enjoying the way that technology gives them access to a large ATM network. Use the MoneyPass app or website to locate one of 32,000 nationwide surcharge-free ATMs available near you.

There are even self-serve stations in our newly constructed and remodeled offices to make it easier for customers to access information and to self-serve rather than meet with a banker.

But what happens if you have a question about that checking account you opened online or if you’re not sure how to answer a question on the mortgage application? Maybe your teenager wants to open their Student Checking account online but has questions about how a checking account works.

We have a small army of people at the ready to help. You will find Customer Service Representatives available by phone and online chat. We also have personal bankers, tellers and mortgage lenders in our branches who will be happy to answer questions, give advice and help with whatever you need.

Here at VCNB we love to see customers come into our banks but we know this isn’t always convenient for our customer. That’s why we try to be here when you need us – both in person and through technology!

In fact, it may be unfair to say that we offer the technology you need and the service you expect.  After all, we want you to need and expect both of these things from VCNB!