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In the age of self service and online travel booking sites, many Americans may not think to consult a travel agency for their next vacation. However, there’s one travel agent in Logan who says business is thriving and that her services are as needed today as ever. Great Escapes Travel owner Tracey Adams is a 33-year veteran of the business who says above-and-beyond customer service keeps clients coming back trip after trip.
“Even though people can book online, you would be surprised to know how many people feel more comfortable booking a trip with me,” Adams said. “I can take someone’s vacation savings and turn it into the trip of their dreams. Even if they vacation every year, I want them to come home feeling like it was a once-in-a-lifetime thing.”
From Disney trips and Caribbean cruises to international journeys to far flung places, Adams can send a client anywhere in the world they want to go. The real value though is that she provides not just the standard flight, room and car rental, she plans and sees to every step of their journey. “From the minute they leave their home until they return, I take care of everything. Flights, transfers, cancellations, online check-in, hotels, cars, research. You name it and I do it because I want to make it as easy and convenient as possible for my client,” she explained. “It’s a service that my clients have grown to expect. Not every agency will do all that but I think personal service is important.”
The demographic of her client base is broad, including people of all ages and backgrounds. She cites stories of trips she has planned for both young and old, families, couples, friends and singles as well as travelers from all backgrounds. She said that most of her clients are repeat customers, making it easier to recommend destinations and activities because she is familiar with their likes and dislikes.
What are some reasons a traveler might find a travel agent like Adams helpful? The list is long, she says. One important reason relates to experience and knowledge. “Either by research or by first hand experience I am familiar with your destination. I’ve been doing this for 33 years so I can tell you what to see and what to avoid. I know when you’re actually getting a good deal and what you need to do before you leave,” she said. She went on to discuss how so many international travelers aren’t sure about how to get a passport, what inoculations they might need or what to pack. “I do all the research and I take care of you. I can look after you if a flight is cancelled and be there for you every step of the way.
When considering her favorite destinations, she mentioned Disney because there are so many customizable options and because it is incredibly popular with people of all ages. Her absolute favorite trip though is Alaska. “It’s the most amazing place I’ve ever seen in my life. The people are so nice and the air is clean. The ice, the whales, the eagles are amazing in person,” she gushed.
Another favorite is the Caribbean where she not only sends countless clients every year but where she leads an annual trip. This year’s seven day Carnival Western Caribbean trip will be Oct. 1 through Oct. 8 and bookings are still available. Ports of call for this trip include Costa Maya, Isla Roatan, Belize and Cozumel. “This is a huge group from Logan and the surrounding area and we have a blast,” she said with a laugh. “Cruises are great for families and for people who aren’t sure they really want to travel. Men especially are the hardest to get on a cruise but they’re the first to come back and book another because they have the best time.”
To learn more about Great Escapes Travel and how they can help you plan your next trip, call 740.385.1999 and follow them on Facebook. They are located at 60 N. Mulberry St. in Logan.
See below for a few more pictures from Great Escapes Travel!