Since we began remodeling the Salt Creek Banking Center in mid-January the lobby has been relocated to the back of the building where customers have used the back entrance and are sometimes inconvenienced by our construction.
This is why we couldn’t be more thrilled to say that the wait is over and the lobby remodel is complete. Customers may resume using the front door on Monday!
With this remodeling project, the bank is embracing a new style of doing business that we believe will be not just aesthetically pleasing but a better experience for the customer.
The remodeled space is light and airy with digital screens for advertising and a wall featuring images from the town’s long history. The drive-thru has been reconfigured as well and now uses a video system for customers to interact with their bankers through high definition cameras and monitors.
More importantly, most of the staff has been trained to be Personal Bankers who can help customers with most of their banking needs.
The idea actually harkens back to an earlier time in banking when every employee could help a customer with almost all their needs. Whether customers are making a deposit, opening an account or applying for a consumer loan, Personal Bankers can help with all these needs without passing the customer off to another employee.
Branch Manager Holly King is enthused to begin using the new space. “I am very excited that the new lobby opens on Monday! I cannot wait for my wonderful customers to see the beautiful history wall and experience this exciting time with us,” she said.
Customers and the public are welcome to stop by to see the work we’ve done. “Even if you don’t have bank business, we hope you’ll stop by to see how nice it looks and to have a cup of coffee with your bankers,” Holly said.
Other improvements include some upgrades to back office areas and to the building exterior.