Our Meet Your Banker series continues today with Matt Hearn. Matt is the Branch Manager at our Canal Banking Center in Canal Winchester.
Ask Matt to talk about banking and it’s clear that it’s all about the customers for this California native. “I like being able to get to know my customers and I think they appreciate the personal touch they get from us. That’s not something that’s encouraged or even possible at big banks so it feels really good to offer it here,” he said.
Matt should know. He cut his teeth in banking by working his way up from Retail Banker to Branch Manager for a big bank in Lancaster. He spent about six years there before making the move to VCNB’s Lancaster West Fair Avenue branch. He was hired to be a Retail Banking Officer but quickly rose to the position of Branch Manager.
Earlier this year, he made another change by moving to our Canal Winchester branch which he manages today.
“I have found opportunities here to really get to know my customer. They come in and we have a chance to talk about their child who just graduated high school or about what they need from us. Nothing makes me happier than when they bring their dogs and we get to give them a treat,” he said with a laugh.
In his free time, Matt sits on the Income Council of United Way for Fairfield County. He’s been a member since 2017 and says their primary focus is on funding for shelters, food banks and emergency services.
He and his wife have been married for four years and have a one year-old daughter.
“The best part of my job is the relationships. Nothing makes you feel better about what you do than when a customer says they trust you or when a customer shows up in your new office just to see you.”