Our Meet Your Banker series continues today with Sue Ross who is the Branch Manager at our Franklin County Banking Center in Grove City.
Sue never intended to be a banker but after a forty year career there is no doubt that banking is her calling. Most of those years have been spent working for Grove City banks but the last five have been with VCNB.
She started her banking career eleven days after graduating from Utica High School. She actually began working in lending, indirect lending, risk management, equipment leasing, and trust.
Sue spent a few years in a corporate environment where bankers devote most waking hours to work. “You worked 55 to 65 hours per week and it was all about doing more. There was no work life balance so it was a pleasant adjustment coming here,” she said. “They say no one ever puts on your headstone that you should’ve worked a little more and it’s true!”
Instead, she appreciates the reasonable work schedule and focus on customer relationships at VCNB. “I love generational banking! You take good care of mom and dad and when the time comes, you develop a relationship with their child as they need a savings account and a first car loan. As they’re getting married and need a home, as they’re raising their own children, the cycle continues because you were first a trusted advisor for their parents,” she explained.
Sue and her husband Donald live on a five acre ranchette with all their kids – three horses, two dogs and a cat. They spend a lot of time caring for their critter kids as well as helping elderly friends and neighbors.
She is active with the Grove City Area Chamber of Commerce and a member of the Chamber Foundation Scholarship Committee. Sue also prides herself on being a resource for local seniors, has volunteered at local nursing homes and is an avid bingo caller for Evans Senior Center in Grove City. She volunteers with the Refuge, providing financial education and budgeting assistance to women who are overcoming addiction.
There are two quotes that Sue draws from for inspiration. The first is “never allow yourself to be too busy to make someone feel special.” The other is an Albert Schweitzer quote. “He said ‘aim for service and success will follow’ and I just think that says it all. It has been a rewarding career because I truly love serving our customers. The true reward is getting to know them and building long, lasting relationships with people who become your friends and sometimes become like family.”