Do we have your most up-to-date contact information on file? If we don’t, we hope you’ll take a few minutes to let us know that something has changed. Help us to better serve you by making sure we have your current mailing address, cell phone number and email address.
Here are three important reasons why:
- If there’s ever a question or a problem with your account, it’s important we be able to reach you.
- If we don’t have the correct mailing address or email address, your statements or other correspondence will just come back to us.
- If we suspect fraudulent activity on your account, we will try to call you. If we don’t have the correct number, or if we just have your home number and you’re away from home, we won’t be able to reach you. This makes it imperative that we keep your mobile number on file.
If you have online banking, log-in to your online account and look for the Online Forms link at the top of the page. From the list of forms, select the Change of Address Form. This gives you the opportunity change your address, email address and phone number electronically.
You can also change your phone number or email address by calling our Customer Service Team at 1.800.542.5004 or by stopping by your local branch.
To change your mailing address, we do require a written request to make the change. This must be signed and dated by the account holder and can be submitted in-person or by mail, email or fax. This precaution is taken for your protection.
It’s a little extra effort for you but it means a lot to us to know we can reach you if necessary. Thanks for your cooperation!