Small businesses are important to communities and running a business is tough work. That’s why we feature a small business in one of our communities every month!
Small business owners tend to be passionate about their work. Even so, it’s hard to match the enthusiasm and pure joy of Bobbi Hoy when she talks about Raccoon Creek Outfitters, the Vinton County business she and husband Dustin started together.
What began as a dream is now in its third season and growing every year. “People thought we were crazy when we opened. We started in April 2017 with 28 canoes and eighteen kayaks. Now, we’re in our third season and have 106 boats. There are times we have them all out on the water at once,” Bobbi said. “It’s amazing how much we’ve grown.”
Raccoon Creek Outfitters does it all. They offer kayak and canoe rentals, a store and campground. They even offer their grounds for event rental.
The livery offers canoe and kayak rentals for five and seven mile routes, giving customers everything they need for a leisurely trip down the Raccoon. “This is a good creek to start on. It’s not fast moving water so you can go at your own pace,” she said. “One thing that makes it a little different is that we left the tree tops. That means it’s not just a lazy river. You have to paddle, to steer, and that makes a more enjoyable experience.”
All skill levels are welcome at Raccoon Creek Outfitters but they are pleased to introduce their passion to the beginner. “It’s ok if you’ve never even held a paddle before. We’ll take you out to the landing, show you some techniques and let you practice before we send you out,” she said.
With 34 acres situated along the peaceful shores of Raccoon Creek in eastern Vinton County, it’s an ideal place to camp. Primitive campsites are available along the creek banks while RV sites with electric hookup are available as well.
A shelter house and large kitchen are available to rent for events such as reunions, parties and festivals.
Plus, the store offers a large variety of Bonafide and NuCanoe kayaks, life jackets, fishing gear and other supplies. They also sell Bending Branches Paddles, Yak Attack gear, Anchor Wizard anchoring systems and Venom Lures.
But the Raccoon Creek story isn’t really about the boats and other tangibles the business offers. It’s actually about the people and the exploration of the natural world they encourage here. “We say that you may come here as a stranger but you will leave as family because if you’re a friend of ours, you are family,” Bobbi explained.
Their sense of friendship and family extends to their team as well. “We don’t have employees or staff. We are a team here and everyone is valuable to the team,” she said. “My husband and I always had jobs where we worked for someone else so we know how important it is to feel valued. That’s why everyone has a say and that’s part of the reason everyone loves coming to work.”
Dustin Hoy worked for and managed another canoe livery for several years, learning the ropes in hopes of someday pursuing his dream to own his own livery. “Dustin is the backbone. He’s knowledgeable in every aspect of the boats and, if he doesn’t know it, he’ll learn. It’s his passion, his dream, and I’m lucky enough to be living it with him,” she said with a smile.
It is a family affair as Bobbi’s brother manages the business while her two kids help out as well. “Family is everything to us and we are proud to have our family working with us and cheering us on,” she said. “We wouldn’t be here if not for Dustin’s mom (Arretha Hoy) who helped us get this place and for so many others who have helped us along the way. If it wasn’t for them we wouldn’t be here.”
She also credits those who help to promote the business every chance they get. For example, her sister Adeanna Chandler was the first customer they put on the water and one of their biggest fans. “She has a stack of business cards and she gives them to everyone she sees. She advocates for us in so many ways and my appreciation for her is big to say the least. My parents Dean and Carol Chandler, also tell everyone about us. It means the world when people have your back!”
The Raccoon Creek Outfitters team consists of Mark Chandler, Rose Chandler, Cecilia Chandler, Bret Chumley, Brett Coleman, Justin Turner, Clinton Lester, Tessa Hoy, Alina Hoy, Okey Fitzwater and Arretha Hoy. They also credit their Pro Staff Team of Matt Davis, Reed Carpenter, Michael Jennings and John Shef.
When talking about the people who have made a difference, she mentioned several customers who have supported the company from the beginning including one family from Canada that comes every year as well as locals who come as often as they can.
“We are truly blessed. Life is so short, you have to learn to appreciate the little things and the wonderful people who surround you. Blessings come in all forms and we are overwhelmingly blessed,” she said.
The company makes an effort to go the extra mile and to give back for all the good fortune they have enjoyed. From serving breakfast to campers every morning to free movie nights to helping out with community events, Bobbi said that her team enjoys staying busy and being involved.
They also offer a number of discounts including a ten percent discount for paddling their vessels to current military, veterans, nurses, law enforcement officers, EMTs, firefighters and teachers. Discount rates are available for 4-H clubs and large groups too.
Free Movie Friday is open to the public. Movies are family friendly and usually start around 9 p.m. every Friday from Memorial Day to Labor Day, weather dependent. Both visitors and the community are welcome to bring a chair and snack to enjoy this free event.
Conveniently located near Lake Hope State Park, Uncle Buck’s Riding Stable and Dance Barn and the Moonville Tunnel, the staff encourages customers to take advantage of other activities in the area. It’s also just a short drive to the Hocking Hills State Park and to Ohio University in nearby Athens. “Whatever people are doing, we just want to help them get outside and to enjoy nature,” she explained.
Visitors will hear countless species of birds as well as frogs, whippoorwill and the gentle splash of an occasional fish jumping in the water. “There’s nothing like floating. I love being on the water. It’s so peaceful to hear the birds and the wind in the trees and to just become one with the water. I sound like such a hippie,” she exclaimed.