Our branch on West Fair Avenue in Lancaster is undergoing an expansion and renovation project and we couldn’t be more excited.
This project is a direct result of strategic planning that was done by bank leaders and is part of an effort to focus on transforming VCNB branches to meet the needs of customers. EVP of Marketing Audra Johnson explained the purpose behind this work. “Our goal is to update many of our branches in the next few years, not only in look, but in technology and in convenience as well. We want our customers to feel comfortable in our branches, but also to feel like they leave knowing they received excellent service and the resources they need for a better financial future,” Johnson explained.
The West Fair Avenue expansion and renovation will include the rerouting of drive-thru lanes and changes in the customer parking area. A new addition to the building will be constructed to include a new employee lounge and employee restrooms. While the expanded area will not be open to customers, per se, teams of employees that are essential to the success of the bank will be moving their offices to this new space.
“Customers will not be conducting their transactions or meeting with their personal banker behind the doors of the expansion, but rest assured that the space will be put to good use. We are starting to outgrow many of our branches and also our operations centers. This is a great problem to have because it means we’re growing, we’re employing more people and we’re ensuring we will be there for our customers in the long run,” Johnson said.
In addition to the expanded square footage, the building will receive some cosmetic upgrades as well as changes to the way customers and employees interact. A new roof and face lift to interior design and décor are in the works. More importantly, there will be a new style of employee office meant to create more privacy as well as new teller pod stations instead of the traditional teller line. Finally, the lobby will be outfitted with new technology that will allow customers to interact with the bank’s online and mobile platforms inside the branch.
“To say that I am excited about the upgrades we are making is an understatement. We have a mission to be the best for our customers, shareholders and employees. This is just another step toward upholding that mission,” Johnson concluded.
Customers should rest assured that this office will remain open during construction. “It’s business as usual at our West Fair Avenue office. Our staff there is ready to assist you with all of your banking needs.”